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Why Do Pilots Use Simulators? Consequence Free Mistakes
2012-02-08 15:04:00 Simulators save lives and money. That?s why. Simulating problems and situations before you have to deal with them in real life allows you to learn something in a risk-free environment ? risk-free to you personally and to those that may need to rely on your judgment and abilities. You might think that since you?re ...
Customer Disservice ? Where Greed Is All Good
2012-02-03 01:05:00 Sathya Sai Baba, no differently to many other teachers in many traditions, inveighed against greed, anger, selfishness, and so on. This he did through constant harping in his discourses and interviews. There lacked imaginative, challenging and effective ways to transform society, which he had long said he would revolutionize within his own lifetime. He is dead. But then mere preaching is dead which fails to galvanise and transform. When I taught for two years in Sathya Sai Baba's Whitefield college (via Bangalore, South India), there was an almost utter dependence on rote learning. Nonetheless, I have always deeply appreciated that Sai Baba ensured that I was able to innovate, and that he and a small number of his senior staff protected what I was doing from certain 'education' neanderthals in that college. Not that the unregenerate staff members failed to produce results acceptable in Indian terms, which were much the legacy of Lord Macauley, no matter how much Sai Baba, fro...
Gift Returns, Long Lines, and Great Customer Service
2011-12-26 17:38:00 Christmas Eve my son and I went to Walmart for some last minute stocking stuffers and the lines were long, and the attitudes of the customers were, for the most part, jolly. Today, however, is a different story. One guy walked in with an attitude, it was written all over his face and when he ...Gift Returns, Long Lines, and Great Customer Service is a post from: Small Business and Learning Institute | On-Demand Training and Support for Small Business Owners and Entrepreneurs | Learning Resources | Certification Programs
?Customer Service? is Essential for Real Estate Success
2011-12-07 21:40:00 Real Estate Professionals are in the Business of Serving – Not Selling If you are in the real estate business, even as an investor, take a moment to consider what you really do. Many come to the conclusion that they are selling real estate or real estate services such as providing property for tenants. Many ...This Article is Copyright © 2004-2011 BiggerPockets, Inc. All Rights Reserved. ‘Customer Service’ is Essential for Real Estate Success
Customer Service Startup Freshdesk Pumped With $1Mn Investment From Accel P
2011-12-02 06:59:00 Indian Saas (Software as a Service) based startup, Freshdesk recently got an investment of Rs. 5 Crore from California based Accel Partners.  Their investment in Freshdesk will help them improve their Business Development and Marketing. They also plan to expand their product team. Accel Partner’s Shekhar Kirani will join the BoD of Freshdesk. Freshdesk was set up in late 2010 by Girish Mathrubootham, a former VP at Zoho Corp. Freshdesk has customers in over 30 countries and covers 6 languages. They offer customer support software to SME’s. They make this available through a Cloud Based interface and are one of the freshest Saas companies around. Typically their services start from around Rs. 500 per agent per month, making them attractive to SME’s to set up customer support. Commenting on the investment, Girish Mathrubootham, CEO of Freshdesk said,“The future of customer support is on the Cloud, and a good portion of it will happen on the company’s Facebook ...
By: WATblog
SAY WORD! | FUCK YOU, AT&T
2011-10-26 18:46:00 I could have been nice. I really could have. I could have titled this post ?Gosh, I Really Do Dislike AT&T? or ?Gee, That AT&T Can Get Annoying?. No. Fuck AT&T. That sounds much more forceful. I?ve been too nice for too long, but all my anger has built up and it?s exploding tonight.
Royal Caribbean Delivers Customer Service WOW!
2011-09-08 20:42:00 Love stories like this – remember customer service and people doing all the could to help? Here is an amazing story that hopefully touches other people too! Adam Goldstein, President and CEO Royal Caribbean International Crisis Averted: The Royal Crew Comes Through to Help a Family on their Vacation Delivering the Wow! One of my ...Travel Lady Cruises, always providing you with TLC!Royal Caribbean Delivers Customer Service WOW!
By: Travel Lady Blog
6 Keys To Good Customer Service
2011-07-24 22:56:00 Keys To Good Customer Service In today post let’s talk a little about some simple yet effective key strategies that will help you provide good customer service for your business. Did you know that customer service is often an under-valued aspect of doing business? When in fact if you want your business to be successful, ... No related posts.
Indian Consumers Using Social Media For Customer Service
2011-06-06 07:48:00 Ovum, a research firm, has reported of the widespread use of social media for customer services by consumers. According to the report, in India, 40 percent consumers are getting customer support facilities through social networking channels while in the US and UK, only 12 percent customers use social media for a similar cause. Although the above stats give the impression that the Indian consumer is using social media more efficiently, this is not the truth. The reason behind such findings is the fact that Indian consumers are way behind the consumers from western countries when it comes to consumer satisfaction. Be it a product or a service, in most cases, it’s not up to the standard and the odds fall finally on the consumer’s court. There is a consumer forum to launch complains. But, in reality, the forum is nothing more than a dummy and on top of that, has reduced into a paper tiger to those businesses, who deprive consumers from their legitimate rights. The web has replaced ...
By: WATblog
Disgusting customer service
2011-01-20 04:40:00 I’m very proud of the fact that Filipino netizens were instrumental in getting the NTC to remove the provision for a broadband cap in a recent draft memorandum order — thanks in no small measure to the vigilance of Tonyo Cruz, Noemi Dado, Cocoy Dayao and others. We deserve a pat on the back… but ...
By: I.T. Talks!
Response from Avvo Regarding Criticism
2010-12-05 21:15:00 Today, I got a response from Avvo to yesterday’s post (and other posts) criticising them. Below is the comment to that post. Conrad from Avvo said, December 5, 2010 @ 10:26 am Charles ? not every lawyer appreciates the transparency that Avvo has brought to the legal industry, yet this is exactly what consumers want and ...
The Lost Art of Customer Service (spoiler warning: Groupon does it right)
2010-11-22 05:36:00 The lost art of customer service. It all seems so basic, but so many companies and retailers blow it.
The Annoyance of Internet Connections and Lack of Customer Service
2010-11-08 05:40:00 The Annoyance of Internet Connections and Lack of Customer Service Here I was surfing the web and all of a sudden poof. No Internet Connection. Like many people I have AT&T DSL...Hey I want some bandwidth and Customer Service that reacts locally!
Microsoft Webcast: Driving Customer Service Success in the Cloud with Micro
2010-10-28 22:20:00 Join Microsoft® for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge. See Microsoft Dynamics CRM Online in action (including integration to Microsoft Business Productivity Online Services), and understand how customers have used the solution to address areas such as collaboration between sales and support, account and contact management, case management and scheduling, delivering intelligence from the knowledge base, customer service workflow, real-time insight, and reporting and analytics.Request Free!
Can Engaging with My Customers on Twitter Really Bring Value?
2010-08-16 19:54:00 By: Anthony Vespucci The Cliffnotes answer is an emphatic Yes, but here?s a story on how: I recently purchased a home which met all criteria but had one drawback; a small garage and a desire for us to have one car in it. Solution: Purchase a large enough shed to hold anything that we would ...
Voxcom Customer Service
2010-06-25 06:02:00 I was talking to Valery, in Customer Service on March 12, 2010 at 2:42 PM. I agreed to renew my contract for three years providing there was an additional sensor in the Sun Room free of charge and check the operation of the garage sensor. An appointment was to be made by the said Valery. ...
A Case Study in Bad Customer Service
2010-01-26 03:56:00 In my opinion, the quality of a company's customer service is BY FAR the most important ingredient of the numerous factors that go into a company brand reputation. Unfortunately, there are too many companies--even of the large, successful variety--that just don't get it. I wrote previously about "The End of Customer Service" back in May, 2008. With people pinching pennies due to the great
Customer Service, Data Collector, Call Center Vacancies
2010-01-25 17:39:00 Marosa Pitaloka Consultant (MPC) is a professional Human Resources Management Consulting located in Sudirman. Currently, we need candidate to be placed at our client office, a telecommunication company. The positions available are: 1. Customer Service (CS) - Male/Female (Preferably Female). - Max age 27 years old. - Min D3 of any major. - Min 1 year experience in the same position. - ...
A Case Study in Bad Customer Service
2010-01-24 17:05:00 In my opinion, the quality of a company’s customer service is BY FAR the most important ingredient of the numerous factors that go into a company brand reputation. Unfortunately, there are too many companies–even of the large, successful variety–that just don’t get it. I wrote previously about “The End of Customer Service” back in May, 2008. ...
Surprise! Great Customer Service From The Secretary of State
2010-01-22 14:08:00 I shiver every four years when I have to get my driver's license renewed. Going to the Department of Motor Vehicle office is typically my definition of a customer service nightmare. This time, it promised to be worse- I had to take the written exam again after 34 years of having my license....
Surprise! Great Customer Service From The Secretary of State
2010-01-21 05:08:00 I shiver every four years when I have to get my driver's license renewed. Going to the Department of Motor Vehicle office is typically my definition of a customer service nightmare. This time, it promised to be worse- I had to take the written exam again after 34 years of having my license....
Maurya Experience and Customer Service
2009-09-16 04:01:00 Situation 1: At buffet B'fast, in an hotel; like other guests, I was promptly escorted to the table by a smiling and cheerful hostess . Once I was ensconced comfortably, a beeline of well-dressed, courteous waiters approach me one after the other to check if I would prefer a tea or coffee. Soon I realize, they just disappeared as fast they had arrived. I had either to go to the coffee station myself or politely remind a passerby waiter who then would promptly deliver my coffee with profuse apology. When this happened every day over a week, I kept wondering the possible reason for this occurrence.Situation 2: Guest 'assistance' was available at the touch of button on a room telephone. A woman responds promptly with ' Namaste ' listens to your request and immediately diverts my call to the concerned person or department. So far so good but what if the person on the side is not available or busy. I would get a dose of melodious music and be back to the same 'Namaste La...
By: goggly
Rider: CTA customer service lacking
2009-08-26 22:00:00 Mark Woodward wrote to "Going Public" with complaints about CTA customer service. His letter continues after the jump."Three years ago a white dress shirt of mine was ruined when a thick tar-like substance belched out of an a/c duct on a CTA bus and splattered all over me.I was not interested in contacting the CTA about it, figuring that it would be an exercise in futility. However, I alerted the driver so that he would stop others from sitting in the same spot.He convinced me to complete a form on the bus when he repeatedly assured me that the manager of the North Garage would definitely call me about it. Of course, I heard nothing. ......
What's Wrong with Customer Service
2009-08-23 14:44:00 You know good customer service when you see it, but it seems to be disappearing. Some say poor service is a measure of greed or profit-taking — and decisions to not staff at needed levels. Others blame poor representative training. Can customers play a role in changing the tide? Do you let you
Customer service is not dead!
2009-08-18 07:05:00 Are you wondering how to survive in this crazy economic climate? Â Well- for starters- you need great customer service. Â I'm not talking about a smile- you better go that extra mile- or I won't spend my dollars with you- and I know I'm not alone....
JOB VACANCY PT. TECHKING ENTERPRISES INDONESIA
2009-07-25 03:36:00 JOB VACANCY PT. TECHKING ENTERPRISES INDONESIA A distribution company of Toshiba Notebook PC in Indonesia HQ is stationed in Jakarta and aim for new recruits who are dynamic, active, result-oriented with excellent analytical thinking, well organized, honest having good interpersonal and communication skills, able to work under pressure and a good team player to be a part ...
Customer Service By Johnny The Bagger & TaxiTerry
2009-06-30 19:47:00 Once in great while you learn how a simple act of service can bypass the brain and go straight to the heart. Did you ever think that a bagger with a 'thought for the day' or a cab driver with a 'database' could help build customer loyalty! Watch these videos and you will come to understand how a simple idea can have far-reaching ramifications.
CAREER OPPORTUNITY ASURANSI RAKSA
2009-06-24 08:16:00 CAREER OPPORTUNITY ASURANSI RAKSA Management Trainee (MT) Male / female S1 Freshly graduated from reputable university with min GPA 3.00 Age not more than 25 years Excellent analytical, communication and interpersonal skill Computer literate (MS Office) Excellent English language skill (proficiency in Mandarin will be an advantage) Willing to be located outside Jakarta / branch office Accounting / Finance Staff (AC) Male / female S1 Freshly graduated ...
Customer Service Officer (Part Time)
2009-06-22 07:42:00 Founded in 1998, our company is ISO 9001: 27001 certified. We are leaders in providing Tech-support and BPO solutions to Fortune 500 companies. We are looking for Customer Service Officer (Part time only).Need to handle inbound calls from customers and to resolve their queries.Looking for people with 0-12 months of customer handling experience. Good Verbal communication in English and other 2 foreign languages are mandatory. Flexible to work in shifts. Education:UG - Any Graduate - Any Specialization,Graduation Not RequiredPG - Any PG Course - Any Specialization,Post Graduation Not RequiredThe candidates who are willing to work as part time customer service officer can mail resume with full bio data.
CAREER OPPORTUNITIES PT. AKR Corporindo Tbk
2009-06-16 03:56:00 CAREER OPPORTUNITIES PT. AKR Corporindo Tbk is Indonesia?s leading distributor of energy to Industrial customers, a well known name in trading and distribution of basic chemicals, building on the extensive logistics network covering major ports in Indonesia. AKR is one of the largest producers in the World of Sorbitol and starch sweeteners. In recent years, AKR ...
URGENTLY REQUIRED - Sales Manager etc.
2009-06-15 03:52:00 URGENTLY REQUIRED One of the leading company of telecommunication is looking for qualified candidates to fill in the following position: Sales Manager (SM) S1 degree, age max 35 years old At least 6 years experience in managerial, sales retail and distribution Located Jabodetabek, West Java, Central of Java, East of Java, North and South Sumatera Sales Executive (SE) S1 degree, age max ...
Plentyoffish.com Login Issue - Poor Customer Service?
2009-06-09 00:39:00 (Firefox displays that Plentyoffish.com server is down)You've more than likely heard the story of successful internet entrepreneur Markus Frind. He's the brains behind a completely free dating site, Plentyoffish.com (down as of 5PM EST 6/8/09). The website operates as Markus' one man project, although he has admitted to hiring a staff of 6 or so to help out in a small office. He's made as much as 10 million dollars per year with his free dating site, just by running Google Adsense ads, banners and various affiliate ads such as an ad for "Double Your Dating", a $40 downloadable book. And the most surprising aspect of them all (or envy-inspiring) is he claims to work just a few hours a day, 10 hours a week and earns millions of dollars.Markus find programmed and created Plenty of Fish all on his own, which in and of itself is amazing. Not that the site is beautiful, but it certainly became useful and profitable for what it is. Recently, Markus noted on his May 1, 2009 blog t...
JOB VACANCY CAPITAL 100
2009-06-02 03:45:00 JOB VACANCY CAPITAL 100 We are looking for some professionals to support our Indonesian Office. Position are offered in: Head of Sales (HS) Sales (SL) Finance (FN) Customer Service (CS) Reception (RC) Requirements: Female Degree in economy or Investment Broker (1), Diploma in Economy (2), Degree in Finance / Accounting (3), Diploma (4&5) Minimum 2 years of work experience in the same position, preferably in finance related ...
JOB VACANCY VENUS GALLERY
2009-05-26 03:56:00 JOB VACANCY VENUS GALLERY Our new Gallery located in Panglima Polim, South Jakarta would like to invite highly qualified and motivated professionals for the following positions: Gallery Manager Male or female, max 40 years old Min 3 years experience in managing high-End Interior Gallery or Showroom Very wide knowledge in interior and architectural Strong self confidence and service oriented Attractive appearance ...
Customer Service
2009-05-01 01:53:00 I just had a most rewarding experience with a company that I have to share with someone. The company in question was Country Home Products, Inc., and the issue I had was with a DR Field and Brush Mower that had been purchased by someone else and shipped to one of my clients out in the middle of the
Finally, Good Customer Service!
2009-05-01 01:53:00 I just had a most rewarding experience with a company that I have to share with someone. The company in question was Country Home Products, Inc., and the issue I had was with a DR Field and Brush Mower that had been purchased by someone else and shipped to one of my clients out in the middle of the
Book Your Own Cruise Online Here, Plus Get 110% Customer Service
2009-04-23 19:54:00 If you want to book your own cruise on-line and compare all of the savings you can have in one place vs. going from one cruise line web site to another, then enjoy the Cruises, Inc. ‘Cruise Finder’. This is a state of the art online booking engine designed and built just for our clients that ...Travel Lady Cruises, always providing you with TLC!
By: Travel Lady Blog
URGENTLY REQUIRED - English Tutor etc.
2009-04-20 05:16:00 URGENTLY REQUIREDExpanding language school is looking for: English Tutor Customer Services Requirements: Female, 27-35 years old Able to work ASAP Confidence, Enthusiastic, good spoken English, experience in teaching minimum 1 year or living abroad (1) Previous experience in sales, dealing with customers, sales promotional work or related occupations would be an advantage, clients all in house and no out side appointment ...
Lowongan Kerja Marketing, Customer Care
2009-03-14 01:24:00 JOB VACANCY We are established Freight Forwarding is urgently looking for young and dynamic professional for position: Marketing Male / Female with maximum 35 years old Experience 2 years in Marketing field Graduated from reputable university (min. D III Degree) Able to converse in English Having good network, dynamic, hard working & self motivated Able to operate Windows ...
Great customer service in 140 characters or less
2009-02-17 12:39:00 I was working at home yesterday. Actually, I was trying to work at home when suddenly my Internet connection dropped. I made a phone call and waited a few minutes but it wasn’t coming back. Me without an Internet connection is sort of like a baseball player stepping into the batters box without a bat — pretty much useless. Frustrated at my luck I grabbed my BlackBerry and do what I always do in times like these: I wrote about it on Twitter. Then something amazing happened. Just a few minutes later, before I even got a live person on the phone calling into Comcast, I got a reply on Twitter from a Comcast customer service rep. He stayed in touch throughout the mornng and confirmed when service had been restored. Of course by this time I had already moved on to the coffee place around the corner but I really appreciated the attention. To me, this was a particularly easy way to use social media effectively for business… And proof of why most businesses should really have ...
By: Zero-G Creative
On Customer Service & Computer Repair
2009-01-08 00:12:00 In the past few days, I really grew to appreciate the value of good customer service. I had to run a lot of little errands, buying necessities for my apartment, a DVD or two for my entertainment, oil for my car, books for my education and gifts for nieces and nephews celebrating their birthdays. I was ...
By: GayPatriot
Job Vacancy PT. MITRACOMM EKASARANA
2008-10-28 02:21:00 MITRACOMM EKASARANA We are looking for candidates to be located in Jakarta, Medan and Surabaya for the following positions: HELP DESK HI-END TELKOMSEL PRODUCT - (HD) CONTACT CENTER AGENT - - (CCA) TEAM LEADER CONTACT CENTER - (TL) Requirements: Age maximum 28 years old Minimum D3, with GPA min. 2.75 ...
Join With Us PT. ATLANTIC CONTAINER LINE
2008-10-23 09:32:00 JOINT WITH US A very established and fast growing international freight forwarding Company is seeking for more staffs to expand the business and join With our successful staffs: TO BE PLACE IN JAKARTA OFFICE: IMPORT CUSTOMER SERVICE EXECUTIVE - (2 person) ACCOUNTING STAFF - - (2 person) MARKETING EXECUTIVE - - (2 person) EXPORT CUSTOMER SERVICE EXECUTIVE - (2 person) DOCUMENT STAFF - - - (2 person) TO BE PLACE IN ...
JOB VACANCY PT. VOITH PAPER ROLLS INDONESIA
2008-10-23 09:28:00 JOB VACANCY Voith sets the standard worldwide in the paper, energy mobility And service markets. Reliability, innovation and solidity have been The basis of success for over 140 years. With 30.00 employees At over 200 locations we continue to grow dynamically. For this, we are looking for individuals who are inspired by this challenge ? Voith Engineering reliability ? ...
My Customer Service Experience
2008-10-12 11:17:00 From the page: "My experiences with a particular well known computer company and the customer service I received. My Story: It was a crisp day in March, as I walked into my office that morning. I was very excited because we were receiving a new HP desktop replacement laptop for our project manager. "Read More...
Customer Service and Training for Attitude
2008-09-22 14:18:00 McCormick Electrical in North Liberty, IN has tons of referrals and repeat business. They are known for their tremendous customer service and positive attitudes. A few months ago I went out, studied them, and produced a 6 minute video of them in action. I often use the video as part of the “Spirit of Customer ...
Job Vacancy CUSTOMER SERVICE & CASHIER
2008-09-12 09:05:00 IMMEDIATE VACANCIES CUSTOMER SERVICE & CASHIER Female, maximum 25 years old Minimum D3 any majors 1 years experience in similar position Computer literate Fluent in English Excellent outfit and customer service oriented. Please send your resume photograph (size 4×6) to:
New Web Page ? Client Testimonials
2008-08-07 15:36:00 Check out my new web page ? Client Testimonials. For obvious reasons, this will give prospective clients and readers a more objective sense of what I’m about and how I conduct myself as a professional. In short, I emphasize customer service as much as my legal skills. Of course, I have to qualify these testimonials with the ... |
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