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Oops - broken process
2008-05-19 15:11:00 The following is a true story, but before I tell it, I should make clear that I’ve already written to the customer apologising for what I’m about to relate (and, obviously, I’m not going to say who it is.) However, I think the story below demonstrates something very important about small businesses - namely that processes ...
Re-engineering Your Business Processes with Six Sigma
2008-04-01 07:00:00 Although the program has proven wildly successful in many different cases, other companies have tried to implement the Six Sigma system with results that can best be described as mixed. A large part of the “mixed” (and you can read that as “negative”!) results can be attributed to an improper implementation of the Six Sigma ...
By: Resources zone
Save Cost by Outsourcing Your Key Business Processes
2008-02-08 02:23:00 BPO or Business Process Outsourcing is now an acceptable business practice. Due to a globalized market, more and more companies are turning to this method. They select key business processes and allow others to make the product fulfillment thereto. It saves time, manpower handling, and operating cost. In this respect, AMS Fulfillment is the preferred 3rd party fulfillment services company. AMS offers warehousing, inventory management, and order fulfillment services. Tapping their services... [[ This is a content summary only. Visit my website for full links, other content, and more! ]]
Think "Business Processes" Not "Departments" - 5 Compelling Reasons
2008-01-02 06:25:00 1. Process Thinking follows the natural flow of the businessA business process is a collection of interrelated work tasks triggered by an event and geared towards providing results or outcomes valued by the "customer". The adoption of process thinking...
Communications Enabling Business Processes
2007-06-07 05:03:00 Alexander Graham Bell. Some of you might recall the name. He unleashed a revolution, making all of us take communications for granted. We cannot imagine a world without a telephone of some sorts - be it your desk phone, home phone, mobile phone, a soft phone on your laptop, or even Skype.We cannot imagine how business would have been conducted, or at what speed would it have been conducted, but for the phenomenal device known as the telephone that made its advent on this human inhabited space in 1876.For most of us, this profound 'enablement' of business by the communications technology has been both phenomenal and sufficient. But not any more. With innovations happening all round us in the field of communications, there is yet another phenomenon we all must now witness.Welcome Communications Enabled Business Processes (CEBP). Originally attributed to Gartner, and subsequently developed into meaningful Business solutions by AvayaThe human factor has been, and will continue to rema...
When Business Processes Fail: Credit Card (In)Security, Anyone? Everyone?
2007-05-25 14:49:00 I read with fascination and horror a recent posting by Bennett Hasleton, a freelance programmer based in Seattle who also happens to maintain the Web site and mailing lists for a group called.That organization advocates for freedom of speech for and against censorship of younger people (who, perhaps coincidentally, are typically too young to vote). ...
Thinking of Human Activities and Business Processes
2007-02-21 11:40:01 Now, I was speaking to our Product Architect yesterday. He was saying that we need business rules technology to solve the problems arising out of H-Commerce. Now, what in the world is H-Commerce? When we think and of business systems, I have noticed that we generally think in terms of computers, software systems, databases, business processes, warehouses, SOA, Information Management Systems, ERP and other countless other words. But, you canNot really ignore that there are people out there, and are very much a very big part of every equation. Now, H-Commerce is essentially the sum of the following. H2B - Human to Business Interactions H2C - Human to Customer Interactions H2H - Human to Human Interactions Read More at Business Decisions in a Digital Enterprise
Customer: A Victim of poor Business Processes
2007-01-04 09:32:01 I intend this to be a sequel to my previous article CRM (Re) Defined. Therein I had urged the CEOs around the world to think about the customer as a key to success.Now I turn your attention to some specific personal experiences, which I have translated into Business Problem statements that should hopefully become ?big rock? items for CEOs to mull over.These personal experiences are being repeated millions of times daily; to all the customers like me across the globe. The experiences below do not mean that A PARTICULAR issue exists with a particular Bank or a Telco or any other Service Provider.My guess is that these issues are common to all; across horizontals / verticals; whichever applies (softer issues across horizontals; specific process issues applicable in all similar verticals).I sincerely hope that Business Leaders do appreciate how are these issues affecting their customers and their brand image as a consequence. I also hope that the Business Leaders do something worthwhile...
Re-engineering Your Business Processes with Six Sigma
1969-12-31 19:00:00 Although the program has proven wildly successful in many different cases, other companies have tried to implement the Six Sigma system with results that can best be described as mixed. A large part of the “mixed” (and you can read that as “negative”!) results can be attributed to an improper implementation of the Six Sigma ... |
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