Total TrustTotal TrustThis blog is for leaders, change agents, and anyone who wishes to build trust with other people. Articles
Trustworthy News You Can Use
2007-10-25 17:09:00 In this section, we encourage our students and other members of our Trust Network to comment below on recent news articles that relate to the topics we have discussed in class or through emails. Please keep the comments concise, and include a link to the news source to which you are referring. Thanks! Aneil More About: News , Education , Potpourri , Wort
?Oh, How I Hate Ohio State,? and how Ohio State Could do More for the State
2007-10-20 21:05:00 As if this Michigan Wolverine didn’t need another reason to hate the Buckeyes, here come more reasons from the Wall Street Journal, and further evidence of the decline of not only the State of Ohio ’s economy, but of Western Civilization as well: At $109,382,222 for the current year, Ohio State’s athletic budget is the largest in ... More About: Education , Hate , Princeton
Coughs Due to Colds: Avoid Robitussin, Mucinex, and Guaifenesin!
2007-10-19 17:26:00 Update 10/19/07: According to today’s New York Times: SILVER SPRING, Md., Oct. 19 ? A Food and Drug Administration advisory panel voted Friday to ban popular over-the-counter cold products intended for children under the age of 6. Dr. John Jenkins, director of F.D.A.?s off)ice of new drugs, urged parents to read labels. (Photo: Susan Walsh/Associated ... More About: Health Care , Avoid
Coughs Due to Colds: Avoid Robitussin, Mucinex, and Guaifenesin!
2007-10-18 17:26:00 Update 10/11/07: According to today’s New York Times: WASHINGTON, Oct. 11 ? Major makers of over-the-counter infant cough and cold medicines announced today that they were voluntarily withdrawing their products from the market for fear that they could be misused by parents. The voluntary withdrawal affects only products labeled for ?infants,? not those for use in children 2 ... More About: Health Care , Avoid
Is there a sex difference between softies and curmudgeons?
2007-10-16 12:57:00 Update, 10/16/07: In today’s Wall Street Journal, there is a commentary that may help to explain why there are more men than women among Thinkers, and more women than men among Feelers, in the Myers-Briggs personality assessment: Another speaker, Richard Haier, professor of psychology at the University of California, Irvine, acknowledged the long history of prejudice, then ... More About: Technology , Difference , Interpersonal , Ween , Diff
Dishonest barristas at Starbucks? Say it ain?t so, Elisa!
2007-10-15 19:35:00 Original post 10/6/07: I pay full price for each of my Venti Non-Fat No-Whip Pumpkin Spice Lattes, so I was not happy to read on another Wordpress.com blog that some customers are getting “special” discounts from their barristas: I was in line at Starbucks with a friend who is a regular at this particular branch. She befriended ... More About: Trust , Elisa
Hertz Car Rental Responds and Rebuilds My Trust!
2007-10-10 13:08:00 I have to give credit to Hertz for crediting my account (no pun intended), and for providing an informative and timely reply. Thus, I’ve decided to rename this post to reflect Hertz’s efforts to rebuild the trust and goodwill it has earned over the last year with me. Here is the company’s response: Dear ... More About: Rental , Trust , Builds
Be Kind to Your Nurses!
2007-10-09 15:03:00 I’ve seen my share of nurses in my life, considering I’ve had two sinus surgeries, thyroid cancer, and ongoing reconstruction of my nasal passages thanks to the failed initial sinus surgery back in 1999. Most of the nurses I’ve had have been incredibly kind, thoughtful, caring, and professional individuals. A few have ... More About: Health Care , Nurses
Carjacked by Hertz Car Rental!
2007-10-08 20:08:00 I recently rented a car from Hertz , and was shocked to find that renting the same car (a Mustang, which is a horrible car in terms of handling, visibility, and easy of entry/egress, but I digress) cost me $32/day more! I got nowhere with the customer service representative on the phone this afternoon, so ... More About: Rental
Dishonest barristas at Starbucks? Say it ain?t so, Elisa!
2007-10-07 04:35:00 I pay full price for each of my Venti Non-Fat No-Whip Pumpkin Spice Lattes, so I was not happy to read on another Wordpress.com blog that some customers are getting “special” discounts from their barristas: I was in line at Starbucks with a friend who is a regular at this particular branch. She befriended one of ... More About: Trust , Elisa
Coughs Due to Colds: Avoid Robitussin, Mucinex, and Guaifenesin!
2007-10-01 17:26:00 According to a New York Times blog, cough and cold medicines aren’t what they’re cracked up to be: A panel of safety experts at the Food and Drug Administration has proposed banning over-the-counter cough and cold medicines for kids under age 6. There?s growing concern about the health risks and little evidence that the remedies work ... More About: Health Care , Avoid
Are Leaders Born or Can They be Made?
2007-09-30 08:01:00 Third Update 10/07: I had great honor and pleasure of meeting with the Reverend Jean Smith Friday, September 21st, a week before her planned retirement from the Seamen’s Church Institute. In a number of interviews I did with her staff, the same themes kept getting repeated: Jean is a coach, a mentor, and ... More About: Leadership , Made , Trust , Leaders , Leader
Moving from Fortune 500 Firms to Small Companies: What Spells Success?
2007-09-23 19:13:00 On of my MBA students posed this question to me recently, and I would be interested in your thoughts: Aneil- wondered if you had any suggested readings or information on these two, interrelated, questions: - what is the success rate of people transitioning from Fortune 500 companies to smaller companies? - what are the causes ... More About: Companies , Careers , Success , Moving
No Seven Year Itch for Us
2007-09-20 17:01:00 Karen and I have been married for more than 22 years, and we look forward to many more years together, so I was disappointed to read this in today’s New York Times: For the first time at least since World War II, women and men who married in the late 1970s had a less than even ... More About: Parenting , Year , Interpersonal
Harvard?s Reject Makes Riches Available to Quaker School
2007-09-20 16:47:00 Like Warren Buffett, I was rejected by Harvard (he from the B-School , me from Harvard College). Unlike Mr. Buffett, I am not rich. Moreover, Harvard’s mistake and loss in not admitting Mr. Buffett became only bigger today, according to today’s New York Times: It probably would never have happened if Harvard University had ... More About: Education , Potpourri , Riches
Chapel Hill Pediatrics Develops Electronic Records for Patients
2007-09-19 18:46:00 Yes, all four Mishras are all fighting the latest bug that has most likely come from one of the several hundred students our kids interact with at Durham Academy, or from the students where we teach, Meredith College or Wake Forest University. In any case, when I took Maggie in to see the doctor yesterday ... More About: Electronic , Health Care , Chapel Hill , Chapel , Pediatrics
Fixing the U.S. Health Care System: I?m as Mad as Hell, and I?m not Going
2007-09-18 17:07:00 Today’s Wall Street Journal had this for the question of the day: Will the next president make progress on fixing U.S. health care? Here is how I answered the question: Fixing health care should be one of the top priorities for our next President. The system is entirely broken, and unless all of ... More About: Health , System , Health Care , Care , Hell
Madeleine L?Engle was a treasure?
2007-09-13 22:14:00 Madeleine L’Engle died this past week and when I heard about her death, I felt like I had lost a friend. I had the good fortune to meet her at a church retreat in the early ’80s where she shared her wisdom and her theology with our group. I had read many of her books ... More About: Madeleine , Adele , Treasure
The Big Fig Newton is Alive and Well on YouTube
2007-09-05 21:43:00 I’ve been searching for years for this commercial so that I could share it with my kids. I even emailed Nabisco a couple of years ago asking for it, to no avail. Now thanks to the power of the Internet and YouTube, here it is. Thanks to Brent Martin, Wake Forest University Babcock ... More About: Youtube , Newton , Potpourri , Alive , Newt
McDonald?s Needs Another Ray Kroc to Rebuild its ROCC of Trust
2007-09-05 16:21:00 I’ve been a regular customer of McDonald’s my whole life, and I’m proud and bit embarrassed that my daughter Maggie’s first solid food was a McDonald’s french fry (it was when she was about four months old, had started teething, and it was great thing to gum on to relieve her irritated gums; that’s my ... More About: Trust , Needs
Come Fly with Me ? Not!
2007-09-04 16:08:00 I did quite a bit of flying this year with my consulting work taking me regularly to Minnesota. (No, thank heavens, I did not encounter any foot-tapping in the Minneapolis Airport bathrooms I used.) I came to loathe flying, comparing it to my horrific Greyhound Bus experience as a freshman in college traveling ... More About: Trust
Staples Responds in Moment of Truth, Office Depot Still in Limbo
2007-09-04 11:49:00 [Originally posted 10/14/06. Update: It has now been an entire year, and Office Depot still hasn’t responded to my email.] I recently ordered some laser printer paper from Staples, after giving up on ordering anything from Office Depot online ever again (see below). The paper from Staples was damaged in ... More About: Truth , Moment , Trust
Arthur Miller, My Favorite Playwright, Abandoned his Son
2007-08-30 22:46:00 My favorite playwright, Arthur Miller , author of Death of a Salesman (my favorite American play), The Crucible, All My Sons (I play I first read in Doug Collar’s class at Okemos High School) turns out to be just like the fathers in some of his plays: dishonest, inaccessible to his children, and ultimately, immoral. Alfred ... More About: Parenting , Favorite , Wright
Is Piggybacking on Someone?s Wireless Connection Stealing?
2007-08-23 12:54:00 Update 8-23-07 It now appears that using someone else’s wireless connection might get you arrested, especially if the wireless connection is encrypted (as ours is). According to a Wall Street Journal blog today: An FBI spokeswoman said that Wi-Fi squatting isn?t a federal offense provided the network isn?t encrypted. But state laws vary. Michigan?s Fraudulent Access ... More About: Wireless , Connection , Trust , Backing , Stealing
Memo to Students: Lose Those Halter Tops and Flip Flops!
2007-08-22 16:25:00 An article today in Inside Higher Ed explains the new dress policy at the College of Business at Illinois State University. It is a good idea for students to save their halter tops and flip flops for the weekend. Students have gotten sloppy since I was in B-School. Yes, it cost me ... More About: Education , Tops , Careers , Halter
Is ?Sacred Trust? More Trustworthy? Here?s Barack Obama?s take:
2007-08-22 16:23:00 Barack Obama made a speech to the VFW with the theme of “sacred trust.” He defined “sacred trust” simply: “America will be there for you just as you have been there for America” — “from the moment you put on that uniform.” Obama recognized he is running to become commander-in-chief “to safeguard this nation’s security and ... More About: Barack Obama , Leadership , Barack , Trust
Memo to Bosses on Vacation: Trust Your Employees and Give ?Em a Break!
More articles from this author:2007-08-21 01:11:00 As if the summer weren’t hot enough, here’s more evidence of why employees may be getting steamed up this season. According to today’s Wall Street Journal, many bosses don’t trust their employees enough to delegate to them when the former take a vacation: It’s vacation season — but many executives not only limit themselves to ... More About: Employees , Leadership , Break , Vacation , Trust 1, 2, 3, 4 |
 |
|
 |
