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Customer Disservice ? Where Greed Is All Good
2012-02-03 01:05:00 Sathya Sai Baba, no differently to many other teachers in many traditions, inveighed against greed, anger, selfishness, and so on. This he did through constant harping in his discourses and interviews. There lacked imaginative, challenging and effective ways to transform society, which he had long said he would revolutionize within his own lifetime. He is dead. But then mere preaching is dead which fails to galvanise and transform. When I taught for two years in Sathya Sai Baba's Whitefield college (via Bangalore, South India), there was an almost utter dependence on rote learning. Nonetheless, I have always deeply appreciated that Sai Baba ensured that I was able to innovate, and that he and a small number of his senior staff protected what I was doing from certain 'education' neanderthals in that college. Not that the unregenerate staff members failed to produce results acceptable in Indian terms, which were much the legacy of Lord Macauley, no matter how much Sai Baba, fro...
Bulls' Luol Deng a cool customer in time of need
2012-01-11 14:35:00 As the Minnesota Timberwolves trailed 59-54 early in the second half, having all but erased the Chicago Bulls’ 24-point second-quarter lead, coach Tom Thibodeau’s bunch was in desperate need of a player who could step up and knock down a few shots to give them some breathing room. On a night when the Bulls had... Read more »
Airtel Services Still Down And Customer Woes Continue
2011-12-30 10:38:00 Indian telecom major, Airtel is facing a tough time stabilizing its operations and its network due to the outage that happened 3 days ago. A major fire in its data center resulted in the breakdown of all its services including 3G and data services not only in Mumbai but also surrounding places in Maharashtra, Goa and Madhya Pradesh. This outage has customers livid as many people are complaining about it on Twitter and Facebook. Well, since the last three days the situation has somewhat improved. Some people can make intermittent calls and use their GPRS but on the whole the situation is pretty messed up. The fire must have been really serious as it is taking them more than 3 days to restore their services. Airtel’s official statement says,  ”Our teams have been working round the clock to restore these services, and we are happy to state that all mobile, DSL and mobile data services have largely been normalized. However, some customers may be facing intermittent network con...
By: WATblog
Why No!No! Hair Removal Gets Such Lousy Customer Reviews?
2011-12-30 09:29:00 Is No!No! Hair Removal Working? If you have been searching for hair removal solutions in the last few years, or if you are new to the need of body hair removal at home, you must have come across the No!No! hair removal device. Like any other hair removal at home, the website of the No!No! ...
Gift Returns, Long Lines, and Great Customer Service
2011-12-26 17:38:00 Christmas Eve my son and I went to Walmart for some last minute stocking stuffers and the lines were long, and the attitudes of the customers were, for the most part, jolly. Today, however, is a different story. One guy walked in with an attitude, it was written all over his face and when he ...Gift Returns, Long Lines, and Great Customer Service is a post from: Small Business and Learning Institute | On-Demand Training and Support for Small Business Owners and Entrepreneurs | Learning Resources | Certification Programs
Mortgage Notes ? Getting to Know the Customer?s Needs
2011-12-09 14:45:00 When I first started in the mortgage note buying business almost ten years ago, I made the usual rookie mistakes. One error was a biggie, and I should have known better after spending years in sales and business development at a Fortune 500 company. That error was one of the easiest to overcome, as it ...This Article is Copyright © 2004-2011 BiggerPockets, Inc. All Rights Reserved. Mortgage Notes ? Getting to Know the Customer?s Needs
?Customer Service? is Essential for Real Estate Success
2011-12-07 21:40:00 Real Estate Professionals are in the Business of Serving – Not Selling If you are in the real estate business, even as an investor, take a moment to consider what you really do. Many come to the conclusion that they are selling real estate or real estate services such as providing property for tenants. Many ...This Article is Copyright © 2004-2011 BiggerPockets, Inc. All Rights Reserved. ‘Customer Service’ is Essential for Real Estate Success
Putting a Signature on Customer Experience
2011-12-07 19:00:00 ?To reach it?s full impact, customer experience needs to be thought of as a strategic agenda item on par with and actually integrated with corporate strategy, managing the brand, and new product development. Customer experience should not be confused with existing efforts to focus on customer service or touch-point management. These efforts are focused more on delivering tactical reengineering of customer-facing processes. As a customer experience leader, you want customers to talk with everyone they know (and don?t know) about your company, employees to live and exude the best qualities of the brand on and off the job, and to be rewarded as a market leader. If you share that vision for your customer experience efforts, here are some strategic tools and ideas to help you do that.?
By: ChangeTheWrold
Does Your Customer Really Need You? Lessons from Zappos
2011-12-07 19:00:00 ?For those of you not familiar with Zappos, the company is an online retailer who defied the odds and built an Internet empire, initially as a virtual shoe store and now expanding its inventory well beyond shoes alone. Zappos has always charged top dollar for its products and has succeeded primarily because the leadership innovated an experience that consistently exceeds the expectations of customers, vendors, and people who simply encounter the brand. ? Unlike other failed online vendors from the "dot gone" bust, Zappos invested in both the delivery infrastructure and the corporate culture necessary to produce customer evangelists. To help you appreciate how Zappos might serve as a provocative benchmark for your customer experience, let me give you a few highlights from the 5 principles outlined in The Zappos Experience?
By: ChangeTheWrold
The Importance of Customer Relationship Management
2011-12-06 08:38:00 This is a guest post of Jessica Francisco of lukeroxasinfo.com ?First Impressions Last? ? Here is a famous tagline from a TV commercial in the 90?s that caught the attention of people. How did this commercial affect their business? performance? It was brilliant! The tagline was able to produce a lot of sales and improve ...To Read More of This Topic, Click This Link >> The Importance of Customer Relationship Management
Customer Service Startup Freshdesk Pumped With $1Mn Investment From Accel P
2011-12-02 06:59:00 Indian Saas (Software as a Service) based startup, Freshdesk recently got an investment of Rs. 5 Crore from California based Accel Partners.  Their investment in Freshdesk will help them improve their Business Development and Marketing. They also plan to expand their product team. Accel Partner’s Shekhar Kirani will join the BoD of Freshdesk. Freshdesk was set up in late 2010 by Girish Mathrubootham, a former VP at Zoho Corp. Freshdesk has customers in over 30 countries and covers 6 languages. They offer customer support software to SME’s. They make this available through a Cloud Based interface and are one of the freshest Saas companies around. Typically their services start from around Rs. 500 per agent per month, making them attractive to SME’s to set up customer support. Commenting on the investment, Girish Mathrubootham, CEO of Freshdesk said,“The future of customer support is on the Cloud, and a good portion of it will happen on the company’s Facebook ...
By: WATblog
Fujitsu lanceert Customer Relationship Management oplossing
2011-11-16 00:30:00 Het Japanse bedrijf Fujitsu is onlangs met een eigen Customer Relationship Management (CRM) oplossing gekomen. De organisatie besloot tot het ontwerpen van deze oplossing nadat zij op zoek was naar een dergelijk systeem voor haar eigen bedrijf. Nadat zij verschillende CRM-systemen met elkaar hadden vergeleken op prijs en functionaliteit, werd de beslissing genomen om met ...
By: CRMkiezen
Fujitsu lanceert Customer Relationship Management oplossing
2011-11-16 00:30:00 Het Japanse bedrijf Fujitsu is onlangs met een eigen Customer Relationship Management (CRM) oplossing gekomen. De organisatie besloot tot het ontwerpen van deze oplossing nadat zij op zoek was naar een dergelijk systeem voor haar eigen bedrijf. Nadat zij verschillende CRM-systemen met elkaar hadden vergeleken op prijs en functionaliteit, werd de beslissing genomen om met ...
By: CRM Selector
CTA responding to customer tweets in impressive fashion so far
2011-11-09 16:28:00 As I mentioned Monday, the CTA is still finding its way on Twitter. And that’s fine. Experience is a good teacher on Twitter. The CTA learned from a survey that its followers want info on ALL service alerts, not just minor ones. So it switched gears and now gives followers what it wants. And the... Read more »
Customer Acquisition Training ? 11/07/2011
2011-11-08 18:02:00 Wow, what a great time I had last night! It was my privilege to share some tips and insights on customer acquisition and retention (doesn’t THAT sound exciting?) for our business group here in Portland. We took a look at sales, and customers, from the standpoint that you don’ have to SELL, if you’re the ...
Proven 3 Step Process to Improve Sales & Customer Satisfaction
2011-10-27 20:18:00 Have you ever heard of the jam problem? For those of you who are as in the dark as I was, this has nothing to do with the rising prices of Smucker?s to mirror our peanut butter shortage. Instead, it refers to a psychological understanding of choice and how people will behave in different scenarios, ...This Article is Copyright © 2004-2011 BiggerPockets, Inc. All Rights Reserved. Proven 3 Step Process to Improve Sales & Customer Satisfaction
Correlation of Employee and Customer Engagement
2011-10-19 18:00:00 I was reading an interesting book, ’Human Sigma’ and one of its rule in driving an organization to achieve high customer engagement is that employee engagement and customer engagement has to be managed together. Without needing to go into details, almost everyone would believe that high customer engagement relates to great company profits, especially in this increasingly competitive ...
Royal Caribbean Delivers Customer Service WOW!
2011-09-08 20:42:00 Love stories like this – remember customer service and people doing all the could to help? Here is an amazing story that hopefully touches other people too! Adam Goldstein, President and CEO Royal Caribbean International Crisis Averted: The Royal Crew Comes Through to Help a Family on their Vacation Delivering the Wow! One of my ...Travel Lady Cruises, always providing you with TLC!Royal Caribbean Delivers Customer Service WOW!
By: Travel Lady Blog
Virgin Media Telephone & Broadband Packages ? Review of Sales & Customer Se
2011-09-06 13:41:00 Virgin Media – Another one of Sir Richard Branson’s companies which was supposed to give great customer service, great value telecoms and award winning TV to the great British public all with the added backup of the powerful Virgin brand. Virgin, like Apple is one of the few companies which people will pay a slight ...
The credit card companies billing process is not customer friendly.
2011-08-18 19:33:00 Today the market is more open to negotiations due to the stimulus bill passed by the Obama government. The Americans have been facing harrowing times with surmounting amount of debt in both secured and unsecured debt. They must also pass an ethical standards test. To find a debt settlement company through ...
Customer Is King With Mobile Number Portability
2011-08-10 12:32:00 Mobile Number Portability (MNP) is proving to be a big hit across India, with 13 million subscribers changing their service provider since November 2010. Users can now freely change their existing numbers to new service providers without going through the trouble of sending hundreds of SMS’s to existing contacts, who would then have to manually save it. The Telecom Regulatory Authority of India states that maximum number of porting requests have come from Gujarat (12.98 lakh) followed by Maharashtra (10.32 lakh). In the southern zone, Karnataka and Andhra Pradesh have the maximum requests. The TRAI had issued guidelines to not reject porting requests due to inconsequential outstanding amounts of less than Rs 10 or any contractual obligations except for a bundled handset with a contract having an exit clause and the subscriber not complying with the same. The number of telephone subscribers in India is steadily rising at a rate of 1.29 per cent to a staggering 885.99 million (more...
By: WATblog
Transfer the Job ? Get the Customer to do more
2011-08-09 11:17:00 Online check-in for flights is a great innovation. Instead of standing in line at the check-in desk I can select my seat and print my boarding card at the computer on my desk (or on my smart phone). For me, the passenger, online check-in offers time saving, control and convenience. For the airline it means ...
Transfer the Job ? Get the Customer to do more
2011-08-09 11:17:00 Online check-in for flights is a great innovation. Instead of standing in line at the check-in desk I can select my seat and print my boarding card at the computer on my desk (or on my smart phone). For me, the passenger, online check-in offers time saving, control and convenience. For the airline it means ...
The credit card companies billing process is not customer friendly.
2011-08-07 06:30:00 Is one of the largest and most respected debt relief networks on the marketplace today. Do Not go directly to a particular debt settlement company but instead go to a debt relief network that is affiliated with several established debt settlement companies. To find a debt settlement company through check out the ...
6 Keys To Good Customer Service
2011-07-24 22:56:00 Keys To Good Customer Service In today post let’s talk a little about some simple yet effective key strategies that will help you provide good customer service for your business. Did you know that customer service is often an under-valued aspect of doing business? When in fact if you want your business to be successful, ... No related posts.
Indian Consumers Using Social Media For Customer Service
2011-06-06 07:48:00 Ovum, a research firm, has reported of the widespread use of social media for customer services by consumers. According to the report, in India, 40 percent consumers are getting customer support facilities through social networking channels while in the US and UK, only 12 percent customers use social media for a similar cause. Although the above stats give the impression that the Indian consumer is using social media more efficiently, this is not the truth. The reason behind such findings is the fact that Indian consumers are way behind the consumers from western countries when it comes to consumer satisfaction. Be it a product or a service, in most cases, it’s not up to the standard and the odds fall finally on the consumer’s court. There is a consumer forum to launch complains. But, in reality, the forum is nothing more than a dummy and on top of that, has reduced into a paper tiger to those businesses, who deprive consumers from their legitimate rights. The web has replaced ...
By: WATblog
Worry On Ways Apple and Android Utilize Customer Data?
2011-04-07 05:49:00 Regulatory groups and the groups worried about the issue of privacy are turning their attention on software developers for mobile apps. This is the outcome of tremendous popularity of mobile applications. It is reported that developers for Apple’s iPhone and Google’s Android operating system for smart devices is the present target for new investigation of the way mobile companies, developers of apps utilize the collected customer data. Pandora Media Inc has been served a notice to disclose the way the developers handle the personal data collected when the apps are downloaded or used on the mobile phones. The notice is a part of federal grand jury probe into this issue. Pandora is not the only company targeted but companies developing apps for iPhone and Android are the main targets. Pandora said in a statement that they were asked to produce documents related to data sharing arrangement for Android and iPhone. Last year we reported, Apple releasing a statement as a feedback to ...
By: WATblog
Convenience Store Etiquette: How to be a good customer
2011-02-16 09:32:00 Do you know appropriate convenience store etiquette?
How we protect ourselves from spam while receiving customer inquiries
2011-02-02 14:32:00 If you decide to publish an email address on your website to receive customers’ inquiries, it is inevitable that you will very shortly begin to receive spam messages mixed with real support requests. You will then wonder whether there are efficient ways to protect oneself against unsolicited advertising and to receive only messages from website visitors and registered customers? The answer is “yes”. We have been providing customer support services for more than five years and have never changed the email addresses of our support team. During this period anyone could have added our addresses to spam mailing lists, but we receive very little unsolicited mail. The first line of defense is our mail server, which rejects over 90% of incoming messages at the mail pre-processing stage! Mail pre-processing involves several filtering steps: The sender’s IP address is checked against the spammers black list; the presence of the correct DNS record on the sender’s...
By: WebAsyst Blog
Disgusting customer service
2011-01-20 04:40:00 I’m very proud of the fact that Filipino netizens were instrumental in getting the NTC to remove the provision for a broadband cap in a recent draft memorandum order — thanks in no small measure to the vigilance of Tonyo Cruz, Noemi Dado, Cocoy Dayao and others. We deserve a pat on the back… but ...
By: I.T. Talks!
Integrating Social Media with PPC to Improve Customer Retention
2011-01-13 21:59:00 One of the biggest fallacies in the world of search engine marketing is the idea that the choice between using social media and pay per click to promote your site is an either/or decision. The fact of the matter is that it is possible to use both social media and PPC to get customers and ...
Take a Direct Line to your Customer
2010-12-19 13:49:00 In the early 1980s, if you wanted to take out motor insurance in the UK then you went to a high street insurance broker who took down all your details on various forms and sent them off to insurance companies to get quotes. The insurance broker insisted that it took all his skill and experience ...
Johnny Rockets Naperville Customer Appreciation Day!
2010-12-17 04:12:00 Johnny Rockets Naperville Customer Appreciation Day: Burger, Fries & Shake for $2.99, Sat., December 18
Customer Messages – Stop Losing Them!
2010-12-03 09:20:00 There are several methods of receiving inquiries or support requests from your website visitors and customers to ensure efficient handling. Method 1: via email. To use this method, you may simply publish a special email address on your website; e.g., support@mycompany.com. Method 2: using a contact form embedded on your website. Contact or feedback forms usually contain several fields where a visitor enters his/her name, email address (to receive response), the subject, and blank space for message content. Method 3: through a personal online account. Users must register themselves prior to sending an inquiry. A protected online account may also contain useful information such as order and contact details, a link for quick access to the knowledge base, etc. Which method is best greatly depends upon your website’s purpose and what kind of inquiries you expect to receive from your visitors. If your website is a simple personal page about your hobby, then placing your email ...
By: WebAsyst Blog
The Lost Art of Customer Service (spoiler warning: Groupon does it right)
2010-11-22 05:36:00 The lost art of customer service. It all seems so basic, but so many companies and retailers blow it.
Find a new way to reach your customer
2010-11-20 17:10:00 In the late 19th century people living in rural America had to go into town to their local store to buy the goods they needed. The selection was poor and the items were expensive. A young railway company agent, Richard Sears, decided to try a new approach. Together with a watchmaker, Alvah Roebuck, he set ...
The Annoyance of Internet Connections and Lack of Customer Service
2010-11-08 05:40:00 The Annoyance of Internet Connections and Lack of Customer Service Here I was surfing the web and all of a sudden poof. No Internet Connection. Like many people I have AT&T DSL...Hey I want some bandwidth and Customer Service that reacts locally!
Microsoft Webcast: Driving Customer Service Success in the Cloud with Micro
2010-10-28 22:20:00 Join Microsoft® for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge. See Microsoft Dynamics CRM Online in action (including integration to Microsoft Business Productivity Online Services), and understand how customers have used the solution to address areas such as collaboration between sales and support, account and contact management, case management and scheduling, delivering intelligence from the knowledge base, customer service workflow, real-time insight, and reporting and analytics.Request Free!
The black female customer
2010-10-24 22:44:00 Poor customer service occurs amongst black female consumers and black female customer service representatives.
The Starbucks Customer Survey Fail. And recovery.
2010-09-25 00:33:00 Asking your clients/customers for feedback is a solid practice. Making it darn near impossible to give that feedback is a bad idea. See how Starbucks failedThe Starbucks Customer Survey Fail. And recovery. is a post from: The Phoenix Real Estate Guy
Voxcom Customer Service
2010-06-25 06:02:00 I was talking to Valery, in Customer Service on March 12, 2010 at 2:42 PM. I agreed to renew my contract for three years providing there was an additional sensor in the Sun Room free of charge and check the operation of the garage sensor. An appointment was to be made by the said Valery. ...
Coastal Contacts Free Shipping With Any $49 Eyeglasses New Customer Purchas
2010-04-02 15:03:00 Coastal Contacts Free Shipping With Any $49 Eyeglasses New Customer Purchase With Lenses Included. Published by KeepCash.com at 8:03 AM - Fri, Apr 2 View details Compare it
A Case Study in Bad Customer Service
2010-01-26 03:56:00 In my opinion, the quality of a company's customer service is BY FAR the most important ingredient of the numerous factors that go into a company brand reputation. Unfortunately, there are too many companies--even of the large, successful variety--that just don't get it. I wrote previously about "The End of Customer Service" back in May, 2008. With people pinching pennies due to the great
Customer Service, Data Collector, Call Center Vacancies
2010-01-25 17:39:00 Marosa Pitaloka Consultant (MPC) is a professional Human Resources Management Consulting located in Sudirman. Currently, we need candidate to be placed at our client office, a telecommunication company. The positions available are: 1. Customer Service (CS) - Male/Female (Preferably Female). - Max age 27 years old. - Min D3 of any major. - Min 1 year experience in the same position. - ...
A Case Study in Bad Customer Service
2010-01-24 17:05:00 In my opinion, the quality of a company’s customer service is BY FAR the most important ingredient of the numerous factors that go into a company brand reputation. Unfortunately, there are too many companies–even of the large, successful variety–that just don’t get it. I wrote previously about “The End of Customer Service” back in May, 2008. ...
Surprise! Great Customer Service From The Secretary of State
2010-01-22 14:08:00 I shiver every four years when I have to get my driver's license renewed. Going to the Department of Motor Vehicle office is typically my definition of a customer service nightmare. This time, it promised to be worse- I had to take the written exam again after 34 years of having my license.... |
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