Unified Communications Strategies BlogUnified Communications Strategies BlogUC Strategies blog is an industry resource for enterprises, vendors, system integrators, and anyone interested in the growing Unified Communications arena.
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Clarifying UC Definitions
2008-06-07 01:17:00 During a VoiceCon webinar Nancy Jamison and I presented along with Jim Krauetler of Genesys, I was asked to clarify a couple terms I had used. The following is intended to do a better job of explaining what these terms mean, both by definition and based on the impact they have on customers. Tagging ?Tagging? allows UC ... More About: Definitions
A Great Unified Communications Webinar For Your Review
2008-06-06 00:25:00 Yesterday, June 4, VoiceCon hosted a great webinar, “Demonstrating UC Productivity Benefits”. The webinar presented the findings of an important survey recently completed by Blair Pleasant and Nancy Jamison, both leading Market Analysts and both associated with UCStrategies.com. The survey focused primarily on the User Productivity category of UC (the UC-U) rather than that Business Process ... More About: Review , Great , Webinar , Communications
Thinking Outside the Box
2008-05-29 20:56:00 Every once in a while, a vendor comes along with not only innovative products but innovative ideas on how to help their channel partners be successful. Communicado wins my praise for “getting it” when it comes to innovative programs for resellers! Last week, they announced a new program, Quick Start Dealer Program to ... More About: Thinking
Webinar on New UC Productivity Study
2008-05-28 21:07:00 Nancy Jamison and I just finished up a new study on UC productivity benefits, and will be presenting some of the key findings during a VoiceCon webinar on Wednesday, June 4, 2p.m. EDT/11 a.m. PDT, sponsored by Genesys Telecommunications Labs. You?ll get to hear first hand about our findings ? some of which were expected ... More About: Study , Productivity , Webinar
The UC Contact Center Conundrum
2008-05-27 16:25:00 It all starts in the contact center. That’s my contention anyway. When you look for the obvious launch point for unified communications in the enterprise, it has to be the contact center. Almost all discussions about UC in the enterprise include a mention of Presence, the UC concept that provides users with an overview of the ... More About: Contact , Center
Verint Verdict - Vindication
2008-05-19 18:07:00 Verint Systems announced that it won a patent suit against Nice Systems, providing the company with vindication and $3.3 million in damages. Here?s a little background ? Nice had initiated legal actions against Verint related to patent lawsuits, and Verint then countersued with its own patent infringements against Nice. Without getting into specifics, the patent ... More About: Verdict
Why are companies not getting it or if they are why has only a few done any
2008-05-14 02:29:00 In real-estate its location, location, location, in the UC world I believe it’s process, process process! First I went to Wikipedia to see if they had a reasonable definition. The Wikipedia definition is “Unified Communications (UC) is a commonly used term for the integration of disparate communications systems, media, devices and applications. This potentially includes the ... More About: Companies
UC and the Consultant Community - What Vendors Should Know
2008-05-14 01:53:00 Having once played extensively on the vendor side of the field, I have empathy for the vendors’ perspective on where consultants fit in their go-to-market equation. After all, we’re not as easily categorized as the end-user or reseller audiences. And quantifying our impact on vendor revenues has never proved straightforward. But we’re here, we’re very ... More About: Community , Consultant , Vendors , Strategies
Some don?t seem to ?get it?
2008-05-14 01:44:00 Independent consultants (IC) symbiotically aid both the customer and the vendor. We help the customer better understand the vendors, and we help the vendors better understand the customer. So why then do some vendors have such a negative reaction to ICs?That’s a question I am periodically left asking myself, wondering why some vendors resist the ...
UC Approaches for SMBs or SMEs (Small Medium Enterprises)
2008-05-01 20:26:00 One of the many valuable resources at UCStratgies.com is the “Ask an Expert” feature. Post your question and one of the UC Experts will send a reply with information, suggestions or other support. For example, about a week ago we got these questions: “What are the challenges facing the implementation of Unified Communications in small-medium enterprises (SMEs)? ... More About: Productivity , Small , Business Process , Medium
Nortel and IBM Serve Up UC for SMBs
2008-04-09 06:38:00 Building on a relationship that began over a year ago, Nortel and IBM announced a new UC solution for SMBs that leverages IBM’s new “Power System” and Nortel’s UC software to create the new Nortel Software Communication Serve r (SCS). IBM has brought together its I-series and P-series servers into one family, called Power System, and ...
Carrier 700 MHz Plans: Didn?t I Just Say That?
2008-04-06 00:53:00 Last night the FCC gag rule came off, and the winners of the 700 MHz frequency auctions were free to describe their service plans. The two major winners, Verizon and AT&T, both weighed in, and not surprisingly, they?re both looking at deploying services based on the Long Term Evolution (LTE) standard. Most notable was that ... More About: Plans
Carterphone for Cellular- Can Dinosaurs Clap?
2008-04-06 00:49:00 Mobile unified communications took a shot in the chops this week when FCC Chairman Kevin Martin announced in a speech at the CTIA Wireless show in Las Vegas that he will oppose Skype?s petition to open up existing wireless carrier networks to outside devices. ?In light of the industry?s embrace of this more open approach, ... More About: Cellular , Dinosaurs
Microsoft-Aspect Announcement?s Missing Piece
2008-03-26 00:15:00 While everyone?s talking about the announcement made last week between Microsoft and Aspect Software, focusing on Microsoft?s investment in Aspect and the fact that Aspect will be integrating with and supporting Microsoft?s OCS, I think the most important piece of information is missing from the announcement. Ok, so it?s big news that Microsoft is investing ... More About: Announcement , Missing , Piece
IMTC and UC ? Hearing of IMTC?s Plans was a Breath of Fresh Air
2008-03-25 06:47:00 The 15-year old International Multimedia Telecommunications Consortium (IMTC) is an international community of companies working on promoting and facilitating the development and use of interoperable, real-time, multimedia telecommunications products and services based on open international standards. For those unfamiliar with IMTC their goals, per their web site are: To advocate the common interests of the ... More About: Plans , Breath , Fresh , Hearing
New Conferencing Player in Town, with a Twist
2008-03-21 02:08:00 There is a new conferencing player in town, and this one has a twist or two. At the Spring VON show in San Jose, I met up with Wyde Voice, winner of the 2008 VON Innovator award, for producing the industry?s first wideband audio conferencing appliances with 16 kHz voice quality. Wyde voice is a ... More About: Player , Town , Twist
Gartner?s View of UC?Last Year and This Year
2008-02-13 07:18:00 Gartner Research has long been a leader in evaluating new computer-based technologies, and I personally know several of the researchers who write about business communications. Bern Elliot, Vice President of Research at Gartner, did a pretty good job in the middle of last year of putting UC technologies into an enterprise business perspective for their ... More About: View , Gartner , Year
Rumors of Adomo?s Demise are Dispelled
2008-02-04 17:49:00 There was a rumor going around that Adomo, one of the newest players to the UM market, has just shut its doors. The folks at Adomo called me put to rest these rumors and to say that they are indeed still in business but are restructuring the business from the sales and marketing end, and ... More About: Rumors
Lotusphere 2008 News ? Social Software Sets IBM Apart
2008-01-29 01:47:00 At Lotusphere in Orlando this week, IBM introduced several new products, as well as enhancements to products that were announced last year. Some of the things that caught my attention were related to social software (also called social media or enterprise social software). While I have a hard time seeing how some of the social ... More About: Software , News , Social , Sets , Social Software
Recruiting from the ?Right Channel?
2008-01-29 01:34:00 Over the years, manufacturers have often asked me which channel ? voice or data ? I thought would be most successful with ?convergence? (and now unified communications) products and solutions. My answer has always been the same and now I am seeing an ever-increasing number of ?integrators? who support my answer?. It is possible to draw ... More About: Recruiting , Channel
UC Opens up for the Mac
2008-01-29 01:27:00 Word is out that Cisco is introducing the Cisco Unified Personal Communicator (CUPC) client with native support for the Apple Mac Intosh and Leopard . According to a blog post by M. Michael Acosta, manager of Cisco engineering, the latest version of CUPC is a fully native Mac application with a user-interface developed specifically for the Mac. Why ...
New Year?s Resolutions I?d Like To See
2008-01-04 21:14:00 It?s that wonderful time of the year when people around the world make their New Year ?s resolutions ? things they?ll do differently, bad habits they?ll quit, good habits they?ll start, and so on. Here are some New Year?s resolutions related to unified communications that I would like to see in the coming year. Vendors working ... More About: Avaya , Resolutions
Cisco C-Scape Highlights Web 2.0
2007-12-18 18:02:00 Cisco has a new mantra - video, video, video. Attendees at this year’s C-Scape analyst conference heard session after session discuss Cisco’s role in collaboration and Web 2.0, as well as its video and telepresence capabilities. During his keynote presentation, John Chambers mentioned that video is “the killer app of Web 2.0.” Cisco asserted several ... More About: Cisco , Highlights
The Latest from Verint Witness Actionable Solutions
2007-12-18 17:56:00 Since Verint Systems acquired Witness Systems, forming the Verint Witness Actionable Solutions division of Verint, the company has been busy integrating and “unifying” the two companies’ workforce optimization product lines. The fruits of that labor are being released this week with the company’s next-generation Impact 360 analytics-driven workforce optimization software and services offering. The next-generation Impact ... More About: Learning , Performance Management , Erin
Customer Service ? It?s Not Semantics
2007-11-30 08:46:00 I had to contact a company’s customer service and technical support departments the other day - I won’t say the company’s name, but it rhymes with Pemantic. They don’t have a unified communications strategy. This was an extremely grueling experience, especially since I know that there’s better technology available, and that the technology used was ... More About: Customer Service , Service , Customer , Symantec
The Vendor Value Proposition Challenge
2007-11-29 20:10:00 The other day, I heard from yet another convergence reseller about the woefully weak recruiting methods of so many convergence vendors. Haven?t vendors figured out yet that resellers are bombarded by vendors wanting to recruit them as ?partners?? According to resellers that I talk with, there are very few vendors who have raised themselves above ... More About: Challenge , Prop , Position , Halle
Customer Service - It?s Not Semantics
2007-11-28 14:01:00 I had to contact a company?s customer service and technical support departments the other day ? I won?t say the company?s name, but it rhymes with Pemantic. This was an extremely grueling experience, especially since I know that there?s better technology available, and that the technology used was implemented very poorly. More About: Customer Service , Service , Customer , Symantec
Unified Communications - Who?s Going to Sell It?
2007-11-16 20:00:00 Manufacturers are jumping on the Unified Communications bandwagon! It doesn?t matter if the manufacturer is from the traditional voice or data worlds or was already involved in ?convergence? ? they all want to have a role in ?unified communications?. All very well and good ? because customers can actually realize distinct business benefits from integrating ... More About: Sell , Going , Goin
Unified Communications - Who?s Going to Sell It?
2007-11-16 20:00:00 Manufacturers are jumping on the Unified Communications bandwagon! It doesn?t matter if the manufacturer is from the traditional voice or data worlds or was already involved in ?convergence? ? they all want to have a role in ?unified communications?. All very well and good ? because customers can actually realize distinct business benefits from integrating ... More About: Sell , Goin
Why Avaya is Differentiating CEBP From Unified Communications
More articles from this author:2007-11-13 18:55:00 I?m having lots of discussions with the Avaya folks about Communication Enabled Business Processes (CEBP) while in Boston at the Avaya Analyst Conference, and I?m finally starting to see why they?re differentiating CEBP from Unified Communications . I originally disagreed with Avaya about separating out CEBP from UC, since I (and my UCStrategies.com colleagues) believe that ... More About: Diff 1, 2 |
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