Total TrustTotal TrustThis blog is for leaders, change agents, and anyone who wishes to build trust with other people. 
Articles
Airlines Have Lost Our Trust
2008-08-17 15:26:00 I didn’t need today’s NYT article on the money-grabbing efforts of the airlines to remind me what failures they are when it comes to satisfying customers, but it least I know I’m not alone: Add it all up, and the landscape for air travelers has changed drastically. The shift causes veteran customer service experts to shake ... More About: Lost , Airlines , Trust
The Future of GM, Ford, and Chrysler: Nothing?s Certain
2008-08-07 16:22:00 As my MBA students know from personal experience, I spend too much class time discussing GM, based on my own work experience there in the 1980s, as well as my ongoing research on that company and the U.S. automotive industry. It saddens and angers me that so many opportunities were not pursued, or not exploited ... More About: Ford , Chrysler , Future , The Future , Trust
The Future of the Film Business: Mark Gill Speaks Out
2008-08-05 18:50:00 My high school friend Mark Gill has had a very successful career in the film industry, and he recently gave his views of the future of the film business, and the independent film business in particular. I couldn’t agree more with his take on what makes a good film: In the most reductionist fashion: here’s the ... More About: Business , Film , Future , The Future
Cord Blood Gives the Gift of Life
2008-07-30 23:03:00 I’m please to share this from a couple of former Wake Forest EMBA students of mine, Pamela and Tim Lietz: To all: Check out the link below to WFMY’s link to Pamela’s segment on this morning’s local CBS Good Morning news show. She was on at 6:50 this morning talking about her Cord Blood Bank program. http://www.digtriad.com/news/GMS/article. aspx?storyid=108191&catid=67 Text summary ... More About: Life , Gift
Dennis Quaintance and Proximity Hotel: Clean and Green
2008-07-29 20:28:00 If you look in your current issue of Forbes magazine (August 11, 2008), on page 34, it looks to us like a picture of the solar panels from the Proximity Hotel in Green sboro, North Carolina. We’ve sent a message to the author of the story asking for confirmation. In the Forbes story, they ... More About: Management , Leadership , Clean
Meet our WFU ROCC Stars!
2008-07-28 18:56:00 Dr. Bruce Rubin and Nurse Kay Ashburn work in the Brenner Children’s Hospital at Wake Forest University Baptist Medical Center, but they do reserve a spot every so often for their oldest patient–Aneil. Aneil met them after his “botched” sinus surgery and they have been working with him ever since to try to help him breathe ... More About: Stars , Meet , Trust
New Networking Group on LinkedIn.Com
2008-07-24 16:54:00 Friends: We have just created a networking group on LinkedIn for everyone who has read our new book. The initial purpose is to share ideas and insights about how to become more trustworthy leaders, as well as to network about professional opportunities and discuss career issues. We will be integrating this networking group ... More About: Management , Networking , Coaching , Careers , Leadership
Meet our ROCC stars from Two Men and a Truck
2008-07-18 20:35:00 This is a picture of Mary Ellen, Melanie, Brig and Jon–the family that founded and runs Two Men and a Truck , International. Their story is amazing and is prominently featured in our new book, “Trust is Everything: Become the Leader Others Will Follow.” Mary Ellen founded the company and trusted her kids to ... More About: Stars , Meet
Hold onto Trust in Changing Times
2008-07-18 20:34:00 The first thing to go when times get tough is trust–we tend to hoard information and resources and keep all of the decision making close at hand. All of these actions reinforce distrust–people wonder why you aren’t sharing information and then they don’t share information either. People wonder why you won’t share resources and then ... More About: Changing , Trust , Times , Hold
GM to Cut Spending Further, but No New Growth Plans Announced
2008-07-15 18:08:00 This from today’s Wall Street Journal: General Motors Corp., battered by a steep decline in U.S. sales, said Tuesday it will raise $15 billion in liquidity by 2009 through potential asset sales, cost cutting and other financing measures as the auto maker attempts to weather a tough downturn in the U.S. market. Amid the bleak operating environment, ... More About: Growth , Spending , Plans , Trust
Google Tries to Ignore Economics, Employees, and Public Opinion
2008-07-05 21:57:00 Well, well, well. It appears that Google is indeed like most other companies, and not an entity unto itself. It thought I could ignore 1) the Law of Supply and Demand, 2) its own employees’ opinions, and 3) public opinion. It definitely couldn’t ignore 1). We’ll see how long it can ignore 2) and 3). According ... More About: Economics , Management , Employees , Public
Another ROCC Star, Dr. Kevin Lobdell
2008-07-02 20:11:00 Aneil and Kevin are in Toledo, Ohio today, giving a talk entitled “Quality Improvement and Transformational Change: The Role of the Trust ed Leader” to physicians, staff, and health care managers at St. Vincent Mercy Medical Center. Kevin Lobdell, M.D. is Director of the Adult and Pediatric CV Critical Care, and is Associate Director of the Cardiothoracic ... More About: Health Care , Leadership , Star
Are You Too Busy to Do What?s Important?
2008-06-27 19:02:00 This from a recent Wall Street Journal article by Carol Hymowitz: Far more than their predecessors, top executives face many demands from many different people. “Where CEOs a decade ago may have had five choices, they have 100 — and because they’re under more scrutiny, they’re more pressured to be visible and make themselves available,” says ... More About: Management , Trust , Busy
The Rich are Different from You and Me: They?re From Another Planet
2008-06-02 19:48:00 Don’t get me wrong, I hope to become rich myself someday. But this article in the New York Times yesterday makes me wonder how some smart people who become rich end up being as “dumb as a bag of hammers:” But Ms. Chemtob?s clients are concerned all the same, she said, because their incomes have ... More About: Rich , Planet
Don?t Drink and Drive, Unless You Drink 12-Ounce Diet Cokes and Drive a Hyb
2008-06-02 19:20:00 We’ll, we dodged a bullet by leasing rather than buying our Toyota Highlander four years ago. We just turned it in, and even though we got hit with a $1200 disposal cost (including “excessive” wear and tear), at least we don’t have to worry about $4.00+ gasoline costs now that Karen is driving a ... More About: Diet , Drink , Drive , Potpourri
Apple Couldn?t Care Less that my Video iPod Failed
2008-05-28 07:34:00 We are loyal Apple customers, having purchased several iPods, and one MacBook Pro over the past few years. For the most part, they’ve worked flawlessly, although I did have to send one back for repair. My own 80 GB video iPod just failed for good, however, having started to act up in the past few ... More About: Video , Ipod , Care , Trust
You?ve Read Our Book ? Now Tell Us What You Think
2008-05-27 15:11:00 After you’ve had a chance to read out book, we’d really appreciate getting your feedback. You can either leave it as a comment here, on Lulu.com, or on Amazon. Thanks! Aneil and Karen More About: Book , Read , Trust
Motorola, Phone Home for Reliability
2008-05-26 03:50:00 We haven’t owned a Motorola cell phone in years (I’m not sure we ever have; it’s been so long since we’ve owned any phones besides something from Blackberry or Nokia), and it’s not hard to figure out why. They simply haven’t created a must-have product in a long time. When the cycle time for us ... More About: Phone , Home , Trust
High School Juniors: Gather Ye Rosebuds While Ye May
2008-05-25 00:22:00 In today’s Wall Street Journal is another reminder of how we are robbing our youth of their happiness while pretending to say we care about it: Almost two-thirds of middle- and upper-middle-income high school students in the San Francisco Bay Area told researchers that they were “often or always” stressed by schoolwork, according to a series ... More About: Education , Parenting , School , High School , High
Staples Responds in Moment of Truth, Office Depot Still in Limbo
2008-05-24 11:49:00 [Originally posted 10/14/06. Update: It has now been an more than a year and a half, and Office Depot still hasn't responded to my email. I continue to order from Staples with great success.] I recently ordered some laser printer paper from Staples, after giving up on ordering anything from Office Depot online ... More About: Truth , Moment , Trust
Women Share News Differently Than Men
2008-05-22 20:38:00 Continuing the male/female theme of yesterday’s post, here’s a great post by our friends at the Church of the Customer: 5 things you need to know about women and word of mouth Wondering how word of mouth works when marketing to women? We asked Michele Miller, co-author of the new book “The Soccer Mom Myth: Today’s Female Consumer: ... More About: News , Women , Share , Trust
Men Will Be Dumber in the Future
2008-05-21 22:54:00 As if we men didn’t have enough of a challenge in getting through life, we men now appear willing to abandon higher education and let women do all the learning: From the founding of the country?s first (all-male) colleges in the 17th century until just a few decades ago, men received far more education than women. ... More About: Future , The Future
Trust is Relevant for all Presidential Candidates
2008-05-19 15:07:00 In Oregon, Senator Obama was asked “How do I know I can trust you ?” That is a pretty blunt question, to the point, and one that we all want to ask our prospective leaders. We would ask our leaders and leaders-to-be the following: Give me specific reasons why I should trust you. In what ... More About: Presidential , Leadership , Candidates , Trust , Relevant
You?ve Read Our Book ? Now Tell Us What You Think
2008-05-17 15:11:00 After you’ve had a chance to read out book, we’d really appreciate getting your feedback. You can either leave it as a comment here, on on Lulu.com. Shortly, it will be on the Amazon.com system as well. Thanks! Aneil and Karen More About: Book , Read , Trust
Meet the Rev. Jean Smith: Another one of our ROCC Stars
2008-05-16 22:27:00 Aneil first met Jean at Princeton where she was a minister at the church he attended. They became fast friends and she officiated at our wedding. After a career in parish ministry, Jean decided to try something different and took her ministry to the water: The Seamen’s Church Institute. Jean ... More About: Stars , Meet , Smith
Networking Events with Ivy Exec and Merrill Lynch
2008-05-15 18:02:00 We are passing this along to our blog readers. If you are interested, you may download the announcement here: Merrill Lynch Ivy Exec Networking Events and contact the individual below: Dear Alumni Club Contact, I am writing to invite the members of your club or organization to a series of recruiting events that my company Ivy ... More About: Trust
Top 10 Ways for a Leader to Build Trust
2008-05-14 16:03:00 (with thanks to David Letterman) 10) Be Reliable: show up on time 9) Be open and honest: don’t hide information 8) Be competent: do your work as well as you possibly can 7) Be compassionate: show others that you care about them as much as you care about yourself 6) Listen deeply: put aside your own ... More About: Trust , Build , Leader
Our Moms the Optimists
2008-05-11 18:38:00 I always enjoy reading Tom Friedman’s columns in the New York Times, including today’s, and now I have a better sense of why I do. His mom, like my mom, was an optimist: My mom left two indelible marks on me. The first was to never settle for the cards you?re dealt. My dad died ... More About: Trust , Moms
Meet Bob: One of our ROCC Stars?
2008-05-10 02:02:00 When you read our new book, Trust is Everything: How to become the leader others will follow, you will see why we respect and admire Bob Lintz. We have known Bob since the early ’90s when Aneil was working on his dissertation. He found out that Bob was an MSU alum and immediately ... More About: Stars , Leadership , Meet
Ask the Trust Dr.
More articles from this author:2008-05-08 17:05:00 In our coaching, we are often asked questions about the specifics steps to take to build trust with colleagues or employees (hence, our book!). Recently in my coaching, one executive admitted that he had dug a hole with his colleagues by always sharing bad news and blaming them for it. He figured that his last ... More About: Trust 1, 2, 3, 4 |
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