Mitch's BlogMitch's BlogThis is a business blog concentrating on the areas of leadership, management, diversity, customer service, motivation and healthcare finance. It's written from my own personal perspective of these issues, and occasaional includes other issues as wel Articles
Bad Decisions Can Come Back On You
2007-06-26 04:47:00 Last Monday night on the WWE, which I love by the way, there was a storyline where the owner of the organization, Vince McMahon, supposedly got blown up in his limo after the show went off the air, yet was still going on for the audience. Over the course of the week, on other ... More About: Back , Decisions
Helping Others With Stress
2007-06-24 17:44:00 First, the latest newsletter is available, titled Stress ful Bottlenecks. Second, I’ve been traveling back and forth to NYC lately, and, as always, I’ve been getting lost all the time. One would think that if you took the same road over and over that you’d remember it, but I haven’t quite gotten it down. ... More About: Ping , Tres
Give It One More Try
2007-06-13 06:22:00 I think this is the longest I’ve ever gone without an update. Sometimes, though, life and business get in the way of the best of intentions, and one has to make a decision on which one is more important at the time. In my case, I’d been working on obtaining my latest long ... More About: Give
Leadership Drain
2007-06-06 07:07:00 This is going to look like a political post, but it’s not. There’s a leadership drain in America today. It’s become so bad that, instead of people taking the responsibility for their part in all things, they need to find reasons to blame someone, or something else, for them. Tonight was the Republican presidential ... More About: Management , Leadership , Ship , Lead , Leader
Will Bad Customer Service Kill Your Business?
2007-06-02 17:07:00 This is the title of my latest newsletter, on customer service issues. It was based on a story a friend was telling last week about a phone call she’d received from the credit department of one of the major department stores, saying that she’d missed making a payment and they were going to take ... More About: Business , Customer Service , Service , Customer , Vice
Common Sense In Common Courtesy
2007-05-27 15:22:00 Last week I received an email asking me if I could help with some customer service tips for this gentleman’s business as it concerned common courtesy. He had read an article I’d written on common courtesy on a consultant group’s site that I’m a part of in more ways than one. I sent him an ... More About: Sense , Customer Service , Common , Common Sense , Ense
Choose Happy Over Unhappy
2007-05-25 02:52:00 What does it take for you to consider that you’ve had a good day? For me, it’s usually a good day if I’ve received one call related to business of some sort, but I also have good days where all I do is work on a project. My wife has a good day every day ... More About: Motivation , Happy , Choose
My First Live Interview
2007-05-21 04:25:00 I had my first live interview this evening, doing a podcast for an internet radio program based out of San Antonio. Most of the conversation was about the computer side of my overall business, but hey, an interview is an interview. If you’d like to listen, you can left click on this link, ... More About: Interview , Live
Take A Break; I Told You So
2007-05-20 03:54:00 There’s a lot of negative news every day. Even locally, the latest bad stories are a missing 13 year old girl and a 2 year old drowned by her own aunt in a bathtub. Sometimes, the news comes at your hard and fast, and it’s hard to keep your emotions in check because ... More About: Break , Told , Brea
How We Get Along
2007-05-18 04:35:00 The latest issue of the TTM Consulting Newsletter, How We Get Along , is now available. It takes a look at how people get along in both business and personal relationships. Enjoy! More About: Long
Don?t Blame Charge Masters
2007-05-12 05:03:00 There’s an article on a blog called Kevin, M.D., talking about hospital charges and the uninsured. The writer got it right; hospital charge masters are NOT the cause of bills that self insured patients receive, and hospitals end up writing off much of what they’re charged for, both for insurance companies and for self ... More About: Healthcare , Charge , Master , Masters , Blame
The Barry Bonds Survey
2007-05-08 05:18:00 ESPN did another one of its famous surveys, but for once they went a little further in their analysis than they usually do. The latest one concerns Barr y Bonds chase for the title of home run king of baseball, as he’s within 12 homers at the time I’m writing this of Hank Aaron. Now, I’m ... More About: Survey , Diversity
The Other Side Of The Street
2007-05-04 18:29:00 The weather in the Syracuse area has been beautiful for a few days now. I’m finding that, instead of staying in the house walking on the treadmill, I don’t mind going out and doing my walking in the fresh air. Sometimes I go with my wife to the park, and sometimes we just ... More About: Diversity , Street , Tree , Side , The Other
An Inspirational Video
2007-04-30 07:08:00 I wasn’t going to post this here, but this one deserves a trackback. Nick Grimshawe writes a very nice blog which he called Beautiful Summer Morning. This post in particular, which is actually only an inspirational video, just caught my eye, and I knew I wanted to share it with y’all. Enjoy the video, then read ... More About: Video , Inspirational , Management , Leadership , Motivation
Overlooking Customer Service Mistakes
2007-04-30 04:49:00 My wife and I went out to dinner Thursday night to one of our favorite places up the street. It’s one of our favorite places because, for once, a waiter has actually been in one location for a couple of years, and we’ve gotten to know him fairly well. He always greets us ... More About: Customer Service , Service , Customer , Over , King
Li?l Specs
2007-04-30 04:41:00 Okay, maybe not as professional as it should be, but what kind of husband would I be if I didn’t mention that my wife now has her own website? The site is called Li’l Specs , and what she makes are clay eye glass pins and badge holders. Right now, they’re in the shape of animals ...
Story Of Johnny The Bagger
2007-04-26 03:16:00 I often write stories about customer service issues, from the standpoint of trying to show courtesy towards others so that they’ll see you in a good light. Earlier today, at my online business networking site, someone posted a link to a little customer service/motivational clip called Johnny The Bagger that’s just so inspirational that I wanted ... More About: Story , Customer Service , Motivation , Agger , Stor
Time Is A Luxury We Don?t Always Have
2007-04-25 17:58:00 As we know, last Monday there was a tragedy at Virginia Tech University. Almost immediately, there were all sorts of things going around as to what people knew or thought they knew, whether anyone really knew who the identity of the shooter was, etc. Then, after the entire day was over and we knew what ... More About: Luxury , Time , Have , Always
Last Two Newsletters
2007-04-20 22:44:00 The last two newsletters are titled Write Your Procedures Well and Managers, Leaders and Accountability. More About: Management , Leadership , Last , Newsletter , Letters
Are You More Aware Today?
2007-04-18 18:27:00 We’re not a couple of days removed from the terrible tragedy that happened at Virginia Tech University in Blacksburg, VA. Maybe now is the time to start having a conversation on safety and awareness. In my opinion, there was absolutely nothing the police could have done to prevent the tragedy. However, also in my ... More About: Management , Leadership , Today , More , Aware
Jackie Robinson?s 60th Anniversary
2007-04-14 06:24:00 Sunday, April 15th, will be the 60th anniversary of Jack ie Robin son breaking the color barrier in major league sports in America. Though baseball seems to be leaving the favor of the black community in general, though I can’t figure out why, the importance of Jackie Robinson and what he went through can’t be overlooked. What ... More About: Anniversary
?WISE? Conference Notes
2007-04-13 22:31:00 My friend Jill Hurst-Wahl of Hurst Associates recently attended the WISE (Women Igniting the Spirit of Entrepreneurship) conference that was held here in the Syracuse area. She writes motivationally about the event, and it seems that it would have been an event worth attending for every woman in business, and even for men. ... More About: Note , Notes , Wise , Ferenc , Conference
The Imus Issue
2007-04-13 02:54:00 As I write, CBS Radio has recently announced that they’re firing Don Imus from his radio show, and, I suppose, that’s the end of this particular controversy. Or not. For, in reality, the discussion’s have just begun, because this issue didn’t really begin with Imus, and it won’t end with him either. Last week, ... More About: Issue
Excuses and Rewards
2007-04-07 03:38:00 A friend of mine and I have been talking lately about this topic of making excuses, which I referred to in my post talking about my latest newsletter. On one level, most of us hate thinking that we make excuses for things that, truthfully, are in our hands to change. On another level, ... More About: War , Excuse , Rewards , Ward , Excuses
Some Positive Motivational Video Links
2007-04-02 00:40:00 In different forums, I’ve posted these links for people to see, most probably through email. I’ve decided to put them all here for others to see also, and it helps me because now I’ll know that I have them all in one place. So, here we go. First, the first 20 minutes of The ... More About: Video , Links , Motivation , Link , Positive
Another Way To Evaluate Certain Job Skills Before Hiring
2007-04-01 22:27:00 You never know where you’re going to get a gem of an idea from. In this case, I got a good one from a DVD that was given out for free as a promotional item from Verizon at a breakfast seminar I attended. I’ve received many things like this, and rarely have taken ... More About: Other , Ring , Hiring , Another , Skill
AsianWeek Magazine Redux
2007-03-31 06:21:00 Back on February 28th, I wrote a blog entry on a columnist for Asia n Week and his article entitled “Why I Hate Blacks”. At that time, I also inserted my name in an online petition to get this guy fired (no, I’m not saying his name again). I rarely sign petitions, but this ... More About: Magazine , Asian , Magazin
There Are Always Going To Be Naysayers
2007-03-31 03:20:00 On Monday, in another forum, I presented this video as something that was motivational. Basically, it’s a video of a football coach showing one of his players that he could push himself more than he might have ever imagined with the right, well, motivation. The posting of the video link got all positive reviews initially. ... More About: Here , There , Always , Going , Goin
Sabotage; What Holds Us Back
2007-03-27 06:54:00 The latest T. T. Mitchell Consulting Newsletter is now available, Titled Sabotage ; What Hold s Us Back , it takes a look at that may hold us back from being more successful than we are, and what we might need to do in order to move beyond it. Enjoy. More About: Hat
Pepsi: The Face Of Marketing Integration?
More articles from this author:2007-03-25 05:56:00 Well, I picked up this interesting tidbit on Tom McMahon’s blog, which seems to indicate that Pepsi hasn’t been getting its props on opening the world of marketing to minorities. The story is called “The Real Pepsi Challenge: The Inspirational Story of Breaking the Color Barrier in American Business“. Check it out. More About: Marketing , Market , Integration , Face 1, 2, 3, 4, 5, 6, 7 |
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