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Customer

Nine Tips To Ensure Better Client & Customer Service
2012-05-23 16:12:00
In my role as Client Services Manager for Dyn’s Europe, Middle East and Africa (EMEA) office, it is my responsibility to mold the direction of the EMEA Client Services team on a day-to-day basis. Client Services is an intricate part of any business and regardless of your product, they act as an ambassador to your customers. When I started here back in March, I joined a company with a hugely successful and comprehensive Client Services strategy. My aim has been to adapt the established strategies and import them across the pond. But, even more importantly, I’ve tried to personalize them in my own words. What follows is my adaptation of long established Dyn strategies, aimed at ensuring the highest possible standards, building lasting relationships and developing a team that strives to exceed expectation through small and achievable goals. 1) No seriously, the customer is always right. You’ve heard this before, but what on Earth does it really mean? For me, it is essential that ...
Freshdesk Starts A Future Fund To Help Aspiring Startups With Customer Supp
2012-05-21 14:30:00
We can imagine what pain it might take an early stage startup to manage their newfound customers. If your idea has picked up with your consumers and the buzz has begun then the you will be in a really confusing place. We are assuming that startup guys don’t really have their customer support in place due to more time spent in developing and marketing their product. This can be a serious problem when customers start emailing you about support, complaints and queries. A little mistake or negligence can be a bad PR disaster for a hot startup due to the fact that they are obsessively tracked by many watchers these days. Freshdesk, the online customer service startup have decided to help all such early startups by setting up a fund especially for them. This fund has been labelled as the Freshdesk Future Fund and Freshdesk seeks to help out the startups by giving out their customer support platform to them for a year for free. According to the Freshdesk’s website, this means a suppo...
By: WATblog
Lena replied to Cosetta Marie's discussion FIRST CUSTOMER NIGHTMARE-BE
2012-05-19 06:42:00
Lena replied to Cosetta Marie's discussion FIRST CUSTOMER NIGHTMARE-BEWARE OF FRAUD
Social Media Becomes The New Preferred Channel Of Customer Service In India
2012-05-04 14:07:00
When was the last time when you were not satisfied by the product or services of a brand and lodged your dissatisfaction through one of the social media channels.  If yes then you are part of those 54%, who have used these channels at least once in the past year.   The survey conducted by American Express global customer service Barometer was completed through ten countries including India. The survey reports that while 54% Indians used social media channels to get a customer service response, global average is as low as 20%. According to the survey, companies’ track record for resolving issues through social media has been good so far. While more than a third of consumers (37%) feel they always have their issues resolved, another 14% say they rarely or never get an answer. The survey moves on to point out that against a percentage count of 48, roughly 64% Indians lose their tempers through the process of customer service. According to the survey, 87% people are willing to s...
By: WATblog
Customer Service from UK Travel Companies
2012-05-01 18:12:00
This edition of the Travel in Europe Podcast asks if the customer service from travel companies could be improved based on two recent incidents. Dodgy Email Claiming to be from Booking.com – this malicious email has been doing the rounds for a couple of months, should Booking.com be alerting people? Lost Train Tickets on East ...Customer Service from UK Travel Companies What to Do Europe from the Europe a la Carte Travel Blog. Copyrighted content published on Europe a la Carte.
WebAsyst Customer Center Updated
2012-04-28 09:14:00
As you probably noticed, the visual appearance of several sections of the WebAsyst website has changed, specifically that of the order checkout and the Customer Center. The update took place on Wednesday, April 25th. WebAsyst Customer Center is the place where the changes were most obvious. Your Customer Center is now more convenient and offers more useful information and efficient actions, e.g., replacing necessity to send inquiries to the support team and to wait some time for response. The Customer Center is now located at a different URL: from https://my.webasyst.net/ you are automatically redirected to https://webasyst.com/my/. Users of WebAsyst online services may also have noticed that attempts to extend their paid account, to change the pricing plan, or to purchase extra SMS credit result in a completely new page being opened in the web browser. Its design now greatly differs from that of your WebAsyst account; however, in time, we will apply this common style to all pages t...
Another customer collapses while eating ?bypass burger?
2012-04-24 21:16:00
No one can accuse The Heart Attack Grill of false advertising. A woman collapsed into unconsciousness at the Las Vegas restaurant while eating a "double bypass burger," drinking a margarita and smoking a cigarette. The unnamed customer was the second in just over two months to collapse at the restaurant while eating one of the ...
Simple Mobile Screws Up In Social Media Customer Care
2012-04-17 22:00:00
Social Media Platforms like Facebook are helping companies stay in touch with their customers and help them to solve their problems faster. In theory. Plenty of companies I know, have implemented great communication with their customers. I have experienced a lot of great help in the past. Fast, unconventional, direct. Companies are on Facebook. So (Read More...)
Simple Mobile Screws Up In Social Media Customer Care
2012-04-17 22:00:00
Social Media Platforms like Facebook are helping companies stay in touch with their customers and help them to solve their problems faster. In theory. Plenty of companies I know, have implemented great communication with their customers. I have experienced a lot of great help in the past. Fast, unconventional, direct. Companies are on Facebook. So (Read More...)
One Dissatisfied Customer
2012-04-13 11:54:00
One man's way of expressing dissatisfaction with his dealership. Seems they refused to fix the shocks on his new car. See Video
14 Community-Driven Tips for Better Customer Relationships on Mashable
2012-04-02 15:29:00
Behance Community Manager, Sarah Rapp, helps Mashable roundup 14 helpful tips for driving better customer relationships online. Read the full article here.
Customer Service Tips To Set You Apart As A Real Estate Professional
2012-03-22 19:02:00
?I don?t do business with you because of your product. I do business with you because of the service you give and the perceived value I get from that. It helps me sleep at night from 1,000 miles away.? That is an actual quote from a Thank You card we received from an investor that ...This Article is Copyright © 2004-2011 BiggerPockets, Inc. All Rights Reserved. Customer Service Tips To Set You Apart As A Real Estate Professional
An Interview With Me-my-ELOS Customer | Read Her Review
2012-03-01 18:58:00
A Customer Reviewof The Me my ELOS The best way to make a decision before buying a product is to read other customer reviews. Since the Me my ELOS was launched last year, there were a lot of requests at hair removal forums to learn more about the Me my ELOS system. Me my ELOS ...
Protecting Your Customer Data from Hackers
2012-02-28 09:08:00
Criminal hackers hack for fun, fame, revenge, trade secrets, or terror, but mostly they hack for financial gain. According to a data breach study, based on 75 incidents in the second half of 2010, 13% of web hacking cases involved leaked client data leading to financial fraud. (The top two reasons hackers attacked websites were ...
Free Customer Mapping Software. Map Customers from Outlook to GIS Maps
2012-02-10 18:03:00
Free customer mapping software has been on my list of wants for some time so I was delighted to find the Squork Mapping site gives you a free 14-day trial.  It's plenty of time to pin-up all of your customers and work out how you could get more from your sales and marketing activities.  I've been using Squork Mapping this week to publish the locations of all of my customers for free from my Outlook Address book. Preparing my data. 1. This is pretty easy to do.  I first downloaded the CSV template from the site that opens up in Excel.  There are a number of different templates depending on which regions you are looking to map to.  As mine was UK it wasn't any trouble because the UK template comes with postcode referencing. 2. Then I exported my data from Outlook into a CSV format too. 3. The next (and trickiest task)  was to populate the CSV templace with my Outlook data.  I did this by opening both spreadsheets - the Squork Mapping CSV templat...
Customer Disservice ? Where Greed Is All Good
2012-02-03 01:05:00
Sathya Sai Baba, no differently to many other teachers in many traditions, inveighed against greed, anger, selfishness, and so on. This he did through constant harping in his discourses and interviews. There lacked imaginative, challenging and effective ways to transform society, which he had long said he would revolutionize within his own lifetime. He is dead. But then mere preaching is dead which fails to galvanise and transform. When I taught for two years in Sathya Sai Baba's Whitefield college (via Bangalore, South India), there was an almost utter dependence on rote learning. Nonetheless, I have always deeply appreciated that Sai Baba ensured that I was able to innovate, and that he and a small number of his senior staff protected what I was doing from certain 'education' neanderthals in that college. Not that the unregenerate staff members failed to produce results acceptable in Indian terms, which were much the legacy of Lord Macauley, no matter how much Sai Baba, fro...
Airtel Services Still Down And Customer Woes Continue
2011-12-30 10:38:00
Indian telecom major, Airtel is facing a tough time stabilizing its operations and its network due to the outage that happened 3 days ago. A major fire in its data center resulted in the breakdown of all its services including 3G and data services not only in Mumbai but also surrounding places in Maharashtra, Goa and Madhya Pradesh. This outage has customers livid as many people are complaining about it on Twitter and Facebook. Well, since the last three days the situation has somewhat improved. Some people can make intermittent calls and use their GPRS but on the whole the situation is pretty messed up. The fire must have been really serious as it is taking them more than 3 days to restore their services. Airtel’s official statement says,  ”Our teams have been working round the clock to restore these services, and we are happy to state that all mobile, DSL and mobile data services have largely been normalized. However, some customers may be facing intermittent network con...
By: WATblog
Why No!No! Hair Removal Gets Such Lousy Customer Reviews?
2011-12-30 09:29:00
Is No!No! Hair Removal Working? If you have been searching for hair removal solutions in the last few years, or if you are new to the need of body hair removal at home, you must have come across the No!No! hair removal device. Like any other hair removal at home, the website of the No!No! ...
Gift Returns, Long Lines, and Great Customer Service
2011-12-26 17:38:00
Christmas Eve my son and I went to Walmart for some last minute stocking stuffers and the lines were long, and the attitudes of the customers were, for the most part, jolly. Today, however, is a different story.  One guy walked in with an attitude, it was written all over his face and when he ...Gift Returns, Long Lines, and Great Customer Service is a post from: Small Business and Learning Institute | On-Demand Training and Support for Small Business Owners and Entrepreneurs | Learning Resources | Certification Programs
Mortgage Notes ? Getting to Know the Customer?s Needs
2011-12-09 14:45:00
When I first started in the mortgage note buying business almost ten years ago, I made the usual rookie mistakes. One error was a biggie, and I should have known better after spending years in sales and business development at a Fortune 500 company. That error was one of the easiest to overcome, as it ...This Article is Copyright © 2004-2011 BiggerPockets, Inc. All Rights Reserved. Mortgage Notes ? Getting to Know the Customer?s Needs
?Customer Service? is Essential for Real Estate Success
2011-12-07 21:40:00
Real Estate Professionals are in the Business of Serving – Not Selling If you are in the real estate business, even as an investor, take a moment to consider what you really do. Many come to the conclusion that they are selling real estate or real estate services such as providing property for tenants. Many ...This Article is Copyright © 2004-2011 BiggerPockets, Inc. All Rights Reserved. ‘Customer Service’ is Essential for Real Estate Success
Putting a Signature on Customer Experience
2011-12-07 19:00:00
?To reach it?s full impact, customer experience needs to be thought of as a strategic agenda item on par with and actually integrated with corporate strategy, managing the brand, and new product development. Customer experience should not be confused with existing efforts to focus on customer service or touch-point management. These efforts are focused more on delivering tactical reengineering of customer-facing processes. As a customer experience leader, you want customers to talk with everyone they know (and don?t know) about your company, employees to live and exude the best qualities of the brand on and off the job, and to be rewarded as a market leader. If you share that vision for your customer experience efforts, here are some strategic tools and ideas to help you do that.?
Does Your Customer Really Need You? Lessons from Zappos
2011-12-07 19:00:00
?For those of you not familiar with Zappos, the company is an online retailer who defied the odds and built an Internet empire, initially as a virtual shoe store and now expanding its inventory well beyond shoes alone. Zappos has always charged top dollar for its products and has succeeded primarily because the leadership innovated an experience that consistently exceeds the expectations of customers, vendors, and people who simply encounter the brand. ? Unlike other failed online vendors from the "dot gone" bust, Zappos invested in both the delivery infrastructure and the corporate culture necessary to produce customer evangelists. To help you appreciate how Zappos might serve as a provocative benchmark for your customer experience, let me give you a few highlights from the 5 principles outlined in The Zappos Experience?
The Importance of Customer Relationship Management
2011-12-06 08:38:00
This is a guest post of Jessica Francisco of lukeroxasinfo.com ?First Impressions Last? ? Here is a famous tagline from a TV commercial in the 90?s that caught the attention of people. How did this commercial affect their business? performance? It was brilliant! The tagline was able to produce a lot of sales and improve ...To Read More of This Topic, Click This Link >> The Importance of Customer Relationship Management
Customer Service Startup Freshdesk Pumped With $1Mn Investment From Accel P
2011-12-02 06:59:00
Indian Saas (Software as a Service) based startup, Freshdesk recently got an investment of Rs. 5 Crore from California based Accel Partners.  Their investment in Freshdesk will help them improve their Business Development and Marketing. They also plan to expand their product team. Accel Partner’s Shekhar Kirani will join the BoD of Freshdesk. Freshdesk was set up in late 2010 by Girish Mathrubootham, a former VP at Zoho Corp. Freshdesk has customers in over 30 countries and covers 6 languages. They offer customer support software to SME’s. They make this available through a Cloud Based interface and are one of the freshest Saas companies around. Typically their services start from around Rs. 500 per agent per month, making them attractive to SME’s to set up customer support. Commenting on the investment, Girish Mathrubootham, CEO of Freshdesk said,“The future of customer support is on the Cloud, and a good portion of it will happen on the company’s Facebook ...
By: WATblog
Fujitsu lanceert Customer Relationship Management oplossing
2011-11-16 00:30:00
Het Japanse bedrijf Fujitsu is onlangs met een eigen Customer Relationship Management (CRM) oplossing gekomen. De organisatie besloot tot het ontwerpen van deze oplossing nadat zij op zoek was naar een dergelijk systeem voor haar eigen bedrijf. Nadat zij verschillende CRM-systemen met elkaar hadden vergeleken op prijs en functionaliteit, werd de beslissing genomen om met ...
By: CRMkiezen
Fujitsu lanceert Customer Relationship Management oplossing
2011-11-16 00:30:00
Het Japanse bedrijf Fujitsu is onlangs met een eigen Customer Relationship Management (CRM) oplossing gekomen. De organisatie besloot tot het ontwerpen van deze oplossing nadat zij op zoek was naar een dergelijk systeem voor haar eigen bedrijf. Nadat zij verschillende CRM-systemen met elkaar hadden vergeleken op prijs en functionaliteit, werd de beslissing genomen om met ...
Customer Acquisition Training ? 11/07/2011
2011-11-08 18:02:00
Wow, what a great time I had last night! It was my privilege to share some tips and insights on customer acquisition and retention (doesn’t THAT sound exciting?) for our business group here in Portland. We took a look at sales, and customers, from the standpoint that you don’ have to SELL, if you’re the ...
Proven 3 Step Process to Improve Sales & Customer Satisfaction
2011-10-27 20:18:00
Have you ever heard of the jam problem? For those of you who are as in the dark as I was, this has nothing to do with the rising prices of Smucker?s to mirror our peanut butter shortage. Instead, it refers to a psychological understanding of choice and how people will behave in different scenarios, ...This Article is Copyright © 2004-2011 BiggerPockets, Inc. All Rights Reserved. Proven 3 Step Process to Improve Sales & Customer Satisfaction
Correlation of Employee and Customer Engagement
2011-10-19 18:00:00
I was reading an interesting book,’Human Sigma’ and one of its rule in driving an organizationto achievehigh customer engagement is that employee engagement and customer engagement has to be managed together. Without needing to go into details, almost everyone would believe that high customer engagement relates to great company profits, especially in this increasingly competitive ...
Royal Caribbean Delivers Customer Service WOW!
2011-09-08 20:42:00
Love stories like this – remember customer service and people doing all the could to help? Here is an amazing story that hopefully touches other people too! Adam Goldstein, President and CEO Royal Caribbean International Crisis Averted: The Royal Crew Comes Through to Help a Family on their Vacation Delivering the Wow! One of my ...Travel Lady Cruises, always providing you with TLC!Royal Caribbean Delivers Customer Service WOW!
Virgin Media Telephone & Broadband Packages ? Review of Sales & Customer Se
2011-09-06 13:41:00
Virgin Media – Another one of Sir Richard Branson’s companies which was supposed to give great customer service, great value telecoms and award winning TV to the great British public all with the added backup of the powerful Virgin brand. Virgin, like Apple is one of the few companies which people will pay a slight ...
The credit card companies billing process is not customer friendly.
2011-08-18 19:33:00
Today the market is more open to negotiations due to the stimulus bill passed by the Obama government. The Americans have been facing harrowing times with surmounting amount of debt in both secured and unsecured debt. They must also pass an ethical standards test. To find a debt settlement company through ...
Customer Is King With Mobile Number Portability
2011-08-10 12:32:00
Mobile Number Portability (MNP) is proving to be a big hit across India, with 13 million subscribers changing their service provider since November 2010. Users can now freely change their existing numbers to new service providers without going through the trouble of sending hundreds of SMS’s to existing contacts, who would then have to manually save it. The Telecom Regulatory Authority of India states that maximum number of porting requests have come from Gujarat (12.98 lakh) followed by Maharashtra (10.32 lakh). In the southern zone, Karnataka and Andhra Pradesh have the maximum requests. The TRAI had issued guidelines to not reject porting requests due to inconsequential outstanding amounts of less than Rs 10 or any contractual obligations except for a bundled handset with a contract having an exit clause and the subscriber not complying with the same. The number of telephone subscribers in India is steadily rising at a rate of 1.29 per cent to a staggering 885.99 million (more...
By: WATblog
Transfer the Job ? Get the Customer to do more
2011-08-09 11:17:00
Online check-in for flights is a great innovation. Instead of standing in line at the check-in desk I can select my seat and print my boarding card at the computer on my desk (or on my smart phone). For me, the passenger, online check-in offers time saving, control and convenience. For the airline it means ...
Transfer the Job ? Get the Customer to do more
2011-08-09 11:17:00
Online check-in for flights is a great innovation. Instead of standing in line at the check-in desk I can select my seat and print my boarding card at the computer on my desk (or on my smart phone). For me, the passenger, online check-in offers time saving, control and convenience. For the airline it means ...
The credit card companies billing process is not customer friendly.
2011-08-07 06:30:00
Is one of the largest and most respected debt relief networks on the marketplace today. Do Not go directly to a particular debt settlement company but instead go to a debt relief network that is affiliated with several established debt settlement companies. To find a debt settlement company through check out the ...
6 Keys To Good Customer Service
2011-07-24 22:56:00
Keys To Good Customer Service In today post let’s talk a little about some simple yet effective key strategies that will help you provide good customer service for your business. Did you know that customer service is often an under-valued aspect of doing business? When in fact if you want your business to be successful, ... No related posts.
Anusorn Jeekeeree: JKR GUITAR ,Customer testing
2011-07-24 22:35:00
JKR GUITAR ,Customer testing
Indian Consumers Using Social Media For Customer Service
2011-06-06 07:48:00
Ovum, a research firm, has reported of the widespread use of social media for customer services by consumers. According to the report, in India, 40 percent consumers are getting customer support facilities through social networking channels while in the US and UK, only 12 percent customers use social media for a similar cause. Although the above stats give the impression that the Indian consumer is using social media more efficiently, this is not the truth. The reason behind such findings is the fact that Indian consumers are way behind the consumers from western countries when it comes to consumer satisfaction. Be it a product or a service, in most cases, it’s not up to the standard and the odds fall finally on the consumer’s court. There is a consumer forum to launch complains. But, in reality, the forum is nothing more than a dummy and on top of that, has reduced into a paper tiger to those businesses, who deprive consumers from their legitimate rights. The web has replaced ...
By: WATblog
My Godaddy Customer Service Story
2011-04-20 11:01:00
Rating ExcellentRead More...
Dr.Phil Calls Xbox Customer Support
2011-04-16 19:49:00
Funny PrankRead more ...
Worry On Ways Apple and Android Utilize Customer Data?
2011-04-07 05:49:00
Regulatory groups and the groups worried about the issue of privacy are turning their attention on software developers for mobile apps. This is the outcome of tremendous popularity of mobile applications. It is reported that developers for Apple’s iPhone and Google’s Android operating system for smart devices is the present target for new investigation of the way mobile companies, developers of apps utilize the collected customer data. Pandora Media Inc has been served a notice to disclose the way the developers handle the personal data collected when the apps are downloaded or used on the mobile phones. The notice is a part of federal grand jury probe into this issue. Pandora is not the only company targeted but companies developing apps for iPhone and Android are the main targets. Pandora said in a statement that they were asked to produce documents related to data sharing arrangement for Android and iPhone. Last year we reported, Apple releasing a statement as a feedback to ...
By: WATblog
Funny Complaints and Customer Service
2011-02-07 21:46:00
Rating ExcellentRead More...
How we protect ourselves from spam while receiving customer inquiries
2011-02-02 14:32:00
If you decide to publish an email address on your website to receive customers’ inquiries, it is inevitable that you will very shortly begin to receive spam messages mixed with real support requests. You will then wonder whether there are efficient ways to protect oneself against unsolicited advertising and to receive only messages from website visitors and registered customers? The answer is “yes”. We have been providing customer support services for more than five years and have never changed the email addresses of our support team. During this period anyone could have added our addresses to spam mailing lists, but we receive very little unsolicited mail. The first line of defense is our mail server, which rejects over 90% of incoming messages at the mail pre-processing stage! Mail pre-processing involves several filtering steps: The sender’s IP address is checked against the spammers black list; the presence of the correct DNS record on the sender’s...
Disgusting customer service
2011-01-20 04:40:00
I’m very proud of the fact that Filipino netizens were instrumental in getting the NTC to remove the provision for a broadband cap in a recent draft memorandum order — thanks in no small measure to the vigilance of Tonyo Cruz, Noemi Dado, Cocoy Dayao and others. We deserve a pat on the back… but ...
Integrating Social Media with PPC to Improve Customer Retention
2011-01-13 21:59:00
One of the biggest fallacies in the world of search engine marketing is the idea that the choice between using social media and pay per click to promote your site is an either/or decision. The fact of the matter is that it is possible to use both social media and PPC to get customers and ...
Take a Direct Line to your Customer
2010-12-19 13:49:00
In the early 1980s, if you wanted to take out motor insurance in the UK then you went to a high street insurance broker who took down all your details on various forms and sent them off to insurance companies to get quotes. The insurance broker insisted that it took all his skill and experience ...
Customer Messages – Stop Losing Them!
2010-12-03 09:20:00
There are several methods of receiving inquiries or support requests from your website visitors and customers to ensure efficient handling. Method 1: via email. To use this method, you may simply publish a special email address on your website; e.g., support@mycompany.com. Method 2: using a contact form embedded on your website. Contact or feedback forms usually contain several fields where a visitor enters his/her name, email address (to receive response), the subject, and blank space for message content. Method 3: through a personal online account. Users must register themselves prior to sending an inquiry.  A protected online account may also contain useful information such as  order and contact details, a link for quick access to the knowledge base, etc. Which method is best greatly depends upon your website’s purpose and what kind of inquiries you expect to receive from your visitors. If your website is a simple personal page  about your hobby, then placing your email ...
Find a new way to reach your customer
2010-11-20 17:10:00
In the late 19th century people living in rural America had to go into town to their local store to buy the goods they needed. The selection was poor and the items were expensive. A young railway company agent, Richard Sears, decided to try a new approach. Together with a watchmaker, Alvah Roebuck, he set ...
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