Mitch's BlogMitch's BlogThis is a business blog concentrating on the areas of leadership, management, diversity, customer service, motivation and healthcare finance. It's written from my own personal perspective of these issues, and occasaional includes other issues as wel Articles
Is Good Customer Service Too Costly?
2008-03-27 20:23:00 I went to a seminar this morning put on by the Greater Liverpool Chamber of Commerce. The topic was Keeping Customer s For Life, presented by my friend Beverley Griffo of Northland Communications. Basically it was a customer service seminar geared towards business owners, talking about how there are some things we allow ourselves ... More About: Customer Service , Service , Good
Interview Series - Hurst Associates
2008-03-26 14:35:00 I’ve known Jill for close to 6 years now, as she’s one of the first people I directly met when I started trying to meet more people in the Syracuse area. The funny part about this story is that she knew my dad for much longer, having ridden on the bus with him into ... More About: Series , Interview , Associates
Pat Buchanan?s Trying To Rewrite History
2008-03-26 04:19:00 I thought about staying away from this one, but I just couldn’t. Good ol’ Pat Buchanan , who my dad used to enjoy hating on Crossfire so many years ago, decided he had to take his shot and weigh in on this controversy surrounding both Barack Obama’s speech and some of the bad things that ... More About: History , Diversity
Interview Series - Don L. Price Companies
2008-03-25 16:44:00 First, I’ve decided to only post one of these a day, so that each interviewee has the opportunity to make sure their interview is going to be seen. After all, one never knows what else I might write during the day. Second, I met Don through Ryze, an online networking group that I’ve talked about ... More About: Companies , Series , Interview , Price
I Am A Business Coach
2008-03-25 16:36:00 One of the services I provide is business coaching, but with a qualification. I don’t coach people on how to run their businesses; I’m not a financial wizard. Instead, I coach and motivate people within their businesses on how to work with others, time management, or general encouragement and motivation. Now, someone might ask ... More About: Business , Motivation , Coach
Interview Series - Microtech Computer And Network Center
2008-03-24 22:49:00 I met Jeff Norensky many years ago when we were both on a committee at the Syracuse Chamber of Commerce that worked on educational seminars. 1. What is Microtech Computer s? MicroTECH Computer Center , we provide IT services to business clients. 2. What made you decide to go into this business? We have been in the computer business ... More About: Series , Network , Interview
The Start Of A New Book
2008-03-24 22:38:00 I’ve finally started work on one of the books I said I hoped to complete this year. It’s a healthcare book, kind of, geared towards, well, anyone who might ever have to go for healthcare services. Yeah, that pretty much sounds like everyone. The basic premise is how to try to make sure medical ... More About: Healthcare , Book , Start
New Interview Series - Expeditive
2008-03-24 19:49:00 As an independent consultant, I have my own tales of woe and glory that I could talk about regularly. However, I can talk about myself any time I want to. I thought it might be more beneficial if I talked about others, or let them talk about themselves. Each interview will have ... More About: Series , Interview
Talking Business Speaker Series - Art Zimmer
2008-03-24 18:51:00 The organization Enitiative, located here in the Syracuse area, is starting a monthly speaker series focused on business entrepreneurs who have made a success of themselves in our area. The first presentation will be April 23rd at 5PM at the Syracuse Technology Garden, and the guest speaker is none other than Art Zimmer, one ... More About: Business , Speaker , Series , Motivation , Talking
The Opus Movie
2008-03-23 23:36:00 If you read my blog, you know I loved The Secret, a motivational movie that talked to us about the laws of attraction. Well, there’s a new movement afoot, the extension of the original principle, and it’s coming out in another movie some time soon. This one is called The Opus; check out ... More About: Movie , Motivation
Controlling Self Doubt
2008-03-23 07:02:00 First, the latest issue of the TTM Newsletter, Moving Forward, is online. Second, after you read that, then you should go and read this list of 10 tips on How To Control Self-doubt Or Guilt and Start Thinking Positively from the blog The Scrapbook of Worthwhile Stuff, one that I follow on a routine basis. ... More About: Motivation , Doubt
Talk It Up At Work
2008-03-19 00:10:00 When I was a manager, I was never one of those folks who believed that the office had to be totally quiet, or that people couldn’t talk. As long as the work got done, and everyone hit their monthly goals, I was fine with a bit of conversation and relaxation. I knew many ... More About: Management , Work , Leadership , Talk
Paterson; The New Leader Of New York State
2008-03-17 07:38:00 Later today, New York inaugurates a new governor; heck, we just did this last year. No matter, we’re doing it again. And in less than a week, a relatively humble yet hard working former state senator from a prominent family will assume the leadership role of the wonderful state of New York, and ... More About: Management , Leadership , State
Embrace The Lead Interview
2008-03-12 05:15:00 On Sunday afternoon I was interviewed on an internet radio program regarding my book Embrace The Lead . The host of the show, called Author Speak (which is on every Sunday at 4PM Eastern Time), Michele Green, is a subscriber to my newsletter, as well as a friend on the Ryze networking site, and invited ... More About: Management , Leadership , Interview
Governor, Oh Governor,?
2008-03-12 04:45:00 Well, I went years without ever saying it in person, and now it looks like I’m going to say something like this twice in less than 30 days. By now, everyone knows what’s going on with the governor of my great state of New York. Of course, once the floodgates have been opened, the skies ... More About: Management , Leadership , Governor
Ward Connerly Doesn?t Get It
2008-03-08 16:36:00 The playing field really isn’t equal when it comes to employment and finance. Minorities still make around 70% of whites in America, and it gets worse for females. Minorities are under represented drastically in industry across the country in positions of leadership; look at housekeeping and taxis, though, and you’ll know where most ... More About: Diversity , Ward
Can?t Relax? You?re Not Alone
2008-03-08 05:27:00 I don’t sleep well or enough. I’m at my computer many, many hours working and communicating with the world. I never really thought much beyond my own sleep habits; now I am. A survey released Monday by the National Sleep Foundation found that people average six hours and 40 minutes of sleep a night ... More About: Relax
Discrimination Against Black Dogs?
2008-03-07 19:00:00 Yes, you read that headline correctly. In a MSNBC news story yesterday titled “Black Pups Face Doggie Discrimination ”, statistics seem to indicate that it’s hard to move black dogs out of shelters, no matter the age. One worker was quoted as saying “They’re the hardest to adopt out, they’re in the shelters the ... More About: Dogs , Diversity
More Bad Customer Service Stories
2008-03-07 04:52:00 First, the latest TTM Consulting Newsletter, Privacy? Not Any More, is now available. I’ve been reading a lot of things lately about customer service and computers, and I was drawn to a story about Comp USA and how they had so many serious customer problems that it’s probably what led to the company pretty much ... More About: Stories , Customer Service , Service , Customer
Just Six Words
2008-03-06 05:48:00 On Kevin Eikenberry’s blog, he recently had a post titled If You had Just Six Words . The premise is that you can only use six words to describe six brief statements about yourself or your beliefs, and its purpose is to help you clarify your thoughts in a more succinct manner. Instead of commenting on ... More About: Motivation
RAC Audits; A Commentary
2008-03-04 05:55:00 The general public is now starting to hear about something that the healthcare community has been freaking out about for awhile now. We use the term “RAC Audits”; to the uninitiated, that stands for “recovery audit contractors”. Their basic purpose is to go into hospitals and other types of healthcare facilities and determine ... More About: Commentary , Healthcare
Feel Good; A Brief Clip From The Secret
2008-03-04 04:53:00 Very short post today. A friend of mine sent me this link to a clip that was put together from footage from the movie The Secret . It’s short, just over 2 minutes, but it’s nice, and it might make you feel good. At least it made me feel good. More About: Motivation , Clip , Good
Ambushed!
2008-03-02 04:16:00 Tonight I went with my wife to a financial planner. She’s been talking about getting advice on a retirement plan for herself, and who am I to stand in the way, right? I have a financial planner, though, and didn’t want to go, but she kept telling me this guy was insisting that ...
Privacy? Please!
2008-03-01 23:27:00 I’m going to be writing my next newsletter on privacy, and I wanted to mention something about it now, ahead of time. In essence, there is no such thing as privacy anymore, especially as it pertains to work. More and more companies are penalizing employees for behavior outside of work, and that’s scary. A ... More About: Privacy
Martin Luther King Jr Soundboard
2008-02-29 21:30:00 Sometimes my wife’s cousin comes up with some of the best stuff. I think this is a great thing to close this year’s Black History Month out with, especially with the extra day. The site is called Martin Luther King Soundboard and it’s basically access to sound clips and speeches of Dr. King’s ... More About: Diversity , Martin Luther King Jr
Life Without Black People, Revised
2008-02-28 15:41:00 On the next to the last day of Black History Month for this year, there’s an email going around that I’ve received in previous years entitled “Life Without Black People ”. Basically, it’s a “what-if” black people had never been in America and what would have been lost because of their contributions in making this ... More About: Diversity , Black People
Is The Public Good Bigger Than Your Needs?
2008-02-22 23:07:00 Okay, here’s the initial story; I’m not sure if this link will work, so I’ll highlight it, just in case. Ten Filipino nurses resigned from the Avalon Gardens Rehabilitation and Health Center in Smithtown, NY, at the same time. They said they left because conditions were dangerous, they’d brought their concerns up to management, believed ... More About: Public , Good
Total Breakdown Of Leadership
2008-02-18 19:43:00 I’m not often one of those guys who believes that the top guy in a large organization needs to be fired because of something a subordinate they might not even know did. Therefore, I’m not going to go there in this instance either,… at least not for the initial indiscretion. By now, everyone has heard ... More About: Management , Leadership , Total
It?s About More Than Lemons
2008-02-16 21:40:00 I go out to dinner often, and whether I order water or diet soda, these folks, most of the time, put lemon in my drink if I forget to ask them not to. I don’t like lemons, and outside of lemon meringue pie, I’m not overly crazy about the flavor either. So imagine my reaction ... More About: Customer Service , Lemons
Black History Month; I Didn?t Miss It
More articles from this author:2008-02-08 06:18:00 First, two newsletters to catch up on. The latest healthcare newsletter, Why Is Cash Low?, is now available. And the latest business newsletter, which went out last week, called New Employees And Their Learning Curves, is also available. It’s Black History Month, and I feel like I’m way behind the times. I’ve been ... More About: Diversity , Miss , Black History 1, 2, 3, 4, 5, 6, 7 |
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