Total TrustTotal TrustThis blog is for leaders, change agents, and anyone who wishes to build trust with other people. Articles
Aneil is on his way to Indiana to talk about Trust
2008-05-08 14:29:00 On Friday, May 9th (his birthday!), Aneil is one of the guest speakers at Indiana Univerisity’s Multi-Sector Leadership Forum Randall L. Tobias Center for Leadership Excellence Indiana University Indianapolis, Indiana Aneil is one of the panelists scheduled to speak from 3:30 to 4:15, in case you happen to be in Indianapolis area tomorrow afternoon. -karen ... More About: Talk , Trust
Great Leaders Build the ROCC of Trust
2008-05-06 17:52:00 In our new book, we highlight how leaders build the ROCC of Trust : by being reliable, open, competent, and compassionate. The stories of these leaders from health care, manufacturing, the food and hotel industries, as well as nonprofits and franchising demonstrate the ways they build trust with their employees, customers, and colleagues. ... More About: Great , Build , Leaders
Wrong Incentives Undermine Medical Diagnoses
2008-05-05 15:21:00 In medicine, proper diagnosis is essential to effective treatment and healing, so I was disturbed (but not surprised) to see yet another example of how incentives in the U.S. health care system undermine proper diagnosis. Today’s example comes from the Wall Street Journal: Many in health-policy circles have focused on how the current health-care payment ... More About: Medical , Health Care , Wrong , Incentives
Health Care Insurance for the Insured
2008-05-04 17:54:00 Karen and I (and our children) have been blessed to have health care insurance our entire lives, having been employed by firms and universities that offer health insurance to their employees. However, like the individuals depicted below in today’s New York Times article , our out-of-pocket costs have risen dramatically over the years, with significant ... More About: Health , Insurance , Health Care , Care , Trust
Members of Congress Get Cars (and Gas) for Free
2008-05-01 17:11:00 In yet another example of the hypocrisy exhibited by our elected Federal representatives (in this case Representatives), members of Congress can receive free leases, gasoline and maintenance on just about any car they’d like to drive while in office, according to today’s New York Times: Modest or more luxurious, the cars are all paid for by ... More About: Cars , Free , Members
Trust is Everything ? Become the Leader Others Will Follow
2008-04-23 15:00:00 It’s finally finished! Our book, Trust is Everything — Become the Leader s Others Will Follow, will be published next week by Lulu. We will be providing ordering information shortly, but here’s the front cover: We look forward to hearing from you once you’ve had a chance to read our book! Aneil and Karen ... More About: The Leader
What Must I Do?
2008-04-23 14:57:00 As I grow older, I find myself asking the same question below that Jonathan Knee poses in today’s Wall Street Journal, ?must I bank?? The answer to my own question, ?must I profess?? still remains a resounding yes, even after 20 years of being in the academic profession. How I answer the question, however, has slowly ... More About: Trust
Patagonia: ?Hire the People You Trust?
2008-04-20 23:39:00 Based on this New York Times article, the sweatshop has reappeared, this time at FedEx. In contrast, Patagonia , which we have followed for years, appears to be a model of enlightened management. No wonder there are 900 applicants for each job at its headquarters: Chouinard often jokes about his M.B.A. philosophy: management by absence. Many years ... More About: People , Hire , Trust , The People
Developing Your Own ?Circle of Trust?
2008-04-19 20:01:00 I’ve told my MBA students that is essential to develop a group of people that you can count on to provide unfiltered advice and encouragement as you lead change. My latest addition to my “Circle of Trust ” is Dr. Kevin Lobdell. We met a year and half ago at a University of Michigan ...
?Heal Thyself,? Says My Brother the Surgeon
2008-04-09 19:54:00 I’m biased of course, because it’s my brother, but this procedure that he’s developed holds promise for healing a variety of injuries. For more, go here to watch an excerpt about it on a news program. Aneil More About: Brother , My Brother , Heal
Willpower
2008-04-02 14:59:00 In today’s New York Times there is an interesting article on willpower, what influences it, and how it can be enhanced: Interestingly, restraining our consumer spending, in the short term, may cause us to actually loosen the belts around our waists. What?s the connection? The brain has a limited capacity for self-regulation, so exerting willpower in ... More About: Coaching
How is the ?Game? Played in Your Organization?
2008-03-24 21:49:00 One of the issues we’ll be discussing in our forthcoming book is how performance evaluation systems in organizations either build trust or destroy it. We profile a leader who made work a fun, motivating “game” in his company, and in the process has achieved tremendous growth and profitability. Here are some questions for you to ... More About: Organization , Management , Game , The Game
Most Men are Not Animals Like Eliot Spitzer, or David Paterson, Either
2008-03-18 15:48:00 So, the vast majority of animal species aren’t monogamous, as noted in this New York Times essay today: It?s all been done before, every snickering bit of it, and not just by powerful ?risk-taking? alpha men who may or may not be enriched for the hormone testosterone. It?s been done by many other creatures, tens of ... More About: Parenting , Animals , Eliot , David , Eliot Spitzer
Are Leaders Born or Can They be Made? The Answer is Both!
2008-03-17 07:01:00 Update 3-08: The answer is both, because it takes courage, humility, and authenticity, which are influenced by nature and nurture. Our forthcoming book addresses this question directly as we profile how leaders build trust with their stakeholders. Stay tuned to this blog for details on our book launch! Aneil Third Update 10/07: I had great honor ... More About: Answer , Made , Leaders
Breaking Down Barriers in Order to Maximize the Value of IT
2008-03-10 14:37:00 In my MBA courses, we have been discussing how technology can help accelerate the value of an organization’s effectiveness, and this past weekend we heard two excellent presentations on how both Chipotle’s and Target Corporation do this. There is an excellent article in today’s Wall Street Journal that discusses how organizations can better utilize ... More About: Technology , Trust , Breaking , Order
Two Men and a Truck on Fox Business
2008-02-22 15:21:00 Two Men and a Truck ’s original Two Men, Jon and Brig Sorber were interviewed on Fox Business this week. Their firm was recently ranked #1 in moving by Entrepreneur Magazine. Here’s the video. Great interview, guys, and congrats on the wonderful recognition! Aneil More About: Services , Management , Leadership
What to do When You Work from Home and Your Kid?s Sick?
2008-02-20 19:00:00 In this week’s Wall Street Journal, Sara Schaefer Munoz writes about the challenges of balancing work and child care when she works from home: In my case, TV and food worked ? up to point. After an hour or two, the thrill of TV was wearing thin for my daughter and I was worried she?d slip ... More About: Parenting , Home , Work , Sick , Potpourri
Whom do You Ask for Advice?
2008-02-11 15:43:00 In an article by Carol Hymowitz in today’s Wall Street Journal, several CEOs talk about how they rely on their spouses for advice on important issues. I think this is a great idea, even if the spouse isn’t a business professional. Getting input from as many intelligent people as possible before making strategic ... More About: Advice , Coaching , Careers , Trust
Wachovia Needs to Restore its Customers? Trust Pronto
2008-02-07 16:53:00 I’m sick with the flu, despite getting my annual flu shot, so perhaps I’m not being as understanding as I should be, but this latest tale of fraud has made me even sicker. According to the New York Times: Internal Wachovia e-mail, for example, show that high-ranking employees at the nation?s fourth-largest bank frequently warned ... More About: Management , Customers , Leadership , Trust , Restore
I Found My Mate as a Date in College
2008-01-31 22:51:00 Although”officially” Karen and began dating the summer before I went off to college, we dated each other throughout college and she was my “steady” (a term probably unheard of on today’s college campuses. So once again, I felt like I was a Neanderthal when I read this in today’s Wall Street Journal: College life has ... More About: Education , Parenting , Careers , Mate
Is an MBA Worth it? Only if You Have a Great Coach
2008-01-30 15:36:00 An interesting interview with Susan St. Ledger, Senior Vice President of Salesforce.com in today’s Wall Street Journal reminded me once again that even though I think an MBA degree will enhance your human capital (and earnings), its payoff will not be nearly so great unless you combine it with great experiences, which include working for ... More About: Education , Management , Coaching , Leadership , Great
Coaches can hold us accountable
2008-01-25 14:30:00 Another benefit of having a coach is having someone who will hold you accountable to work toward a goal at a specific time. When you are working with a coach, weekly meetings help to clarify your challenges and set new goals. Then, along with your coach, you can set a timetable towards meeting those goals. When ... More About: Careers , Hold , Coaches
What are the Spending Rules in Your Household?
2008-01-24 15:54:00 An interesting column in today’s Wall Street Journal by Terri Cullen reminded me yet again as to why I call Karen the “Budget Officer.” I’m a spend money to make money person, and Karen is the frugal, disciplined one when it comes to spending. (We both have agreed to continue to spend money at Starbucks, ... More About: Parenting , Household , Spending , Rules , Interpersonal
Trusting Realtors is a tricky business
2008-01-23 15:55:00 In this wary housing market, one home buyer is going to sue her realtor for faulty information on the fair price of the house she bought. It is easy to see how market valuation is a slippery slope when your commission comes out of your recommendation. We have had bad luck with realtors, as well, ... More About: Business , Realtors , Sales , Trust , Tricky
A big benefit of a coach: your own personal listener
2008-01-22 02:58:00 It takes time and energy for others to listen to our concerns. It takes even more effort for them to listen to us carefully and help us reflect on what we are trying to say. This is where a coach can be helpful to you. A good coach is a good listener. A ... More About: Personal , Coaching , Coach , Benefit , Listener
Time for a Fresh Perspective? Talk to Your Coach
2008-01-11 14:20:00 We all need help once in awhile to reach old goals or to set new ones. Sometimes it is useful to bounce ideas off of someone who is a bit disconnected from your immediate situation to give you a fresh perspective. We have coached folks in a variety of situations, including those who are job ... More About: Time , Careers , Talk , Coach , Fresh
Books to Read in 2008 from 2007
2008-01-11 14:10:00 Here’s my response to a Wall Street Journal forum based on Cynthia Crossen’s best books of 2007: Of the books I read in 2007 (too few), they couldn’t be less similar on the surface: Harry Potter and the Deathly Hallows, and Epic by John Eldridge. The first is long and agnostic, and the second ... More About: Books , Read , 2008
Talk Turkey with Your Surgeon So You Don?t End Up as Hamburger
2008-01-09 20:28:00 Today’s Wall Street Journal column, The Informed Patient by Laura Landro, was a great reminder of the critical importance of patients working closely with their surgeons and physicians in order to get the proper treatments and healing: To help patients be more pro-active, health-care groups, hospitals and medical specialty societies are offering new resources, including Web ... More About: Turkey , Health Care , Talk , Trust , Interpersonal
First, Let?s Nuke All the Video Game Programmers
2008-01-09 15:58:00 I’m sure that some of my younger readers may not get the allusion to Shakespeare’s play, Henry VI (Part 2). This is probably because they’ve spent more time visiting Second Life or playing Halo 3 than reading plays and poetry in a Brit Lit course like the one I had in high school (thanks, ... More About: Video , Education , Parenting , Game , Video Game
George Washington: Truly the Father of our Country
More articles from this author:2008-01-06 15:22:00 A great essay by Thomas Fleming in the Wall Street Journal recently on George Washington reminded yet again of the genius and humility of our nation’s first President. He truly exemplified the courage and humility so essential to great leadership: Washington then drew from his coat a parchment copy of his appointment as commander in ... More About: Country , Leadership , Father 1, 2, 3, 4 |
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