Dictionary of Downside Up BetaDictionary of Downside Up BetaThe Essence of Touchpoint eXperience Management, or short for TXM. Upside down drives everything negative. Downside up reverses negative to positive. Stay positive. Stay downside up! Articles
Romance Beta
2007-10-24 05:37:00 "All I really, really want our love to do is to bring out the best in me and in you too." Joni Mitchell Romance is a personal feeling. It cannot be created. If the feeling is created, then it is not romance, but a well-planned act. When it is from the head but not from the heart, it is not romance. Spending a night with the loved one... driving during midnight with no particular destination More About: Beta
ATM Beta
2007-09-17 10:14:00 Below is the message posted by Hang Seng Bank nearby ATM located at 417 Hennessy Road, Wanchai, Hong Kong. _________ For avoidance of pavement congestion, could customers please queue along the outer wall for ATM services. We apologize for any inconvenience caused. _________ This is an example of both negative information and deliverables experience. If Hang Seng Bank realizes that the More About: Beta
2/F Part II
2007-09-16 07:01:00 How can these people damage other people's property like this?! That's negative deliverables experience as a result of negative people experience. More About: Part
2/F Part I
2007-09-16 06:48:00 This is the note the inhabitants (a couple) of the captioned address sticks to the door of the inhabitants living below when they are being complained for creating noises during the middle of the night. _________ To My Dear lovely neighour, Thanks for your remind! Just want to let you know, we can always be considerate except to the people who need to pay respect. But not the people who More About: Part
Two Traveling Angels Part I
2007-09-14 09:25:00 Thank you Onki for this inspiring article. _________ Keep reading to the bottom of the page... don't stop at the feet (You'll see why). Two traveling angels stopped to spend the night in the home of a wealthy family. The family was rude and refused to let the angels stay in the mansion's guest room. Instead the angels were given a small space in the cold basement. As they made their More About: Angels , Part , Traveling
Two Traveling Angels Part II
2007-09-13 09:24:00 Thank you Onki for this inspiring article. _________ Some people come into our lives and quickly go... Some people become friends and stay awhile... leaving beautiful footprints on our hearts... and we are never quite the same because we'll never be apart... More About: Angels , Part , Traveling
Two Traveling Angels Part III
2007-09-12 16:07:00 Thank you Onki for this inspiring article. _________ Yesterday is history. Tomorrow a mystery. Today is a gift. That's why it's called the present! Live and savor every moment... Right Now... someone is thinking of you. ... someone is caring about you. ... someone misses you ... someone wants to talk to you. ... someone wants to be with you. More About: Angels , Part , Traveling
A New Chapter
2007-08-16 19:11:00 For the past 1.5 years, I've been writing something on Downside Up, and it is time to do something new. Starting next week, I'll try to prove one thing, that everything at the end of the day comes down to touchpoint experience. I'll do this by relating the books I'm reading to Downside Up. Below gives the list of books I bought recently. 01) The Obivous by James Dale 02) Be Unreasonable by More About: Chapter
90/10 Principle Beta
2007-08-13 11:59:00 "Admission of ignorance is often the first step in our education." Stephen Covey 10% of life is made up of what happens to you. 90% of life is decided by how you react. What does this mean? We really have no control over 10% of what happens to us. We cannot stop the car from breaking down. The plane will be late arriving, which throws our whole schedule off. A driver may cut us off in More About: Beta
Mature Beta
2007-08-13 09:46:00 "To exist is to change, to change is to mature, to mature is to go on creating oneself endlessly." Henri Bergson Wilson Learning, a pioneering enterprise that guides organization to success by inspiring, developing, and transforming people, identifies 12 attributes of a mature person. Versatile A person who bends... who is responsive to changing conditions and who is adaptable in the face of More About: Beta , Mature
The Origin of Winning Part III
2007-08-08 19:12:00 Experience is a personal and unique feeling that an individual senses at every touchpoint. Experience is personal. Even the exact same event will deliver different experience to different individual due to different background. Experience is unique, because no experience is the same. It is like a river: "upon those who step into the same rivers, different and again different waters flow." More About: Part , Winning , Origin
Geese Beta
2007-08-08 11:27:00 Fact #1 – As each bird flaps its wings, it creates uplift for the bird following. By flying in a "V" formation, the whole flock adds 71 percent greater flying range than if one bird flew alone. Lesson Learned – People who share a common direction and sense of community can get where they are going quicker and easier because they are traveling on the strength of one another. _________ Fact #2 – More About: Beta
Crafting marketing strategies in the Internet era
2007-08-08 03:31:00 This is an article posted in China Daily by Li Jing on 05 April 2007. _________ When BMW put a selection of action movies featuring its cars on the Web six years ago, they became a big hit and boosted car sales. The auto giant might not have realized that the $10 million investment would lead to a brand new form of markting-digital marketing-with which companies can reach their target audience More About: Marketing , Internet , Marketing Strategies , Strategies , The Internet
Equilibrium Beta
2007-07-29 11:07:00 "Women marry men hoping they will change. Men marry women hoping they will not. So each is inevitably disappointed." Albert Einstein Relationship is all about demand and supply. At the first level, it is simply about counting. If the number of men equals that of women, then everyone should be able to find his or her better half. At the second level, it is about segmentation. People are More About: Beta , Equilibrium
Identification Beta
2007-07-27 13:40:00 "A complete life may be one ending in so full an identification with the oneself that there is no self left to die." Bernard Berenson Everyone is unique. Nobody is the same, even among twins. Why does anyone need identification then? Isn't that duplicated effort? Identification , or ID, is an official document that shows or proves who the person is. But, why does someone need to prove who More About: Beta
Resignation Beta
2007-07-26 07:43:00 "A sense of duty is useful in work but offensive in personal relations. People wish to be liked, not to be endured with patient resignation." Bertrand Russell Nowadays, everyone works for at least one company. Those who expect to work for one single company lifelong will be seen as aliens from Mars. Who wants to stay with one company forever? There are many choices available everywhere. If More About: Beta , Resignation
Graduation Beta
2007-07-25 12:47:00 "Some men see things as they are and ask why. Others dream things that never were and ask why not." George Bernard Shaw Below are the graduation requirements for MSc in Marketing of the Chinese University of Hong Kong. "To be awarded the MSc degree, candidtates must have satisfactorily completed the prescribed course-work with a cumulative grade-point average of at least 2.70 and have More About: Beta , Graduation
To be or not to be Beta
2007-06-29 03:15:00 "Do or do not... there is no try." Yoda Everyone faces crossroads at least once in his or her lifetime. Turn left or right? Go ahead or turn back? Sometimes the decision can be made in the blink of an eye, sometimes it can take hours, days, or even life... Everyone only lives once. Nobody wants and affords to make a bad decision. If the decision is bad, the consequence can be irreversible More About: Beta
In God we trust Beta
2007-06-26 09:58:00 "God loved the birds and invented trees. Man loved the birds and invented cages." Jacques Deval Why do people trust God? Because they feel loneliness sometimes? Because they cannot trust anyone around? Because God never betrays them? Why? It is about "hope for the best, prepare for the worst." God always gives people the best. During the toughest times, God is always there to support. More About: Beta , Trust
Step Beta
2007-06-21 03:16:00 "You don't leap a chasm in 2 bounds." Chinese proverb The first step to success is to make the first step. Without the first step, nothing will ever happen. Although making the first step doesn't guarantee success, it is at least a start. The step could be baby step, or quantum leap. Baby step is slow but safe. Quantum leap is fast but risky. Both can lead to success, or failure. But More About: Beta , Step
只有一個月亮
2007-06-20 07:26:00 “堅持到底，就是勝利。” 何謂堅持？就是永不放棄。何 到底？就是強調這份勇氣。勝 ，並沒有真正的定義。不同的 人，在不同的時侯，對勝利， 會有不同的感覺。為什麼堅持 底，就是勝利？因為勝利的定 義隨著時間的推移而改變。一 的失敗是短暫的。但很多時侯 人因缺乏耐性去等待最後的勝 利，而失去繼續堅持的恒心。 敗乃成功之母。其實，只要堅 到最後，過程已經是勝利。 堅持，也就是已經接受失敗， 以才能永不放棄。接受失敗， 降低對成功的期望。如果對每 次付出都存在回報的心態，在 敗以後要繼續堅持是很困難的 但如果把每一次嘗試都視為過 程，儘管失敗了，也不會容易 妥。 在求過於供的出版世界裏，這 現實。空間就是這麼的少，而 望用文字來發表意見的人，卻 又這麼多。會寫的，很多時候 沒有...
Feedback to CustomerThink 02
2007-06-16 18:54:00 Below is a comment I made for a blog written by Sampson Lee at www.customerthink.com. His blog can be viewed at www.customerthink.com/blog/the_paradox_of _happiness. _________ Relationship is made up of touchpoints. Positive relationship is then made up of positive touchpoints along the touchpoint chain. One negative touchpoint experience can ruin all previous efforts in building positive More About: Feedback , Custom
The Origin of Winning Part II
2007-06-15 20:14:00 Touchpoint is every point of interaction, internal and external, seen and unseen. Although touchpoint is countless, it can be grouped under three categories: People (P), Information (I) and Deliverables (D). Why three, but neither less nor more? There is a natural relationship among people, information, and deliverables: people produce/hire deliverables based on information available. Of the More About: Part , Winning , The O , Origin
Light Beta
2007-06-06 15:46:00 "Am I the light bulb or the light?" Joseph Campbell Light gives everyone the ability to see things clearly. When the road ahead is easily visible, people are more willing to take a big step forward. Nobody dares make any move if everything is uncertain. Uncertainty is about risk. Risk either forces people to bite the bullet, or hinders progress. After all, no risk, no gain. Although light More About: Beta
The Origin of Winning Part I
2007-06-02 11:48:00 Relationship rules – this is a simple fact that every firm knows but very few firms really act on it. Profit-maximizing firm focuses on profit above all else, and always wants to win first and fast, even at the expense of positive relationship. Only when firm secures winning will market be given the opportunity to win second. Win-win is not fair, because the second win is controlled by firm. More About: Part , Winning , The O , Origin
Feedback to CustomerThink 01
2007-05-22 09:28:00 Below is a comment I made for a blog written by Graham Hill at www.customerthink.com. His blog can be viewed at www.customerthink.com/blog/experience_mum bo_jumbo. _________ Graham, I like your thinking. Although touchpoint is usually "too short", it is always the little things that count. One simple touchpoint experience can have significant impact on an individual's total perception of an More About: Feedback , Custom
eXperience Redefined Beta
2007-05-15 09:43:00 Experience is defined as a personal and unique feeling that an individual senses at every touchpoint. There are three types of touchpoint, namely, People (P), Information (I), and Deliverables (D). Why PID? Because people hire/produce deliverables based on information available. Process is not a touchpoint, nor is time. Touchpoint is defined as every point of interaction, internal and More About: Beta , Experience , Fine , Defined , Redefine
How to Build Next Touchpoint 02
2007-05-14 04:02:00 Below is a real life example of how to build next touchpoint using email. Use it as a starting place for building touchpoint chain. _________ Since I haven't heard from you since last email, I'd follow up to make sure my previous email was brought to your attention. I value the opportunity to meet and discuss how I can be of assistance to you. Appreciate your response, and look forward to More About: Touch , Point , Build , Ouch
History Beta
2007-05-10 16:13:00 "The man who has no sense of history, is like a man who has no ears or eyes." Adolf Hitler People are contradictory. When everything is in a downturn, they either get panic and stay negative, or they recall the happy past to cheer themselves up. They seldom face up to the challenge and look ahead into the future, hoping for a better tomorrow. They try their very best to get rid of the More About: History , Beta , Stor , Hist , Tory
How to Build First Touchpoint 01
More articles from this author:2007-05-09 10:44:00 Below is a real life example of how to build first touchpoint using email. Use it as a starting place for building touchpoint chain. _________ Hope this message finds you well. This is Daryl, and please allow me to introduce you WisdomBoom Limited. We have been, for more than 5 years, providing professional consultation and training services to major business partners for effectively More About: First , Touch , Point , Build , Ouch 1, 2, 3 |
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