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Free ITIL V3 Foundation Certification - Sample Exam 1
2008-05-09 10:10:00 The new version of ITIL (Information Technology Infrastructure Library) was launched in June 2007. ITIL V3 primarily describes the Service Lifecycle of IT Service Management. The latest version (ITIL V3) is compassed of the five core volumes: 1. Service Strategy 2. Service Design 3. Service Transition 4. Service Operation 5. Continual Service Improvement This is a full ITIL Foundation Exam Question Paper ... More About: Free , Certification , Sample
Bluewolf Announces New Insurance and Banking Industry SaaS Solutions
2008-05-08 10:32:00 Bluewolf leverages the power of Platform-as-a-Service to build two new on-demand applications using the Force.com platform Salesforce.com Dreamforce Europe Conference LONDON–Bluewolf (www.bluewolf.com) today announced the availability of new insurance and banking industry Software-as-a-Service (SaaS) solutions built on the Force.com platform. Bluewolf, a leading on-demand strategic IT consulting firm, has implemented and developed more than 1,000 SaaS solutions ... More About: Insurance , Industry , Press Releases , Banking , Solutions
Adoption of Salesforce.com Software-as-a-Service and Platform-as-a-Service
2008-05-07 23:13:00 Salesforce.com surpasses 7,000 EMEA customers and nearly 140,000 subscribers in first fiscal quarter of 2009 LONDON, May 7 /PRNewswire-FirstCall/ — salesforce.com Dreamforce Europe user conference — Salesforce.com , the market and technology leader in Software -as-a-Service (SaaS) and Platform-as-a-Service (PaaS), today announced customers and partners across EMEA (Europe, Middle East and Africa) are adopting salesforce.com SaaS ... More About: Adoption , Press Releases , Salesforce
8 Trends in Software as a Service Platforms
2008-05-07 10:49:00 This article is from Alex Barnett’s blog To kick off the new year, I presented to around 40 or 50 members of Utah Technology Council (UTC) last week. The title of the topic they asked me to speak about was “Trends in Software as a Service Platforms ”. I searched around for some ideas and came across ...
Enterprise Software Industry to Grow 8% in 2008 Despite Economic Slowdown
2008-05-05 19:22:00 STAMFORD, Conn., February 12, 2008 - Despite the current economic downturn, the software industry is poised for growth in 2008, with worldwide enterprise software revenue totaling $190.7 billion in 2008, an 8.2 percent increase from 2007 revenue of $176.3 billion, according to Gartner, Inc. While the software market is forecast to grow, it will face ... More About: Software , Industry , Press Releases , Economic , Enterprise
Tom Siebel Awarded 100K and Judge?s Apology for Lawsuit
2008-05-05 04:19:00 Judge apologizes, pays $100K for lawsuit By MICHAEL LIEDTKE Full story here on www.montereyherald.com SAN FRANCISCO (AP) ? In an unusual act of contrition, a state court judge has publicly apologized and agreed to pay $100,000 to Silicon Valley billionaire Tom Siebel for wrongfully besmirching him in a lawsuit she filed as an attorney more than a ... More About: Judge , Lawsuit , Apology
Free ITIL Foundation Exam Questions
2008-05-04 10:10:00 This is a full ITIL Foundation Exam Question Paper containing 40 mock questions that are directly related to the ITIL Foundation Exam syllabus. At the very end of these questions - you will find all the answers in a table. Remember, when practicing your free ITIL Foundation Test Exam you only have 60 minutes in which to ... More About: Questions , Free
FREE ITIL Foundation Study Guide
2008-05-03 10:04:00 For all ITIL foundation students Foundation Success would like to provide you with a brilliant link to a FREE ITIL Foundations Study Guide . The Guide covers all Service Support and Service Delivery Processes and runs for 20 pages in PDF format. It’s very straight forward and it will come in really handy for ITIL Foundation Level Students ... More About: Free
Talisma Releases Click to Call for Sales Support and Customer Service
2008-05-02 10:49:00 Seamless Escalation from Web to Phone Improves Customer Experience and Contact Center Efficiency BELLEVUE, Wash.–Talisma® Corporation (www.talisma.com), the leading Customer Interaction Management (CIM) software solution provider, today announced the release of Talisma Click to Call, a product that enables seamless escalation from Web to phone. For both sales support and customer service, Talisma Click to ... More About: Customer Service , Sales , Service , Press Releases
ERP Awards Grants For Alternative Energy Sources
2008-05-01 22:51:00 Three Texas A&M research teams from the College of Agriculture and Life Sciences, College of Science and Dwight Look College of Engineering have been awarded significant funding for research into alternative energy sources from Texas A&M’s Energy Resources Program (ERP). The three teams will conduct research regarding production of hydrogen, refinements to biofuel production and applications of nanotechnology to solar cells. (Media-Newswire.com) - Three Texas A&M research teams from the College of Agriculture and Life Sciences, College of Science and Dwight Look College of Engineering have been awarded significant funding for research into alternative energy sources from Texas A&M’s Energy Resources Program ( ERP ). The three teams will conduct research regarding production of hydrogen, refinements to biofuel production and applications of nanotechnology to solar cells. ERP funds research initiatives in advanced and emerging technologies in energy to foster... More About: Awards , Alternative , Alternative Energy , Grants
SugarCRM Delivers Enhanced Enterprise Reporting and Wireless Features
2008-05-01 06:04:00 Advanced Reporting and Analytics turns CRM data into Business Intelligence Wireless Solution Brings Complete CRM Features to BlackBerry and iPhone Cupertino, Calif. (April 30, 2008) - SugarCRM Inc., the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced the beta release of new reporting and wireless capabilities for SugarCRM, the fastest-growing CRM ... More About: Press Releases , Enterprise
ITIL Service Outage Analysis (SOA) in 7 Steps
2008-04-30 10:08:00 By Hank Marquis, www.itsmsolutions.com The full article can be found here. The IT Infrastructure Library (ITIL) refers to Service or Systems Outage Analysis (SOA) as a method to improve availability. Unfortunately, the ITIL does not indicate how one actually performs SOA! This article explains the benefits of SOA, and gives you a 7-step guide to performing SOA. The objective of SOA is to reduce the frequency and duration of outages while improving Mean Time To Repair (MTTR). The result of SOA is clear exposure of the risk of future outages, as well as recommendations for improvement. SOA is a powerful technique that requires no major investment in tools or training. The process is straightforward. Working with Problem Management and Customers, you examine past outages and identify related Configuration Items (products, people or process). Then you review the impact of the organization and infrastructure on availability. To get started, collect outage data, and assemble a team of peo... More About: Steps
ITIL v2 or v3? Wrong question!
2008-04-28 10:16:00 By David Nichols, www.itsmsolutions.com The full article can be found here. Question : Should you go with ITIL v2 or ITIL v3? Answer: It doesn?t matter. Some organizations have spent considerable time and money trying to improve delivery of IT services to their customers using ITIL, some are just getting started. The buzz around v3 probably has everyone scratching his ... More About: Wrong
LongJump Introduces New Partner-Friendly Program
2008-04-27 10:43:00 LongJump Introduces Partner Friendly Program for Delivery of Software-as-a-Service Solutions — Partners Drive Day-to-Day Relationships with Client, Enjoy Upsell Opportunities and Earn Multi-Year Commissions SAN FRANCISCO, Apr 25, 2008 — Today at the Web 2.0 Conference and Expo, LongJump, a provider of highly customizable, interconnected on-demand business applications, unveiled a “Jumpstart Partner” reseller program. The new ... More About: Press Releases
Salesforce .com Announces Dreamforce Europe
2008-04-26 10:42:00 Salesforce.com Announces Dreamforce Europe — Largest Ever European Software-as-a-Service Event — Musician and philanthropist Peter Gabriel, easyGroup CEO Stelios Haji-Ioannou and Wikipedia Founder Jimmy Wales will join salesforce.com CEO Marc Benioff at salesforce.com’s first European user and developer conference LONDON, April 23, 2008 /PRNewswire-FirstCall via COMTEX/ — Salesforce.com (NYSE: CRM), the market and technology leader in Software-as-a-Service (SaaS) and Platform-as-a-Service, today announced that its first-ever Dreamforce Europe user and developer conference will take place at the Barbican Centre, London, England on May 7-8, 2008. Special guests Peter Gabriel, easyGroup CEO Stelios Haji-Ioannou and Wikipedia founder Jimmy Wales will join salesforce.com CEO Marc Benioff on stage at the industry’s largest European Software-as-a-Service event. Additionally, executives from Accenture, AAA Soliditet AB, AON Corporation, CODA, Cognos, Dell Corpo... More About: Salesforce
Zoho Extends Chinese Reach With Baihui Partnership
2008-04-26 00:38:00 Partner Takes Zoho Writer, Zoho Sheet, Zoho Show & Zoho CRM to the Chinese Audience PLEASANTON, Calif.–Zoho announced it has partnered with Baihui to re-brand and distribute Zoho’s online collaborative productivity and business applications to users in China. “We are very excited to partner with Baihui in China. The software-as-a-service (SaaS) revolution is in full swing, and we believe that Chinese users and companies can leapfrog by moving online faster,” said Sridhar Vembu, Zoho CEO. “We combine Baihui’s breadth of experience in the market with Zoho’s innovative technology to offer the best online applications in the market. Both Baihui and Zoho/AdventNet are making substantial investments to make this relationship succeed. This partnership will bring tremendous cost and productivity benefits to Chinese users and companies” Baihui’s parent company, PC Stars, is the biggest software online distributor in China with more than 2,400... More About: Reach
Should Your IP Address be Kept Private?
2008-04-25 10:09:00 Don’t you hate it when you checkout of a shopping cart, it displays: WARNING - YOUR IP IS BEING TRACKED. YOU ARE COMING FROM 192.168.1.100 Even your own CRM software can display “your” recent logins with timestamps and IP addresses. Should Your IP Address be Kept Private ? Here is a article from Yahoo News on the legality of IP addresses ... More About: Security
Can LinkedIn Increase Your Sales?
2008-04-24 16:42:00 With all the talk about Facebook these days, LinkedIn is the forgotten business tool. Among others in the business related categories are Spoke and Plaxo. It’s not really a social bookmark, but rather an online social networking hub, as well as a job posting site competing for recruiter dollars from Craigslist, HotJobs and Monster. One of ... More About: Sales , Linkedin
SugarCRM Announces Reseller Agreement With BT
2008-04-23 16:41:00 UK?s Largest Communications Provider Offers SugarCRM to Its 1.2 Million Business Customers CUPERTINO, Calif.–SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced a new reseller partnership with BT. As part of this new alliance, BT, the UK?s leading communications provider, will offer its 1.2 million business customers SugarCRM?s commercial ... More About: Press Releases , Agreement , Reseller
Governing ITIL with CobiT
2008-04-23 10:10:00 By David Nichols, www.itsmsolutions.com The full article can be found here. ITIL is clear that it does not stand alone, and in fact, you cannot “do ITIL” without some form of governance. But what does “governance” mean? ITIL requires a framework of policy, process, procedures and metrics that can give direction to IT operations (and ITIL activities). ...
SPS Commerce and NetSuite Host Webinar to Unveil a New SaaS Integrated Busi
2008-04-22 16:42:00 Event Features Experts from Largest Outsourced EDI Service Provider, the Leading On-Demand Business Software Suite Provider, and Energy Beverage Supplier, Mad-Croc SAN MATEO, Calif. & MINNEAPOLIS–SPS Commerce , the leading provider of SaaS EDI services and member of NetSuite?s NS-BOS Developer Program, and NetSuite Inc. (NYSE: N - News), a leading vendor of on-demand, integrated business software ... More About: Press Releases , Host , Webinar , Integrated
Transitioning to ITIL V3
2008-04-22 10:23:00 By Janet Kuhn, www.itsmsolutions.com The full article can be found here. While my friends, both young and old, are reading the just-released Harry Potter book, I have just finished reading another hefty and long-awaited British title ? ITIL v.3 Service Transition. In the new ITIL V3 Lifecycle approach, Service Transition sits between Service Design and Service Operation and ...
Zoho Debuts Enterprise-Grade Zoho CRM
2008-04-22 06:30:00 PLEASANTON, Calif. ? Zoho today announced the enterprise-grade update of Zoho CRM, the company?s on-demand customer relationship management application for organizations that want to run their businesses online. A video tour of the key enhancements to Zoho CRM is available at http://www.viddler.com/raju/videos/21/. Users who would like to test drive the application without registering can try ... More About: Press Releases , Enterprise
NetSuite OneWorld - Global Real-Time Front and Back Office Operations
2008-04-21 10:08:00 Integrated Suite and Cloud Computing Allow Mid-Sized Companies to Think Locally AND Global ly by Unifying Business Operations in a Single System SAN MATEO, Calif. ? April 17, 2008 ? NetSuite Inc. (NYSE: N - News), a leading vendor of on-demand, integrated business management software suites that include Accounting / Enterprise Resource Planning (ERP), Customer Relationship Management ... More About: Office , Time , Press Releases , Back
SugarCRM Manages End-to-End SaaS Offering With Zenoss
2008-04-21 06:57:00 Market Leading ISV Manages Networks, Servers and Applications With Open Source IT Management Solution ANNAPOLIS, MD–(April 16, 2008) - Zenoss Inc., a leading provider of commercial open source network, systems and applications management software, today announced that SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software, has deployed Zenoss for Service ... More About: Press Releases , SAAS
Wellpoint SSN, Medical Records Left Unsecured on the Internet
2008-04-18 16:17:00 This is scary. Health insurance provider Wellpoint has confirmed that personal information about 130,000 of its customers was left unsecured on the Internet . The information contained Social Security numbers as well as medical records. The article from the Chicago Tribune reported Wellpoint said customers in several states had information exposed in the last year because two computer ... More About: Medical , Left , The Internet
FireScope Brings New Predictability and Efficiency to IT Operations With CM
2008-04-18 10:05:00 New Fully Federated CMDB Simplifies Planning and Managing IT Change HUNTINGTON BEACH, Calif., FireScope, a leading developer of Business Service Management software that offers a real-time view of the business impact of IT Operations, today announced the availability of a new configuration management database (CMDB) in their family of IT service management suite of products. The ... More About: Press Releases , Efficiency
On-Demand CRM Market is the New SaaS Battleground
2008-04-17 22:31:00 New Report Analyzes Growth in On-Demand CRM and Identifies Recent Trends and Future Directions for this Market place NEW YORK- Analysts at Tier1 Research (T1R) find in a new report that since software as a service (SaaS) can be a cost-effective delivery method for software functionality, it is rapidly gaining acceptance. Nowhere has this adoption been more ... More About: Press Releases , SAAS , On Demand
Simple Sales Tracking - Simplicity at its Core: Sales!
2008-04-17 10:35:00 The CRM market is one of the largest and most competitive markets out there. In this world, there is something for everyone. Large organizations love Sales force.com. Open Source groups love vTiger or SugarCRM. Zoho has a large on-demand cult following. Outlook users love Avidian’s Prophet CRM. And then there are the ... More About: Core , Simplicity , Simple , Tracking
Enhanced Outlook Edition by Salesboom .com Drives User Adoption
More articles from this author:2008-04-16 22:14:00 Release of Salesboom.com’s Enhanced Outlook Edition allows Web Based CRM Software users to synch contacts, tasks, notes, appointments, emails, cases, accounts and opportunities from Outlook to the Salesboom.com platform with the added ability to associate this data from Outlook to multiple records within Salesboom.com. Halifax, Nova Scotia April 15, 2008 — Salesboom.com? leading vendor of Software-as-a-Service ... More About: Adoption , Press Releases , User 1, 2, 3, 4, 5, 6, 7 |
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