Consulting for successConsulting for successDiscover the Strategic, Business, and Operational aspects of Interacting with your Customers. Learn about Contact Centers in the context of how should you view and embrace technology - to gain maximum business advantage and exceed your expectations!!
Articles:
1, 2
Articles
Proactively manage Customer Churn - in Real Time
2006-06-19 13:09:00 They say Change is the only constant in life. Having been reduced to a cliche (being quoted by every other guy), it is still an eternal truth. Hence, it is but natural that all businesses should expect their Customer s to also look for change, and consequently, Customer Churn should be an equally prevalent truth that you cannot wish away.True. But the question is - how much is tolerable? What can More About: Time , Real , Manage , Real Time
Customers have choices
2006-06-16 10:52:00 We live in the Information era. Information is power, Internet abounds, almost everybody knows what Google is (ever tried finding out in 1998 how many people had an inkling?).From information emanate choices. You have choices, I have choices, businesses have choices and so do their customers. Yet whilst businesses are busy prioritizing their choices of technologies, suppliers, markets & More About: Customers , Choices
Computer Telephony Integration for the Business
2006-06-15 13:09:00 If you are a Business Leader, and the last one to get embroiled in complex technical terms like Computer Telephony Integration (CTI), then you better read the rest of this article to get your EUREKA!! (or A-HA, whichever you prefer)The three words in CTI look so formidable - reeking of techical aspects. What have you got to do with Computers, Telephony or Integration (of the two)? You have the
Customer: A Victim of poor Business Processes
2006-06-12 08:31:00 I intend this to be a sequel to my previous article CRM (Re) Defined. Therein I had urged the CEOs around the world to think about the customer as a key to success.Now I turn your attention to some specific personal experiences, which I have translated into Business Problem statements that should hopefully become “big rock” items for CEOs to mull over.These personal experiences are being repeated More About: Customer , Business Processes , Poor
CRM (Re) Defined
More articles from this author:2006-06-09 11:49:00 Every CEO thinks about managing growth - and more importantly - consistent growth.Managing multiple growth dimensions is the other challenge. CEOs need growth in:-- Top line to stay as the market leader- Bottom line to cover the dividends and the salary hikes- Workforce to manage financial growth ...The best kept secret of the growth process?If you as a CEO seek to fix the organization in More About: Defined 1, 2 |
 |
|
 |
