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BPO Standards
2008-05-18 08:17:00
Information Security Management Systems: ISO 17799 / BS7799 / BS 7799 Security Standards and PhilosophyBS7799-2:2002 is a standard specification for an Information Security Management Systems (ISMS). An ISMS is the means by which Senior Management monitor and control their security, minimizing the residual business risk and ensuring that security continues to fulfill corporate, customer and legal requirements. It forms part of an organization's internal control system.ISO 17799:2005 is a standard code of practice and can be regarded as a comprehensive catalogue of good security things to do.ISO 17799 is the most widely recognized security standard. It is based upon BS7799. BS7799 is the most widely recognized security standard in the world. Originally formulated in the mid-nineties, it was formally put together in a useable form in May 1999. It progressed into BS EN ISO17799 in December 2000. BS 7799 (ISO17799) is comprehensive in its coverage of security issues, containing a signi...

Careers in BPO
2008-05-18 08:16:00
Kinds of jobs available in BPOThe basic question that strikes a young mind seeking a career is that what is a BPO Career all about which sometimes leaves him or her in a confused state. A BPO career revolves around the core activity of delivering business process outsourcing services. This involves voice (telephone) and non-voice (email, chat) based customer interaction services, transaction processing, telemarketing, technical support or analyzing of customer specific data. It also involves back-end jobs such as claims processing and processing of Finance & Accounting transactions. In short we can say that the BPO industry has doors open for every field.In a growing BPO organization, career opportunities exist across various facets of the business - extending from the core contact center to support functions like HR, legal, marketing, quality, administration etc. Opportunities in the contact center include customer support, telemarketing, technical support and multilingual supp...
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Medical Outsourcing: Second comeback & Legal Outsourcing
2008-05-18 08:14:00
Legal Outsourcing : The Newest OpportunityLegal Outsourcing Facts * Legal services outsourcing could be worth $US3 - $US4 billion for India. * Less than 3% ($US60 - $US80 million) of the potential market has so far been tapped. * Global spending on legal services is estimated to be worth over $US250 billion. * The US alone accounts for more than 65% of the market for these services. * 35,000 US law jobs are projected to move to countries like India by 2010 and this number is likely to reach 79,000 by 2015. By 2004, no more than 12,000 legal jobs had been outsourced from the US to offshore locations, according to Forester Research). * NASSCOM estimates at least 60% to 70% is likely to come to Indian companies as they offer the best on the skill-price matrix. * Billing by Indian lawyers to US firms just for in-house work ranged between $US5 million to $US15 million last year. * The total employee base engaged in providing high ...
More About: Medical , Legal , Comeback

What should a BPO / Call Center look for in a Consultant?
2008-05-18 08:13:00
Safe ContractsOne of the hot topics on our list is signing safe contracts. If you take a close look at any of these frauds you will infer that it is no different from any other scam. Issues of importance: 1. We all have to work hard to earn money. If a consultant tells you that you can earn big bucks by investing a small amount, forget it. Watch out for the catch. Money making was never so easy. 2. Don't get fooled by large (read expensive) advertisements. A free email id is not a good sign either. 3. Examine the credentials of the consultant. If the consultant only has a business deal to pass on to you, be wary. Pay them for their worth in domain knowledge and operational skill, not for the business that they bring in. 4. Take a copy of his photo i.d (passport, voter card/ driving license) if necessary and mention the passport number in the agreement you sign. They will think twice before cheating you. 5. A consultant may approach you with contra...
More About: Consultant , Call , Center , Call Center

Job Openings in Hyderabad
2008-05-18 08:11:00
Jobs for freshers & experienced people in Hyderabad . Opening for HR executives.Our client is a global organization focused on providing 3G mobile service in UK In last fifteen years, they have served over 52 companies all over the world with their expertise.To apply please email your resume to job.opportunities@counsellor.com.Opening for Java, J2EE and Telephone billing experts.Our client is a global organization focused on providing 3G mobile service in UK In last fifteen years, they have served over 52 companies all over the world with their expertise.To apply please email your resume to job.opportunities@counsellor.com.Opening for a Network Administrator.Our client is a global organization focused on providing 3G mobile service in UK In last fifteen years, they have served over 52 companies all over the world with their expertise.To apply please email your resume to job.opportunities@counsellor.com.Note: You can also contact our HR team @ +91 9908637574Regards,Smitha ...

Outsourcing: 20 Indian firms among world's top 100
2008-05-18 08:09:00
Reflecting strong industrial growth, 20 Indian firms, including Infosys and TCS are among top 100 outsourcing companies in the world. The latest '2008 Global Outsourcing 100', compiled by the International Association of Outsourcing Professionals that features at least 20 Indian firms has five of them -- Infosys (third rank), TCS (sixth), Wipro (seventh), Genpact (ninth) and Tech Mahindra (tenth) in the top 10.All the five are leading software service providers. "Half of the top 10 companies are from India, reflecting a strong growth in the outsourcing industry. Infosys Technologies was number three on the Leaders List, representing firms with annual sales of $60 million or more," IAOP said in a statement.Accenture has cornered the top slot and IBM is on the second spot. Companies on the list averaged $1.7 billion in annual sales and engaged about 27,000 employees across the world.Other Indian companies in the list are HCL Technology (11th rank) Mastek (16), WNS Global Services (1...
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Indian BPO to offer 800 jobs in Ireland
2008-05-18 08:07:00
Indian BPO major Firstsource has spread cheer by announcing plans to create more than 800 jobs in Northern Island.Firstsource, which operates from two bases in Northern Ireland , is among a growing number of Indian companies like HCL , polaris, PixTransmission and Tech Mahindra who have chosen to set up offices in the region.The company announced that around 300 of the new jobs will be in Londonderry where the company already employs 350. The remaining 500 jobs will be based in the company's European Centre of Excellence, which is being established in the region. The company, which set up office in the region in 2006, employs 550 people in Belfast.The investment by the company is being backed by 6.7 million pounds grant aid from Invest Northern Ireland, a regional economic development agency.The grant and the expansion were finalised during a recent trade visit to India by the Enterprise, Trade and Investment minister Nigel Dodds."This significant reinvestment by Firstsource Solutio...
More About: Jobs , Indian , Offer

HOV services ranked in top 15 of IAOP's global outsourcing 100
2008-05-18 08:06:00
CHENNAI: HOV Services , Inc, a proven provider of business process and knowledge process outsourcing solutions announced on Wednesday that they have received a ranking of 15 on the International Association of Outsourcing Professionals' (IAOP) Global Outsourcing 100 list for 2008.This is the third consecutive ranking for HOV Services within the top 25, and moves HOV Services up nine positions from last years ranking.The Global Outsourcing 100 and its sub-lists are designed to help companies seek and develop meaningful partnerships with the top organizations in the outsourcing industry. The lists are not isolated to information technology and business process outsourcing providers and serve as the definitive snapshot of the strongest companies across a full spectrum of outsourcing services.To determine a company's industry ranking, IAOP used four critical characteristics to base their judgments: size and growth; customer references; organizational competencies; and management capabi...

US slowdown to hit new deals: Genpact
2008-05-18 08:06:00
With fears of economic uncertainty in the US gaining ground, Genpact, India's largest business process outsourcing firm, says it is witnessing delay in getting new contracts."We continue to watch the business environment carefully. We are witnessing some postponement of contracts in the IT as well as BPO business. The cycle-time for deals has certainly increased from three to six months to nine to twelve months, especially for firms outsourcing for the first time," Pramod Bhasin, president and CEO, Genpact, told analysts during a conference call.However, he said the company has witnessed increased and faster ramp-ups from existing clients."There is a greater demand for re-engineering, faster hiring impact and demand for transition work. In fact, we have seen faster ramp ups from some of the key BFSI clients," said Bhasin.The company posted robust numbers for the first quarter ended March 31, 2007 with net income nearly 11 times up and revenues up 33 per cent.GE, one of Genpact's l...

Infosys BPO to set up KPO hub in Gurgaon
2008-05-18 08:05:00
Infosys BPO, which started knowledge process outsourcing services as a part of its BPO offerings four years ago, is aiming to make Gurgaon the hub for its KPO business.The company is setting up a large centre for 'knowledge services', capable of accommodating 800-1,000 people. It will be operational by the end of the current financial year. Currently, Infosys has a team of about 200 people in Gurgaon.To step up business, Infosys BPO also aims to build new practices within knowledge services and establish near-shore presence. Knowledge services, at present, contribute about 8-10 per cent of Infosys BPO's annual revenue of around Rs 1,000 crore (Rs 10 billion). Infosys offers KPO services from three centres: Bangalore, Pune and Gurgaon.After launching legal services six months ago, Infosys BPO has recently announced learning services as a part of the KPO practice.The practice will focus on knowledge management by creating a knowledge architecture. It will also involve designing, pr...
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KPOs could see US slowdown impact
2008-05-18 08:04:00
The US slowdown coupled with rupee appreciation, talent crunch and rising salaries, and the 2010 sunset clause on tax holiday for IT firms, is putting knowledge process outsourcing firms in a bind.Some experts predict that KPO revenues will fall as the ir US clients' growth could be affected. Others feel that because of margin pressures, companies in the US will outsource even more.Dharmesh Mistry, vice president, Ugam Solutions, says: "I think both viewpoints are justified. While revenues might see slower growth where the 'penetration' of outsourcing is higher, companies would need to focus on getting businesses from SMEs who outsource little as compared to bigger organisations. One will need to adapt one's sales and operations strategy to be able to capitalise on the opportunities that could be available. It's definitely not going to be a year of 'business as usual' for the Indian KPO industry."Sameer Walia, managing director, The Smart Cube, another business research and a...

US BPO to tap Indian global firms
2008-05-18 08:03:00
Outsource Partners International, a business process outsourcing company that provides finance and accounting services to clients in the US and UK through offshore resource centres in India, plans to target Indian global firms to scale up business.The US-based company, which started operations in India in 2002, has set up centres in Bangalore, Delhi and Kochi and employs around 2,500 people with accounting backgrounds. The company is all geared to tap the Indian accounting market which has been witnessing hectic activity.OPI chairman and CEO Clarence T Schmitz said today, "A lot of India-based global firms are facing difficulty in instituting good accounting practices and rigorous financial controls. But the biggest challenge these companies face pertains to hiring and retaining good people, a problem that is also nagging the US. We are looking at such companies."Assuring timeliness and accuracy of results, Schmitz his company provides financial reporting and analysis, data manageme...
More About: Global , Firms

IT biggies, buyout funds join race for BPO firm Aptara
2008-05-18 08:02:00
MUMBAI: A couple of large buyout funds, foreign strategic players and Indian IT & BPO players, including Infosys Technologies, are learnt to be in the race for Aptara, a third-party BPO in technology publishing. Promoted by US-based Indian, Rakesh Gupta, the firm is one of the oldest and established players in the industry, having started in 1988.No official confirmation was available, but sources said six players have been shortlisted and the sale could be concluded in a couple of weeks. Avendus Advisors is advising the firm on the sale process. The final deal could be around $150 million, a source said.Till recently, known as Techbooks, the company changed its name to Aptara in 2007 to reflect its intent to diversify into services outside its core publishing and content business.One of its earlier investors, PE firm American Capital, is also set to exit the company in the sale, the source said.In its core domain, Aptara counts a few leaders such as Reed Elsevier and Blackwell ...
More About: Race , Join , Funds

Weak rupee to boost IT cos' topline
2008-05-18 08:01:00
BANGALORE: The topline of the country's top four software exporters —TCS, Infosys, Wipro, Satyam —could exceed projections by between 3.3% and 6.3% if the trend of depreciation in the value of the rupee against the US continues, a report by Angel Broking says.The rupee has depreciated by 6.76% against the dollar since the beginning of this fiscal. It closed at 42.54/55 on the interbank forex market on Friday.The report, authored by Harit Shah, said India's biggest IT services exporter, TCS, would top its revenue guidance for the fiscal by 3.8% at a conversion rate of Rs 41 and by 6.3% at Rs 42. Satyam's revenues are seen beating guidance by 3.6% at an exchange rate of Rs 41 and by 6.1% at Rs 42.
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Lloyds TSB says 450 IT jobs to move to India
2008-05-18 07:59:00
LONDON: British bank Lloyds TSB is to transfer up to 250 information technology staff and 200 contractor roles to India , it said on Wednesday.The bank said the staff are part of its IT division's technical delivery function, where they design and develop software, and will start moving from June.The Lloyds TSB Group Union slammed the plans, coming just weeks after the government pledged more financial support to the banking industry during the credit crunch. It said Lloyds has exported up to 3,000 UK jobs to India since 2003.Lloyds employed almost 70,000 people at the end of last year after cutting thousands of staff in recent years as it pushes through cost savings.
More About: Jobs , Move

Is India's outsourcing honeymoon over?
2008-01-27 16:29:00
NEW YORK (CNN/Money) - Surprise! India's reign as the world's "Outsourcing King" may be slipping, even with its rock-bottom call center costs.A new report from market research firm Gartner, Inc. warns that a labor crunch and rising wages could erode as much as 45 percent of India's market share by 2007.Indian industry watchers acknowledge that the country's outsourcing industry -- its golden goose of the moment -- is indeed facing a "serious" problem.In an interview with CNN/Money from New Delhi, Kiran Karnick, president of the National Association of Software and Service companies (NASSCOM), said he's concerned that these challenges could stymie India's strong double-digit growth in outsourcing services.NASSCOM is the trade body representing India's information technology (IT) software and services industry.More importantly, the Gartner report cautions that a host of emerging countries such as the Philippines, Malaysia, Vietnam and Eastern European nations including Hungary ...
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IT services to cross Rs 1 lakh cr revenue in '08
2008-01-27 16:28:00
The Indian IT and IT-enabled services (ITeS) market would cross Rs 1 lakh crore in revenue in 2008, while telecom will see fixed-line broadband gain around this year, according to forecasts by analyst firm IDC. The domestic IT/ITeS market will grow at 24% in 2008 to touch Rs 1.1 lakh crore. “By posting a substantial jump in the domestic IT/ITeS market since 2002, the industry is now onto a new growth trajectory. IDC India expects a significant transition in the Indian IT market as part of the Growth Phase 2.0,” said IDC India country manager Kapil Dev Singh. IDC says the Growth Phase 2.0 would be characterised by opportunities arising out of leveraging of the IT infrastructure built so far. The firm said the Indian IT market will come of age in 2008, on the back of higher demand for sophisticated enterprise and consumer services in the domestic market. While key market segments are growing at a healthy pace, emerging verticals like government also hold a lot of potential, it not...
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Promote juniors to check attrition at BPOs
2008-01-27 16:23:00
HYDERABAD: Business process outsourcing (BPO) companies have formulated a new hiring strategy to beat attrition: Promoting entry-level employees by the droves. Featuring in this list are Convergys, Zenta and 24/7 Customer, among others. While BPOs claim that the strategy could give employees growth opportunities in the organisation, industry experts caution that it can work to the company’s advantage only in the short term, as attrition in BPOs is linked mainly to salaries. “This is an attractive strategy. But it needs to be bundled with on-the-job attractions to avoid boredom. If not, it may not work in the long run as the employees may end up doing the same work even after they are promoted,” said Adecco (India & Middle East) CEO Sudhakar Balakrishnan.24/7 Customer, for instance, last year promoted about 50% of its employees at the entry level. “Our aim is to mould future leaders within the organisation. Every employee has to go through vigorous training and learning p...
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Billion dollar IT outsourcing deals to decline in '08
2008-01-27 16:21:00
BANGALORE: The large IT outsourcing deals, running into billions of dollars, have been on a decline since last two years and it’s quite unlikely that there could be any reversal this year. According to Everest Research Institute, fewer IT outsourcing (ITO) mega deals will occur in 2008. A decline in the number and size of mega deals, defined as contracts of $1 billion or more in total contract value, will instead result in a focus on existing mega deal renewals and an increase in price competition by suppliers, according to a study by the institute. At the same time, multi-sourcing engagements are increasingly becoming the preferred route for outsourcing. Analysts said that this model has evolved over time and a single buyer is increasingly comfortable in working with multiple suppliers of IT services. It has been a trend in the market place for quite sometime now with large IT deals being split into a multi-sourcing contracts with more number of IT services providers being part o...
More About: Outsourcing , Dollar , Billion

Call Center Cabs
2008-01-27 16:18:00
Gurgaon BPOs to have women drivers -Waking up to the need for making cabs safer for women BPO employees travelling during night, a group of senior professionals has announced a pilot project to train 10 women drivers for NCR.The idea has received a mixed response with concern being expressed about the safety of these drivers themselves at night.Software to track BPO cabs to ensure women safety -There's hope for all those parents who spend sleepless nights waiting for their daughters to return from a BPO night shift. A new technology will keep them informed of their daughters' whereabouts.The software will track the car carrying the woman by linking her mobile phone with a central server. The parent's mobile phone can also be linked to the system, which will alert the office and the girl's home if the vehicle deviates from its route. The software - to be launched by a leading telephone service provider - should come as a huge relief to both.
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How Speech Self-Service Dramatically Improves Call Centers
2008-01-27 16:15:00
Speech self-service is a critical enabler to the future success of the contact center. As with all new technologies, there are challenges with deployment and having the necessary skills in house, the time is now to begin looking at speech self-service. It is rapidly becoming the differentiator for improving the customer experience.Companies' integrated voice recognition (IVR) applications are being stretched thinner and thinner. Even with the best interface designs in place, customers are still abandoning calls before completion.Forty-three percent of companies surveyed in the Aberdeen Contact Center Analytics benchmark report are either seeing poorer performance in call abandonment rates or don't measure this key performance indicator (KPI) at all!As a result, companies continue to search for ways to improve this interaction and, by definition, Best-in-Class (BIC) lead the way. BIC firms attempt to differentiate themselves from their competition by offering speech self-service.Em...
More About: Service , Call , Speech

Maximizing VoIP Benefits in the Call Center
2008-01-27 16:12:00
Enterprises are just beginning to examine which new applications they can run on their new VoIP platforms. Interactive chat has become more common in companies and VoIP makes it simpler to connect a voice user to this data application. "Companies can now be proactive and ask customers if they need help when they see that they may be having trouble navigating through a Web page," said Beagle Research's Denis Pombriant.Voice over Internet protocol (VoIP) has recently become more common in corporations large and small. By combining separate voice and data transmissions onto the same line, this new communications option enables companies to lower their telecommunications costs and, after taking advantage of the savings, companies are looking to extend VoIP's benefits."Now that many companies have put VoIP infrastructures in place, some are looking at ways to leverage their investments and gain a competitive advantage," said Rich Costello, research director at market research firm Gart...
More About: Voip , Call , Center , Benefits , Call Center

BPO! Latest Mantra in India.
2008-01-27 16:08:00
BPO [Business Process Outsourcing] has been the latest mantra in India today. As the current sources of revenue face slower growth, software companies are trying new ways to increase their revenues. BPO is top on their list today. IT services companies are making a quick entry into the BPO space on the strength of their existing set of clients. We hope to address all issues related to BPO in India on this portal.We will attempt to explain what it takes to setup a BPO facility in India. Actually, setting up a call center is capital intensive. An ordinary BPO center that takes care of pure back office operation [e.g. payroll, data entry] will not be as expensive as a call center.The philosophy behind BPO is specific, do what you do best and leave everything else to business process outsourcers. Companies are moving their non-core business processes to outsource providers. BPO saves precious management time and resources and allows focus while building upon core competencies. The list ...
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Aegis BPO designs Ace to curb attrition
2008-01-27 16:05:00
Aegis business process outsourcing, an Essar group company, has designed an in-house curriculum based on employee feedback to arrest attrition.In the last three months, attrition of the company has come down by 25 per cent. The company's attrition on an average ranges from 38 to 58 per cent annually.While the course -- Aegis Ace -- was conceptualised a year back, it has been in implementation in the company for the last six months. The initial cost that the company incurred to design the curriculum was about $1.5 million (around Rs 6 crore).To start with, the company created a focus group that interacted with all the employees across levels and centres.The group also asked the respective 'one-up' supervisor as to what the company could provide to make them more effective. The company designed its programme and curriculum based on the feedback the group received.The course is unique in the sense that the modules address the employees' work-life issues.Also, an individual does not...
More About: Aegis , Designs

Looking for Call Center.
2008-01-27 16:01:00
Are you looking for BPO Companies on various segments (Call Centres, Data Processing, Media Transcription, Content Development, HR Outsourcing, Back Office operations including banking and finance related service) across Chennai, Bangalore, Hyderabad and other cities in India? Look no Further...Contact us at bpoexperts@consultants.com for a report containing the following – in the order of the best companies among the respective cities.The analysis is based on the following parameters ::Brand Name, Infrastructure setup, worldwide presence,Team strength, Project experience, Process Capabilities to deliver large BPO projects and international exposure.The report includes Company Name URL Address Contact details with Names, email Project report / Case Studies
More About: Center , Call Center

BPOs talk local for expansion
2008-01-27 15:54:00
After establishing their position as the leader in the global BPO (business process outsourcing) arena, Indian ITeS (IT-enabled services) firms are now eyeing their own backyard to expand businesses.IT vendors, who till recently preferred to earn in dollars are now looking at opportunities in the domestic market. And what’s driving their interest is the unprecedented boom in telecom, banking, financial services and insurance sectors. Suddenly, these areas have become attractive for Indian IT vendors.As per IDC India, the domestic ITeS market was Rs 6,650 crore in 2006 and it rose to Rs 11,970 crore in 2007. It predicts the domestic IT/ITeS sector revenues are projected to touch Rs 1,68,370 crore by 2011, at a CAGR (2006-11) of 19.7% which is faster than IT/ITeS export revenue growth (17.4%) for the same period.Gartner too sees the domestic BPO market becoming a big attraction for IT players. According to TJ Singh, research director (BPO) at Gartner, the estimated size of the domes...
More About: Talk , Local , Expansion

New business model for domestic BPO to support growing economy
2008-01-27 15:51:00
Today, the business models followed by Indian service providers have some semblance of the Business Process Outsourcing (BPO) models used the world over. However, it would be inaccurate to start comparing the two, right now, as it would definitely take some time before our service providers reach that level of stability and maturity. To ensure stable growth one must be able to transform a platform that will enable him to provide needed value to the customer’s business. This will also help the customers to overcome the challenges in accomplishing their growth. The past five years have been a learning experience for Indian service providers in view of the flood of outsource-able activities in the domestic market, availability of resources and swing in the Indian economy. India is now poised for real, substantial and sustainable growth. The best part is the uniform agreement, which says that the recent trends are only the tip of the iceberg – once the next generation of young earne...
More About: Economy , Domestic , Model , Support

Making Free Calls
2008-01-27 15:31:00
Free calls to USA and Canada by BOK Another callback free Voip provider named Bok allows you to make free calls to USA and Canada. The unlucky thing, it will only works in USA and Canada. However people in Canada can call anyone in USA for free and vice versa.Bok is actually a SMS callback system. You need to send a SMS with a number to BoK system and then it calls you back and connects your call.Lets see how Bok works.Step 1) Send Bok a text message containing the phone number of the person whom you’d like to talk to. Assume that you’d like to call your friend in Ottawa. Her phone number is 611-146-2367. Start a new text message and enter your friend’s phone number as the content of the message.Step 2) Now that you have completed composing your text message, send this message to BOK (613-614-0285). Hint: It’s really convenient if you’ve stored the BOK number in your phonebook.Step 3) Your phone will ring in about 10 seconds. When you pick up the phone, you will hear the p...
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How To Make Free VoIP Calls
2008-01-27 15:09:00
It's not suprising that a lot of readers of this blog ask, via the comments, how they can make a free VoIP call from a specific country to another, where the callee has a phone but no computer. So I thought it'd be worthwhile giving a summary of some of the services that have come out this year, in terms of categories rather than specific software.First, let me answer the question(s) as simply as possible. There are some countries that are less likely to have free calling between PC and PSTN/ mobile phones - not that I've seen. Two of those countries are India and China. Maybe it's because they're the two most populous countries in the world, and few companies want to give up the potential market share.The only exception I've run across is Jajah (see below), which is currently offering free landline and mobile calling to/from China. But if you run their trial, you can also make a 5 minute call to/from India as well. If I find any other VoIP services that allow free landline ca...
More About: Free , Voip , Calls , Make

Make Free Calls Using Firefox.
2008-01-27 15:03:00
With the Zoep Firefox extension, VoIPSter is bringing to the Internet the ability to make a phone call at the click of a button from an Internet browser. With the Zoep Firefox plug-in, users can make free telephone calls and chat directly after installing the Firefox extension from http://www.zoep.com/firefox.The Zoep extension provides users with a "seamless" in-the-flow experience, without having to switch between applications. By designing Zoep to mimic Firefox's look and feel, extension makes initiating and receiving free calls using the OpenZoep VoIP platform simple. Users will now be able to communicate with any other VoIP user on the open source based OpenZoep platform, so in addition to being able to communicate with other Zoep users, they can also communicate with users on the Jabber platform including, sometime in the future, those using Google Talk. Additional development plans for Zoep include voice-mail, SMS and an inbound phone number to accept incoming calls from lan...
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