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MEMBANGUN CRM :: Customer Relationship Management
2008-06-09 13:16:00 ?Pelanggan adalah raja? sudah seharusnya tidak hanya diucapkan, terutama bagi Anda yang berniat mewujudkan sistem Customer Relationship Management (CRM). TIDAK SEMUA pelaku bisnis yang menawarkan suatu produk menyadari pentingnya pelayanan terhadap customer, hal ini dapat timbul karena berbagai alasan. Antara lain bisa jadi disebabkan karena kurang menyadari aspek kepuasan customer, ataupun karena dirasakan produk yang ...
By: warna warni
Happy Customer
2008-06-09 02:00:00 SHARETHIS.addEntry({ title: "Happy Customer", url: "http://www.brainstuck.com/2008-/06/09/happy-customer/" });
Part II: Customer Focused Management
2008-06-08 14:57:00 Part I of this article can be found here. Portfolio Analysis: When you look around, you will find that successful firms exhibit a frame of mind that is service oriented and focused on the customer. Jubilee Holdings coming to terms with the realization that their company needs to develop an effective marketing strategy is the first step ...
Gaddi.com offers a one stop place for all car buying needs of a customer
2008-06-08 05:03:00 Pahwa Knowledge Based Services (PKBS) has launched an auto portal Gaadi.com. Gaadi.com is a new car portal that will help users buy or sell cars, research for a car, find out insurance options and maintain current cars online. Users can access information relating to research on all Indian Cars - Technical Specifications, Features, Prices, Comparisons, Reviews, ...
The Missing Ingredient: Customer Service
2008-06-06 08:40:00 Monika dropped in today and surprised me with a post . Customer service is indeed teh oxymoron of this century. I know what kind of week she has had and this article is spot on. How do you resond to your customers needs? Monika toned up this post a a bit and you will love it. Agree or disagree, she brings some relevant points t16 Zoom(s)
Plan for Collecting Customer Data through Staff
2008-06-05 13:46:00 Collecting customer data through staffs is one of the most important CRM practices. There should be proper planning for maximum effectiveness of this process. Here are some tips which help in planning for collecting customer data through staff.The first requirement is a good organizational framework with proper hierarchy. There should be local groups, sales teams, reporting managers, etc. A questionnaire of basic and company needed data from customers. Like name, address, contacting info, age group, territory, etc. There should a proper data gathering or reporting system, it can be spreadsheets, reporting forms, CRM systems, inbuilt software etc. Discussions, forums and meetings. To sharing of data and ideas, to analyzing the quantity, quality and worthiness of gathered data, to finding new data gathering possibilities, etc. A properly managed and organized database accessible to employees, because your staff is not mere data collectors they have to exploit data in right way to max...
Christmas One of a Kind Customer Shopping Bag Design Contest
2008-06-04 18:40:00 Janice from One of a Kind emailed me about this contest which looks like a fun. Good Luck Attention One of a Kind Customers: We want your design on our reusable shopping bag! We would like to invite all of our One of a Kind customers to enter the Christmas One of a Kind Customer Shopping Bag ...
By: I want - I got
The Gap will never get my valuable customer data again.
2008-06-04 17:00:00 I’m pissed off with the Gap right now. If you shop there regularly, you know that sometimes you will get a survey request and in return you receive 20% off regular priced merchandise. I’ve been told by Gap employees that this feedback is very important to the stores and that my information ...
By: I want - I got
SmarterTrack Customer Service Software Integrated into Parallels APS
2008-06-04 06:20:00 PHOENIX–(BUSINESS WIRE)–SmarterTools, Inc.?a leading developer of Web-based, enterprise-class applications for businesses and hosting environments?is proud to announce the integration of its SmarterTrack Customer Service Software into the Application Packaging Standard (APS) Catalog being enabled by Parallels. The APS Catalog is a repository for a broad range of applications that will help Parallels Hosting Provider customers ...
Promotional Products Improve Customer Loyalty
2008-06-03 09:04:00 Promotional products promise your business a long term sustainability by enhancing customer loyalty to your brand. In today’s time, you must have realised the fact that it is more profitable to have repeat business from your old and existing customers than acquiring new customers.  Promotional products such as good quality pens, coffee mugs, keyrings, computer accessories, desktop gifts, clothing and caps, bags, folders, calculators and many more provide you with an opportunity to say ‘thanks’ to your customers. Gifting them umbrellas in rainy season, or eco - friendly clothing or even a small keyring shows that you really care for them and value their association with your company.  Some big organisations even customise their promotional gifts to suit the taste of their various segments of customers. They do not mind spending extra money for that. This is indeed, a special way to show the importance of customers to the business. They feel obligated and can ...
North Star Lodge/Inn/Resort - Vermont's Worst Customer Service
2008-06-03 03:16:00 I write about positive Vermont Vibes. But, if you cross me, I mean really cross me, I will share the experience to help Vermont Vibers stay away from those same negative vibes.The North Star Lodge or Inn or Resort (seems to have a few names) triple crossed me. Badly. At the Essex Craft & Fine Art Show last month I entered a weekend getaway contest. I got a call a few weeks ago saying I "won." Of course in order to redeem my weekend getaway, dinner for two, and $1000 online shopping spree, I had to be over 25, be living with a significant other, and make a certain income. I also had to agree to drive to Killington, Vermont to have a tour of the North Star Lodge/Resort/Inn. I understood at the time it was a timeshare marketing gimic, but thought the hotel stay would come in handy for my travels, could use the $1000 for the numerous things I still need for my house, and best of all, I could use the trip to write a Killington area Vermont Vibes blog post. Mitch and I embarked on ...
By: VermontVibes
Customer service company to bring work-at-home jobs to Louisville - Bizjour
2008-06-03 00:00:00 Customer service company to bring work-at-home jobs to LouisvilleBizjournals.com, -;NC -May 30, 2008The company employs about 7500 work-at-home customer service representatives across the United States, Dolin said. People interested in applying for jobs … More: continued here If you like this blog/post, you can support it with a $3.00 contribution.
WebhostSHIFT Tackles Customer Churn with Revolutionary New Value-Add Vouche
2008-05-29 20:33:00 WebhostSHIFT today launched its first-of-a-kind, value added voucher service for Web hosts looking to reduce costs associated with customer churn and tap into a targeted stream of prospective customers looking for a new hosting provider.
Network Solutions? Customer Service Demonstrates that the Third? and Fourth
2008-05-28 23:30:00 Customer Service Team Named Finalist for Fourth Year in The American Business AwardsSM
Seniors and Technology: New York Times Features Ecumen Customer
2008-05-28 17:16:00 The Sunday New York Times featured Ecumen customer Helen Trost in an interesting article on technology enhancing independence, seniors being able to stay in their own home and involving family members across long distances. You can read more about technology Ecumen is using to enhance customers’ independence here.
By: Changing Aging
The latest rostrvm predictive dialler builds customer relationships
2008-05-28 15:39:00 Woking (UK), May 2008 – The latest release of rostrvm OutBound, the predictive dialler from Rostrvm Solutions, extends the relationship building features available to call centre agents and campaign managers.High performance has always been central to...
Circumstantial Profit: Playing Superhero to the Customer in Distress
2008-05-28 03:18:00 By solving a problem in addition to the sale of a product, the storeowner has an opportunity to create a truly profitable solution.
Finance worker arrested for using computer to defraud customer out of point
2008-05-27 00:00:00 {mosgoogle right}NAGOYA -- A woman was arrested Tuesday for illegally operating a computer at a financial institution where she worked to defraud a customer out of his accumulated points, police said.Mika Nakamura, 41, a former temporary worker at Toyota Finance Corp., stands accused of violating the Unauthorized Computer Access Law and fraud. She admitted to the allegations, police said.She is suspected of defrauding other customers, mostly those who asked that their co ...
Can Emails Improve Your Customer Service And Relationships?
2008-05-24 14:21:00 Good email service becomes more important when the economy takes a dip. Many businesses lament the fact that people tighten their belts and buy less when the economy contracts. Yes, that's true. But they still buy. The real difference is that they probably buy less and from a more select group of suppliers. In times like this, you need to set yourself apart from the pack - why not do it by way of
Customer Service Representative (Periodic Openings) - Epps Aviaion - Atlant
2008-05-23 13:53:00 Customer Service Representative
By: JetEmployment
Good Customer Service Will ALWAYS Save (And Make) You Money Both As A Selle
2008-05-23 10:01:00 I’ve had good customer service, and I’ve had bad customer service. I find that when I have bad customer service, I don’t usually get upset right away; I’ll usually give them the benefit of the doubt that maybe they’re having a bad day or whatnot. They’re people also and everyone is entitled ...
Does Advertisement Help To Build Customer Trust
2008-05-23 05:10:00 Here is something to think about that goes beyond a bottom line results mentality. Does advertisement help to build customer trust? It can because you are getting your name out there and keeping it front of your prospects and customers. Today with the help of the internet this is all part of relationship building. No matter ...
By: Make Money
Attenda manages MNPA’s new Customer Self- Service Web Portal
2008-05-22 23:25:00 Aimed at delivering more self-service options to their membership to improve customer care and reduce the administration burden internally
AT&T waives one iPhone per customer limit. (Web Hosting by Inftek Hosting)
2008-05-22 18:11:00 AT&T waives one iPhone per customer limit. After limiting iPhone sales to one per customer at the company’s retail stores, AT&T is now going back to its three iPhones per customer policy. After it found that it had enough iPhones to resume normal sales, the exclusive iPhone carrier in the ...
Taipei Metro Receives an "A" In Customer Satisfaction; Other Worl
2008-05-22 18:06:00 Wired NewsTaipei Metro Receives an "A" In Customer Satisfaction; Other World ...Wired News - 1 hour agoIn 2007, the system only had 36 delays of more than five minutes, a very impressive statistic that makes this subway one of the most reliable in the world. ...
First Direct Closes Doors To Non-Customer Mortgages Posted By : Mark Skinne
2008-05-22 09:00:00 HSBC subsidiary First Direct has withdrawn the offer of mortgages to non-customers, further fuelling the crisis in the lending industry. Recently the bank has been receiving a deluge of applications and simply does not have the staff and resources to efficiently process the information.
Lowongan Secretary, Customer Care, Customer Service, Sales Executive, Senio
2008-05-22 08:25:00 Lowongan Secretary, Customer Care, Customer Service, Sales Executive, Senior Finance/Accounting & Training InstructorKami adalah Industrial Sealing Solution Specialist, terutama pada industri Oil & Gas dan Chemical Processing Industry di seluruh Indonesia. Lokasi kantor: Lebak Bulus. Membutuhkan segera:Syarat umum untuk A, B, C: 1. Wanita, jujur dan dapat diandalkan 2. Usia max. 30 tahun 3. Menguasai Bahasa Inggris aktif/pasifSyarat umum untuk D, E, F: 1. Pria/Wanita, jujur dan dapat diandalkan 2. Usia max. 35 tahun 3. Menguasai Bahasa Inggris aktif/pasif 1. Secretary 1. Pendidikan min. D3 Sekretaris 2. Pengalaman Kerja min. 3 tahun diposisi yang sama 3. Menguasai email/internet & komputer khususnya LINUX 4. Menguasai Bahasa Inggris aktif 2. Customer Care 1. Pendidikan min. D3 semua jurusan 2. Pengalaman Kerja min. 3 tahun dibidang Industrial Sales/Marketing 3. Mempunyai SIM A 3. Customer Service ...
Customer Preference Key When Planning E-Mail Campaigns
2008-05-21 17:49:00 We're big believers in letting the consumer or business dictate which channel and how often they prefer to receive communications. By paying attention to these factors, direct marketers can make the most out of each DM campaign. This is becoming increasingly important when it comes to e-marketing.According to DM News today, Habeus, Inc., has just conducted some research that concurs with our thoughts. The study looked at how e-mail and online interaction with businesses overall is being adopted by consumers. A few key points that came out of the study were that, overall, more consumers prefer to receive e-mail messages from direct marketers -- in fact, it is the channel of choice most of the time.Here's a snippet from the article: “'E-mail is still vital, and it will continue to be,' said Des Cahill, CEO of Habeas Inc., of the fact that 67% of respondents prefer e-mail as a communications channel compared with other online vehicles and 65% believe this will continue in th...
Customer Service or Customer No Service
2008-05-20 23:28:00 Online customer surveys are used for various reasons, to include your evaluation of general site experience and evaluation of online customer service. Let's call them "online...
Refurbished iPhone Reveals Customer Data
2008-05-20 20:19:00 Here's an interesting excerpt, from Jonathan Zdziarski's site (a.k.a. "NerveGas"), about getting your personal data hacked when you sell your iPhone..."As part of my work on a forensics toolkit for the iPhone, I decided to test whether user data could survive a full restore in iTunes. There have been rumors floating around that the entire NAND is flashed to 0xFF when the device is restored, but this is untrue - this only occurs in a different part of the iPhone (the NOR), but not the NAND. To confirm this theory, I first deleted any backups of my device and then forced the iPhone into recovery mode. From there, I performed a full firmware restore of my iPhone, ensuring that no backups or syncing were performed. I then performed a basic recovery of the raw disk using the forensic toolkit I put together, and analyzed it. What I discovered was that deleted mail, contacts, and pretty much all of my other personal information was still residing in unallocated space on the device. My pe...
Chad Vader Training Video "Customer Service"
2008-05-20 17:30:00 Nice to see a new Chad Vader video again. I was starting to think that their was not going to be any more. A good lesson to be learned from this one. Don't hang out at the beets to long. ;)Tags: chad vader, star wars, youtube, video, video of the day, videorambler© The Video Rambler. Permission is granted to use this feed for personal use only. You are not allowed to scrap or republish this content on another website without the owners permission.
Report: Customer service, RRoD, pirates kill Xbox 360 in India
2008-05-20 08:27:00 Microsoft is now winding up operations in several cities in India, as trouble seems to be brewing over the performance of its Xbox 360 console, according to a report from CNBC-TV18. The report, which cited anonymous sources, concludes that Microsoft has withdrawn from several Tier-I cities due to lackluster sales. Its Entertainment and Devices Division has also reportedly withdrawn the marketing budget for the current fiscal. The Xbox 360, which launched in India in September of 2006, has been facing dismal sales already due to sloppy customer support, high hardware failure, and pirated games, the report said. Games are easily available in the grey market for Rs 100, while official titles cost upwards of Rs 2,500. Microsoft has already repeatedly refused to share its India sales numbers. "The Microsoft Entertainment Devices Division is very much on track with its targeted business plans," a Microsoft India spokesperson told CNBC. This comes as Microsoft's gami...
Vacancy Customer Service for Freight Forwarding
2008-05-19 19:17:00 PT. Trans Utama Indokarya, a freight forwarding company based on South Jakarta now offering you position as “CUSTOMER SERVICE” with requirements as follow: * Female, under 30 years old * Posses of bachelor’s degree from any social / economic major. * Have knowledge of forwarding/logistic s business. * Able to communicate in English,at least pasive Please send your application letter, ...
SBI finally accepts me as a customer
2008-05-19 19:12:00 Country’s leading Bank, State Bank of India (SBI), has finally accepted me as its customer.My first contact with SBI dates back to year 2001, when I approached NR Colony Branch (Bangalore South) of SBI with my uncle (who had an account there) and we met the branch manager with a request to open an account. I had just joined an engineering college then and was new to Bangalore. The branch manager refused outright to open an account in my name. His reason for rejection was this-“Students don’t keep any money in their account-it is not economical for us to operate such accounts. We already have hundreds of such dead accounts. Sorry we don’t want another one”. Despite my assurance that I would maintain the required minimum balance he was not willing to listen and we had to leave. May be he was right in his views, but what he forgot was that students of today will be professionals tomorrow and some of them would even reach the status of HNI (High net worth Individuals). Allowin...
Customer Care In 2020 !!
2008-05-18 18:28:00 *Operator : "Thank you for calling Pizza Galaxy Kholi . May I have your..." Customer: "Hello, can I order.." Operator : "Can I have your multi purpose card number first, Sir?" Customer: "It's eh..., hold........ ..on..... .889861356102049 998-45-54610" Operator : "OK... you're... Mr Singh and you're calling from 43rd Floor, Akask View Apt, Cantt Road, ........ Your home number is 4094! 2366, your office 76452302 and your mobile is 0142662566. Which number are you calling from now Sir?" Customer: "Home! How did you get all my phone numbers? Operator : "We are connected to the system Sir" Customer: "May I order your Seafood Pizza..." Operator : "That's not a good idea Sir" Customer: "How come?" Operator : "According to your medical records, you have high blood pressure and even higher cholesterol level Sir" Customer: "What?... What do you recommend then?" Operator : "Try our Low Fat Hokkien Mee Pizza. You'll like it" Customer: "How ...
AT&T Lifts One-Per-Customer Limit On iPhones
2008-05-17 19:45:00 AT&T has lifted the one-per-cutomer limit for iPhone sales that they imposed last week, in favor of their previous limit of 3-per-customer. It is now known that the restriction was imposed due to a shortage of stock of the device, and now that more has been arranged, they have lifted the restriction. Their restriction to debit or credit purchases enacted during the previous shortage is not being lifted, however.
New Forum for Customer Help and Support
2008-05-17 00:44:00 Have a question about Bravisa? Need to report a problem? Want to share an idea? By far the best way to handle any of these is in a forum open to the entire community. That way all of us, shoppers, sellers, suppliers, partners and Bravisa employees can learn from each other ...
Lowongan Customer Services di Bank UOB
2008-05-17 00:40:00 PT Bank UOB Indonesia is the first Singapore-Indonesia joint venture bank incorporated in Indonesia. It commenced operations on 16 March 1990 with a capital of IDR 50 billion. As at December 2007, the Bank’s total assets has grown to IDR 7.7 trillion. UOB Indonesia is 99% owned by United Overseas Bank Group (UOB), one of the largest banking groups in Singapore. The Group has 524 offices in 18
Charter to do Ad Targeting to Customer Base
2008-05-16 22:22:00 Well now it looks like Charter Comm is going to start doing targeted ads based on customer searches. Earth shaking? No. Google already does this. And I fully expect Google to pursue this at the wireless end as well. But the think is we are getting to the point that we are not far from ...
By: Third Pipe
Customer care service
2008-05-16 18:00:00 I have two friends in the Philippines that I feel out of touch. When it comes to customer service, they are very hard to deal with. They loved to scold waitress, waiter, saleslady or salesman, and alike. I told them to slow down because they are human too and need respect. I told them to understand these people because if they complain to the manager, they might be fired. You know it is very hard to find a job nowadays. I respect these people who are workinf a decent job which I have before.If you are in the same situation like them how would you react? Share your ideas here:
One iPhone per customer rule lifted: Three iPhones for you at AT&T
2008-05-16 11:55:00 AT&T has lifted the ban on purchasing more than one iPhone at a time, although they are requiring you to use a credit card when paying in the “West Region,” wherever that is. read it here crunchgear.com
By: iPhonetunes
Apple iPhone sales restricted: AT&T say one per customer
2008-05-16 10:36:00 Remember the good old days when you could purchase as many Apple iPhone handsets as you liked, well you are no longer able to do this as AT&T are now restricting sales to one handset per customer, and customers who wish to purchase one are only allowed to do so by using a credit card. ...
By: Product Reviews
AT&T dismisses one iPhone per customer rule
2008-05-16 10:16:00 iPhoneWorld.ca . .AT&T is really indecisive these days. Firstly they can?t decide whether they want to offer free Wi-Fi to iPhone customers, and now they’ve dismissed the restriction of one-iPhone per customer, which they have set few days ago. They now have usual 3 iPhones per customer, since according to them, there are enough ...
By: iPhone World
Comcast?s fix for tired infrastructure and lousy customer service? Buy Plax
2008-05-15 22:33:00 If you’re foolish enought to be holding Comcast stock, get ready to take a hit. If you’re a Comcast broadband customer, they have a message for you: They’ve already invested enough in taking care of you and are moving on to bigger and better things. Since many Comcast customers have no alternative, we send our ...
By: Third Pipe
AT&T limits iPhones to one per customer [U]
2008-05-15 20:47:00 AT&T has sent a message to its retail staff curbing sales of iPhones to one per person, according to an alleged e-mail leak obtained by AppleInsider. The brief note, elaborating on an earlier note obtained by BGR, cuts the official limit from three to one. No exceptions are made in most for business users or ...
Joe Fresh Style Customer Appreciation Sale
2008-05-15 20:31:00 Joe Fresh Style Customer Appreciation Sale Find a store location.
By: I want - I got
Customer Service is Now Customer Care
2008-05-15 16:28:00 by Richard Saporito As I waited for an answer to my VCR inquiry from a stereo company, the recording stated a “customer care” representative would be available shortly. At that moment, I realized it’s finally catching on everywhere. With aging baby boomers, world events, and additional pressures in today’s society, it is “customer care” that has evolved in our economy. We have moved from a manufacturing economy to a service economy and are currently leaning towards a “servicecare” economy. As we live in a high tech high button touch environment, many personal contacts have decreased, which makes customer interaction more important than ever to corporate imagery. For example, if you call for computer tech support, the representative often makes it a point to address you by your first name. If it’s the bank credit card company, they may ask, “How are you doing today?” This makes the customer feel less like a number and more like a human being. Successful restaura...
AT&T allows one iPhone per customer
2008-05-15 15:14:00 iPhoneWorld.ca . .AT&T has sent an interesting e-mail to their employees saying that from now on only one iPhone per customer could be sold in their retail stores. May 14, 2008 Urgent Breaking News Please log in to My CSP before selecting any of the article links in this e-mail. Retail News/Sales Ops/Training New iPhone Purchase Limit Effective ...
By: iPhone World
AT&T limits iPhone purchases to one per customer
2008-05-15 12:16:00 A “breaking news” bulletin was just sent out to all AT&T Retail employees today stating that they have started limiting iPhone purchases to one per customer. The email isn’t exciting, but the inventory is definitely starting to dry up. Full email (which isn’t that interesting) is after the jump. read it here boygeniusreport.com
By: iPhonetunes
Customer loyality will become a challenge for retailers
2008-05-15 12:15:00 The market place is facing a period of change due to the current credit crunch. The future holds a challenge for retailers to retain consumer loyalty that has been built over the last decade.
By: FWi - All News
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