CRM Help Desk SoftwareCRM Help Desk SoftwareA Guide to choosing the best CRM, Help Desk, Customer Support or Service Desk software Articles
SDLC Process or ITIL? Wrong question
2008-06-06 10:03:00 By David Nichols, www.itsmsolutions.com The full article can be found here. Ever-increasing business and technological complexity are driving successful IT organizations to search for methodologies to ensure that new or changed IT services meet the requirements of the business customers, and create value for the business by being designed, delivered and operated in an efficient and effective ... More About: Question , Wrong , Process
SAP Targets Strong 2008 Outlook Despite Lag in US Market
2008-06-05 10:42:00 SAP expects that its 2008 targets will remain on track despite some hardships in the U.S. market. The company reaffirmed its 2008 outlook at its annual general meeting, with CEO Henning Kagermann calling SAP’s core business “very healthy.” Germany-based SAP (NYSE: SAP) is planning to expand its business to help shore up its position as Europe’s ... More About: Market , Outlook , Press Releases , Strong , Enterprise Resource Planning
CRM Failures: Businesses Failing to Use CRM Software to Full Potential
2008-06-04 16:06:00 I think there is an error in my headline today. It should read: Businesses are still failing to use their SOFTWARE to its full potential. How many IT projects fail after 1 year? How many White Elephants or “Islands of Databases” do you have in your organization? This picture best describes why most projects fail, including CRM implementations. Here ... More About: Software , Press Releases , Full
SmarterTrack Customer Service Software Integrated into Parallels APS
2008-06-04 06:20:00 PHOENIX–(BUSINESS WIRE)–SmarterTools, Inc.?a leading developer of Web-based, enterprise-class applications for businesses and hosting environments?is proud to announce the integration of its SmarterTrack Customer Service Software into the Application Packaging Standard (APS) Catalog being enabled by Parallels. The APS Catalog is a repository for a broad range of applications that will help Parallels Hosting Provider customers ... More About: Press Releases
Open-Source SplendidCRM v2.1 includes Silverlight, AJAX and PDF Invoices
2008-06-03 10:26:00 Silverlight, AJAX and PDF Invoices Cement SplendidCRM as the Ideal CRM Platform for Companies that have Standardized on the Microsoft Technology Stack RALEIGH, N.C.–SplendidCRM Software, Inc., a pioneering provider of Microsoft-centric Customer Relationship Management (CRM) solutions for open-source use, today announced the launch of Version 2.1 of its flagship platform SplendidCRM. The new Silverlight graphs provide ... More About: Open Source , Open , Press Releases , Source , Silverlight
NetSuite Acquires OpenAir for $26 Million
2008-06-03 05:22:00 BOSTON, (Reuters) - Business software maker NetSuite Inc (N.N: Quote, Profile, Research) said on Monday it plans to buy privately held OpenAir for about $26 million, causing it to report a larger loss this year than it had previously expected. Boston-based OpenAir specializes in selling Internet-based software to consulting and professional services companies, an area where ... More About: Press Releases , Million
xTuple ERP (formerly OpenMFG) Exceeds 100,000 Downloads
2008-05-31 10:33:00 Key milestone highlights rapid community adoption of open source ERP solution; Developer release of major new v3 debuts power tools for power users xTuple, the leader in open source enterprise resource planning software, announced the free and open source PostBooks Edition of its xTuple ERP product recently passed the 100,000 download milestone on the SourceForge.net open source ... More About: Downloads , Press Releases , Enterprise Resource Planning
HostedDatabase .com Launches New On-Demand Web Applications
2008-05-31 05:38:00 LOS ANGELES, May 28, 2008 (PRNewswire) — AMULET Development Corp. is pleased to announce the launch of http://www.HostedDatabase.com, a new entry in the Software-as-a-Service (Saas) industry. Five on demand applications are offered at launch: Contact Management (CRM) Time and Billing Project Management Event Management Expense Tracking More applications will be added periodically, but the customer pays only one low monthly ... More About: Applications , Press Releases , Demand , On Demand
Flextronics and Business Process Management Software Seminar
2008-05-30 06:22:00 Business Infrastructure Software in Action How SOA Helps Accelerate Success with Business Process Management Date: June 3, 2008 Time: 11:00 AM EDT - 8:00 AM PDT Note: Audience members may arrive 15 minutes in advance of this time Business Process Management (BPM) is being used today by many organizations to gain new levels of visibility and control into ... More About: Business , Press Releases , Seminar
Free or Cheap Help Desk Support Software
2008-05-29 07:23:00 I’ve been focusing a bit too much on CRM and now it’s time to shift gears a bit. I’m going to focus on the small to medium business as a one or two person IT shop can simply use Outlook and public folders to track help desk tickets and incidents. Here are a few good (and free!) ... More About: Software , Customer Service , Free , Support , Cheap
SAP Campaigns to Put Customers First
2008-05-28 10:13:00 Better late than never. When large (and I mean large) companies grow so big, sometimes their only focus is the bottom line and the first “value” to disappear from the mission statement is Customer Service. I despise it when a company is simply interested in dropping off cardboard boxes, don’t you? After all, it’s relationships that matter, ... More About: Customers , Campaigns , Enterprise Resource Planning
Boomi and StrikeIron Partner to Accelerate SaaS
2008-05-28 00:21:00 Boomi and StrikeIron Partner to Accelerate SaaS Adoption by Enabling Seamless Integration of Web Services Boomi, the market and technology leader for on-demand integration and StrikeIron, the leader in providing innovative solutions for delivering data over the Internet, today announced a partnership focused on driving Software-as-a-Service (SaaS) adoption by enabling seamless integration of StrikeIron’s Marketplace Web ... More About: Press Releases , SAAS
NetSuite OneWorld Software Company Edition Powers Real-Time, Global Operati
2008-05-27 19:01:00 NetSuite announces the release of NetSuite OneWorld Software Company Edition. Latest offering from leader in SaaS Industry-Specific Business Suites spans front- and back-office operations for multi-location software companies. San Mateo, Calif. (PRWEB) — NetSuite Inc. (NYSE: N - News), a leading vendor of on-demand, integrated business management software suites for small and mid-sized businesses and divisions ... More About: Time , Press Releases , Global
Stock Picks: Taleo, Ultimate Software, Salesforce.com and Omniture
2008-05-27 10:16:00 While this Blog may be focused on the technical side of ERP, CRM and on-demand software, I think it’s important to see the same companies from a Stock market analyst point of view. First, my disclaimer: I have no current stock positions in any of the companies listed in this article. Last week, the Wall Street Journal ... More About: Software , Stock Picks , Salesforce , Ultimate
From Big G to Little Z: Google Apps vs Zoho Office Suite
2008-05-26 10:30:00 On Friday, I discussed Zoho CRM Enterprise vs. Salesforce and Google Apps. Now I want to take a closer look at their office and collaboration suite. Google Apps vs Zoho Office Suite I won’t attempt to rehash the wheel, as Lifehacker.com did a great side by side analysis of these two David and Goliaths. Google Apps standard is free, ... More About: Office Suite
CRM Set for Significant Growth Despite Economic Slow Down
2008-05-25 10:16:00 Maximizer Software: CRM set for significant growth despite economic slow down; Value of global CRM market to reach $3.7 billion in 2012 The jury may still be out on whether the UK really is heading into a recession but there is no doubt that the economy is slowing down across EMEA and that spending on IT ... More About: Press Releases , Growth , Economic , Slow
Salesforce Announces First International Data Center
2008-05-24 16:02:00 Just minutes after I read about the SugarCRM Data Center Edition, I came across this PR newswire. I am very experienced in setting up Data Centers. My recommendations in setting up a worldwide Data Center is separating them by exactly 12 hours. This is a true “follow-the-sun” monitoring system. For example, The International Air Transport ... More About: Security , Salesforce
StraightThrough CRM Solutions Rebrands Itself as Tier1CRM Inc.
2008-05-23 20:19:00 StraightThrough CRM Solutions Rebrands Itself as Tier1CRM Inc; Expands into Additional Vertical Market Segments TORONTO, May 23 - StraightThrough CRM Solutions has changed its name to Tier1CRM Inc. The change represents the company’s expansion of its business focus from providing Financial Services CRM solutions to serving various other market segments, including the retail, high-tech and public ... More About: Press Releases
Zoho CRM Enterprise vs. Salesforce and Google Apps - What?s Next?
2008-05-23 10:55:00 5 weeks has passed and the integration news of Salesforce and Google Apps has simmered down, so what can we expect in the next 6-12 months? Well, it’s no secret Zoho is trying to steal customers from SFDC. Zoho is an Office Productivity Suite from AdventNet whoese mission is to build affordable software for businesses. For ... More About: Google Apps , Enterprise
SugarCRM Data Center Edition Beta Testing with Partners and Enterprise Cust
2008-05-22 16:22:00 Partners can manage SugarCRM for their customers with SaaS infrastructure tools Allows enterprise customers to provision, manage and monitor multiple SugarCRM implementations across business units CUPERTINO, Calif.–SugarCRM Inc., the world?s leading provider of commercial open source customer relationship management (CRM) software, today introduced Sugar Data Center Edition (DCE) ? a new product line for SugarCRM partners and ... More About: Beta , Press Releases , Testing , Partners
The SaaS Approach to Web (and Blog) Vulnerability Management
2008-05-22 10:22:00 Ask any CIO or CTO the number one concern or risk in implementing Software as a Service (SaaS) or Enterprise on-demand system, and they will most likely tell you security. Here is a good view last week from White Hat Security that explains people live in a false sense of security (no pun intended) when it ... More About: Management , Blog , Vulnerability , Enterprise Resource Planning
Boomi and CRM manager Partner to Simplify and Integration in Salesforce.com
2008-05-22 08:16:00 Boomi On Demand Makes SaaS Integration Affordable for Small Businesses BERWYN, PA and MALVERN, PA (May 21, 2008) - Boomi, the market and technology leader for on-demand integration, today announced a partnership with CRM manager to greatly simplify and accelerate the integration aspects of Salesforce .com implementation projects. CRM manager, a provider of full-service implementation and ongoing ... More About: Partner , Press Releases , Manager
MEDSEEK and CPM Marketing Group Join Forces to Offer Hospitals a Unique Cus
2008-05-21 22:08:00 Hospitals now able to provide personalized health information to patients using their existing Web presence using intelligent CRM technology. BIRMINGHAM, Ala.–A recent survey conducted by HIMSS Vantage Point shows 160 million people in the United States have gone online for health information. This continuing reliance on the Internet for health information has led to an exclusive ... More About: Marketing , Press Releases , Join , Hospitals , Unique
Enterprise On-Demand Extends to Google Health and Medical Records
2008-05-21 10:33:00 Think Enterprise On-Demand is just for CRM and ERP applications? Think again. Google launched a beta test of its Google Health Services to archive medical and health records. Scary? Sure, there are lots of concerns and questions. For example, once you have your records entered, can you delete it? Remember, in Facebook, you can’t. ... More About: Medical , Records
Workday and Flextronics Inks Largest SaaS Deal
2008-05-21 05:19:00 Enterprise on-demand has taken a huge step forward. In the world of corporate giants using SAP as the defacto standard, we are seeing a shift towards large companies following the SAAS model of enterprise computing. Last week on www.informationweek.com reports Workday and Flextronics signing one of the biggest software-as-a-service deals. The deal, for 200,000 users, marks ... More About: Press Releases , Deal , Largest , Enterprise Resource Planning
Unified Login with Zoho and Google or Yahoo
2008-05-19 04:49:00 Frustrated with multiple passwords or mixing up your credentials? Wish you had a unified login? Last Wednesday, Zoho made it possible for users to log in with their Google or Yahoo accounts, hoping to increase subscribers by riding the wave on 2 out of the 3 the Internet email giants. Definitely a case of ... More About: Yahoo!
Open Systems and SPS Commerce Partner to Offer Integrated Services for Mid-
2008-05-18 17:08:00 Leading provider of SaaS EDI services, SPS Commerce , partners with Open Systems to provide an integrated supply chain solution for mid-market companies. Minneapolis, MN - May 16, 2008 — Open Systems, Inc., a single source provider of TRAVERSE and OSAS accounting, CRM, eBusiness, not for profit, manufacturing and distribution software, and SPS Commerce, the leading provider ... More About: Services , Partner , Press Releases
Quilogy Premiers CRM Preparedness Assessment Service
2008-05-16 06:36:00 New Offering Assists Businesses in Assessing the Effectiveness of Their Current Customer Relationship Management Process and Offers a Detailed Report on Improvements ST. CHARLES, Mo.–Quilogy, Inc., a leading nationally-recognized IT professional services, and certified training firm specializing in applying innovative emerging technologies to solve complex business problems introduces its CRM Preparedness Assessment service offering. Quilogy has been ... More About: Service , Press Releases , Premiers
Boomi and AMS Partner to Simplify SaaS Integration for Accounting and Busin
2008-05-13 16:06:00 Easy, Affordable, On-Demand Integration Now Available for Small and Mid-Size Businesses BERWYN, PA and SAN FRANCISCO, CA–(Marketwire - May 12, 2008) - Boomi, the market and technology leader for on-demand integration, and Accounting Micro Systems (AMS), a leading provider of accounting and business management software solutions to small and mid-sized businesses, today announced that they have ... More About: Partner , Press Releases , SAAS
Worldwide Enterprise Search Market Will exceed $1.2b in Software Revenue by
More articles from this author:2008-05-12 21:28:00 The quest for enterprises trying to manage, organize and search content inside and outside of their organizations in a way that is transparent and easily understood, will drive worldwide enterprise search total software revenue to total $989.7 million in 2008, up 15 percent from $860.6 million in 2007, according to Gartner, Inc. The enterprise search market, ... More About: Software , Market , Search , Worldwide , Revenue 1, 2, 3, 4, 5, 6, 7 |



