Let the customer decide
2009-11-03 00:54:00 Pet peeve and bad customer service: At a restaurant, after the server drops the check, the diners then leave out cash to pay. Then the server comes by and says something like, "Do you need change here?" As a former waitress, I understand the desire to not make another trip. This, however, is a rude question. Not intentionally rude, but it shames the customer. Let's not do this. Forty-nine other no-nos for servers can be found here. Want bitchy etiquette tips daily? Follow EB on twitter....
Customer Relationship Management: Secrets to CRM Success
2009-09-21 16:59:00 Learn how Microsoft Dynamics Customer Relationship Management (CRM) can help you develop profitable customer relationships. Find out how you can convert your pains into profit. Microsoft Dynamics CRM uses lead and opportunity management, incident management and a searchable knowledgebase. CRM also makes use of reporting tools for accurate forecasting, measurement of business activity, and employee performance. This webcast is your key to learning the secrets of Microsoft Dynamics CRM success.
By: Asiaing.com
Southwest Windpower - Customer Complaints?
2009-09-21 12:08:00 Hi All, Southwest wind generator seems the most popular small wind generator in the world, as far as I know. I'm going to install one at my back yard. But when I will send email to the company center to get a packing list and price list from them and show them my interest, just get no respo
Maurya Experience and Customer Service
2009-09-16 04:01:00 Situation 1: At buffet B'fast, in an hotel; like other guests, I was promptly escorted to the table by a smiling and cheerful hostess . Once I was ensconced comfortably, a beeline of well-dressed, courteous waiters approach me one after the other to check if I would prefer a tea or coffee. Soon I realize, they just disappeared as fast they had arrived. I had either to go to the coffee station myself or politely remind a passerby waiter who then would promptly deliver my coffee with profuse apology. When this happened every day over a week, I kept wondering the possible reason for this occurrence.Situation 2: Guest 'assistance' was available at the touch of button on a room telephone. A woman responds promptly with ' Namaste ' listens to your request and immediately diverts my call to the concerned person or department. So far so good but what if the person on the side is not available or busy. I would get a dose of melodious music and be back to the same 'Namaste La...
By: goggly
Adobe Support Does anyone give worse customer support than Adobe
2009-09-10 09:15:00 Rating ExcellentRead More...
Rider: CTA customer service lacking
2009-08-26 22:00:00 Mark Woodward wrote to "Going Public" with complaints about CTA customer service. His letter continues after the jump."Three years ago a white dress shirt of mine was ruined when a thick tar-like substance belched out of an a/c duct on a CTA bus and splattered all over me.I was not interested in contacting the CTA about it, figuring that it would be an exercise in futility. However, I alerted the driver so that he would stop others from sitting in the same spot.He convinced me to complete a form on the bus when he repeatedly assured me that the manager of the North Garage would definitely call me about it. Of course, I heard nothing. ......
What's Wrong with Customer Service
2009-08-23 14:44:00 You know good customer service when you see it, but it seems to be disappearing. Some say poor service is a measure of greed or profit-taking — and decisions to not staff at needed levels. Others blame poor representative training. Can customers play a role in changing the tide? Do you let you
Customer service is not dead!
2009-08-18 07:05:00 Are you wondering how to survive in this crazy economic climate? Â Well- for starters- you need great customer service. Â I'm not talking about a smile- you better go that extra mile- or I won't spend my dollars with you- and I know I'm not alone....
Select Good Customer Support Service when You Create a Website
2009-07-30 00:03:00 Almost everybody has heard about outsourced website builders, they are so popular today. They offer anyone the possibility to create their own website really fast. Website builders provide all necessary tools for creation of website in a quite short period. It seems to be rather practical especially if you are not a webmaster, programmer ...
By: North x East
N Brown shrugs off customer debt
2009-07-20 02:46:00 N Brown, the catalogue and online fashion retailer, indicated yesterday that bad debts among its customers had stabilised and may even have peaked.The company, whose brands include Oxendales, Simply Be, JD Williams and Ambrose Wilson, admitted that there had been an expected increase in bad debts, but it insisted that it was comfortable with the situation.Alan White, the chief executive, said: ?Because we are both a retailer and a credit provider, we want customers to get out of arrears and back to buying and so we tend to be more amenable than the average credit card company. In terms of arrears, there?s some evidence in recent weeks that they?re bottoming out.
Customer Service By Johnny The Bagger & TaxiTerry
2009-06-30 19:47:00 Once in great while you learn how a simple act of service can bypass the brain and go straight to the heart. Did you ever think that a bagger with a 'thought for the day' or a cab driver with a 'database' could help build customer loyalty! Watch these videos and you will come to understand how a simple idea can have far-reaching ramifications.
Install a DID API on our Magento Customer Side panel (PHP) by swateam
2009-06-19 13:30:00 Install a DID API on our Magento Customer Side panel We have a magento e-commerce website, we are selling DID phone numbers and we would like to automate the sale and renewal of these DID directly from... (Budget: $30-250, Jobs: PHP, Script Installation, Shopping Carts, SQL, XML)
Demystify the DSR - Three Golden Rules of Customer Relations on eBay
2009-06-17 13:34:00 Once upon a time in an internet not far away eBay was a happy land where sellers and buyers traded items and ratings happily and sellers had just as much ability to let the world know about a bad buyer as buyers had to flag a poor seller. Unfortunately those days have been and gone. Giving feedback is now a one-way street for buyers only and the feedback that customers give accounts for more than ever.The reputation of sellers don't only depend on it but the amount in fees they pay as well, thanks to the new DSR system. In that sense it doesn't only make good business sense to be a good seller on eBay it is a matter of life and death.Guide' Your Customers Through The Sales ProcessWhile every Tom Dick and Harry can sell low volumes sporadically on eBay it takes someone special to sell large volumes consistently and increase their customer base. To do that a seller needs to be ready to 'guide' the customer through the sales process. A process that starts as soon as the seller sta...
Plentyoffish.com Login Issue - Poor Customer Service?
2009-06-09 00:39:00 (Firefox displays that Plentyoffish.com server is down)You've more than likely heard the story of successful internet entrepreneur Markus Frind. He's the brains behind a completely free dating site, Plentyoffish.com (down as of 5PM EST 6/8/09). The website operates as Markus' one man project, although he has admitted to hiring a staff of 6 or so to help out in a small office. He's made as much as 10 million dollars per year with his free dating site, just by running Google Adsense ads, banners and various affiliate ads such as an ad for "Double Your Dating", a $40 downloadable book. And the most surprising aspect of them all (or envy-inspiring) is he claims to work just a few hours a day, 10 hours a week and earns millions of dollars.Markus find programmed and created Plenty of Fish all on his own, which in and of itself is amazing. Not that the site is beautiful, but it certainly became useful and profitable for what it is. Recently, Markus noted on his May 1, 2009 blog t...
Waffle House Waitress Shoots Angry Customer
2009-05-14 14:25:00 Some of the best stories of my life I have either heard or have taken place at a Waffle House. Now comes word that Yakeisha Ward, a Waffle House waitress in Clarendon County, South Carolina, is charged with assault and battery with intent to kill Crystal Samuels, who was a customer at the local Waffle ...
Uk based hotel need customer care
2009-05-14 11:41:00 Our Hotel is located at Norwich, UK and looking for a person those who can able to attend the customer calls for making reservations. We need person is motivated and smiling phone operator to answering customer calls for room availability. We expect that the person should give more involvement with friendly action to the customers and to build up long term relation with the customers. Need to have solid communication skills and good browsing skills are essential for the work. If guest enquire about travel booking and other tourism spots, person should give favorable answer and to direct the proper channel to the guest. You must ensure a peaceful and quite environment among the guest expectations. If you are doing good job and the guests are satisfied with your help we will give a chance continuously. Interested persons send your details with us.
A valid formula for calculating a customer's usage factor for natural
2009-05-12 20:28:00 My gas company has explained that this is the formula they use to calculate my natural gas usage factor (meaning my meter reads "Meter Usage :94" "Billed Usage: 151"). Every HVAC tech and regulator tech keeps saying, "This doesn't make sense. Your usage is your usage, regardless of delivery press
Customer Service
2009-05-01 01:53:00 I just had a most rewarding experience with a company that I have to share with someone. The company in question was Country Home Products, Inc., and the issue I had was with a DR Field and Brush Mower that had been purchased by someone else and shipped to one of my clients out in the middle of the
Finally, Good Customer Service!
2009-05-01 01:53:00 I just had a most rewarding experience with a company that I have to share with someone. The company in question was Country Home Products, Inc., and the issue I had was with a DR Field and Brush Mower that had been purchased by someone else and shipped to one of my clients out in the middle of the
Best Buy Sells Customer a Large Brick In Place of a MacBook Pro.
2009-04-29 18:27:00 From Gizmodo: In what's possibly the meanest anti-Apple pun ever, Consumerist reader Ryan was sold an actual brick in a box instead of the MacBook Pro for which he paid over $2,000. He purchased the "MacBook Pro" at a Best Buy in Texas, and the retailer is citing the problem as
Book Your Own Cruise Online Here, Plus Get 110% Customer Service
2009-04-23 19:54:00 If you want to book your own cruise on-line and compare all of the savings you can have in one place vs. going from one cruise line web site to another, then enjoy the Cruises, Inc. ‘Cruise Finder’. This is a state of the art online booking engine designed and built just for our clients that ...Travel Lady Cruises, always providing you with TLC!
By: Travel Lady Blog
Customer Manager for Workgroup
2009-04-13 11:04:00 Click to enlarge Customer Manager for Workgroup 1.8 Powerful, easy to operate software system for storing and managing customer records, service locations and service history with the additional capability to share data in real time over the network. Customer Manager For Workgroup is a must-have schedule management tool for any company and individual ...
Customer Support Executive
2009-03-27 08:45:00 Forward thinking experiential marketing agency is currently looking for a superbly organized Customer Support Executive with excellent communication skills. Having been established for over 20 years and being part of a global award winning group, this is rare and outstanding opportunity to expand your career within the media industry. Supporting a team, you will be responsible for sending out all equipment needed for creative and unique experiential campaigns. This will include sending out high volume correspondence on a weekly basis, liaising with various departments and people at all levels, organizing deliveries, dealing with queries and solving problems, liaising with suppliers, processing orders to agreed guidelines and budgets as well as general administrative and customer service support. This is going to be a varied and busy role so it will need someone who thrives on working in an environment that is full of activity. The successful candidate will ideally have experience...
Lowongan Kerja Marketing, Customer Care
2009-03-14 01:24:00 JOB VACANCY We are established Freight Forwarding is urgently looking for young and dynamic professional for position: Marketing Male / Female with maximum 35 years old Experience 2 years in Marketing field Graduated from reputable university (min. D III Degree) Able to converse in English Having good network, dynamic, hard working & self motivated Able to operate Windows ...
Top 10 Most Irritating Things A Customer Can Do
2009-03-12 02:36:00 Top 10 Most Irritating Things A Customer Can Do - 10.) Name drop, ?I know the owner, manager, etc...?9.) Expect me to steal, break rules just because you are too cheap to order another shot, add-on etc8.) Race me for refills of mixers, start chugging the minute I come by with the pitcher, or remind me you need a refill when I am standing there refilling someone else!7.) Hold your table for another half hour because you're held up but you're on the way and then expect me to drop everything I?m doing to take care of you because since your party showed up late you just want to drink and be merry NOW.6.) Expect me to wait for you to get off your cell phone just so you can place an order.5.) ?They did it for me last time.? Thats last time and who's they?4.) Demanding seperate checks when you had the same thing. Whats the difference?3.) The prick that orders ?Iced water with lemon slice all around...? then nobody drinks it. Iced water with a lemon slice in a rock glass is not the same ...
Verizon Contemplating iPhone After Exiting Customer Reviews.
2009-03-06 01:44:00 Back in September 2008, rumors surfaced that Verizon was in talks with Apple to bring the iPhone to their network, but the rumor didn’t hold too much water due to an apparent exclusivity deal with Apple and AT&T which was said to last until 2010. More reports came out recently backing up Verizon’s interest in the iPhone, but it is unlikely that AT&T will allow Apple to subsidize the phone under other carriers in the US before their contract expires. The most recent sign of this, discovered by BGR, is shown quite blatantly in Verizon’s Service-Cancellation-Survey. Three of the…
By: iPhone Hacks
Great customer service in 140 characters or less
2009-02-17 12:39:00 I was working at home yesterday. Actually, I was trying to work at home when suddenly my Internet connection dropped. I made a phone call and waited a few minutes but it wasn’t coming back. Me without an Internet connection is sort of like a baseball player stepping into the batters box without a bat — pretty much useless. Frustrated at my luck I grabbed my BlackBerry and do what I always do in times like these: I wrote about it on Twitter. Then something amazing happened. Just a few minutes later, before I even got a live person on the phone calling into Comcast, I got a reply on Twitter from a Comcast customer service rep. He stayed in touch throughout the mornng and confirmed when service had been restored. Of course by this time I had already moved on to the coffee place around the corner but I really appreciated the attention. To me, this was a particularly easy way to use social media effectively for business… And proof of why most businesses should really have ...
By: Zero-G Creative
Johndominic wrote a new blog post: Entrepreneurialism How To Treat Customer
2009-02-11 10:20:00 Johndominic wrote a new blog post: Entrepreneurialism How To Treat Customers There are so many things to consider when moving headlong into any entrepreneurial dream. You have to calculate risk and reward, you have to look at organization and details, you have to understand financial management, and you need to know how to develop and express your dream. These can be daunting tasks. Because there is so ...
By: BackBeat
Customer Complains about Calzone, Allegedly Pistol-Whipped by Reputed Mobst
2009-02-09 03:09:00 Authorities believe a Florida restaurateur accused of pistol-whipping and beating a customer might have connections to organized crime in New York City. When a Florida judge signed warrants Friday for Joseph Milano, they also listed the name "Joseph Calco." The Daytona Beach News-Journal obtained the documents. Calco was an aspiring mobsters who became a federal informant and testified at the
On Customer Service & Computer Repair
2009-01-08 00:12:00 In the past few days, I really grew to appreciate the value of good customer service. I had to run a lot of little errands, buying necessities for my apartment, a DVD or two for my entertainment, oil for my car, books for my education and gifts for nieces and nephews celebrating their birthdays. I was ...
By: GayPatriot
SaaS means more customer choice
2008-11-21 19:42:00 By: Mike Frichol, Infor Team You may have noticed Infor made several announcements regarding SaaS solution availability from our annual Inforum customer conference. * Infor Delivers SaaS Option for Infor ERP SyteLine * Infor EAM SaaS Option Helps SMBs Cut Main
Customer Support
2008-11-08 20:34:00 Sometimes this business is pretty hard to deal with. You might say that I have seen it all when it comes to customer service and support, meaning the nasty side of people. It’s strange really, because doing business with people implies a two-way exchange of trust and communications. Unfortunately, this can break down quickly ...
Hello customer. How are you?
2008-11-05 21:17:00 Normal 0 false false false MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt;- mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} I was thinking about how I communicate at work, and trying to relate that to brands. In the past I have used more written channels like email or memos, and I used to set more official meetings than I do these days. Communication these days is different. I have much more frequent communication, it is often less formal. With my colleagues here at THINK communication is face-to-face more than ever. Technologies such as AIM, SMS, social networks, an...
By: TheVerbz
Hello customer. How are you?
2008-11-05 21:17:00 Normal 0 false false false MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt;- mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} I was thinking about how I communicate at work, and trying to relate that to brands. In the past I have used more written channels like email or memos, and I used to set more official meetings than I do these days. Communication these days is different. I have much more frequent communication, it is often less formal. With my colleagues here at THINK communication is face-to-face more than ever. Technologies such as AIM, SMS, social networks, an...
By: TheVerbz
My Customer Service Experience
2008-10-12 11:17:00 From the page: "My experiences with a particular well known computer company and the customer service I received. My Story: It was a crisp day in March, as I walked into my office that morning. I was very excited because we were receiving a new HP desktop replacement laptop for our project manager. "Read More...
Customer Service and Training for Attitude
2008-09-22 14:18:00 McCormick Electrical in North Liberty, IN has tons of referrals and repeat business. They are known for their tremendous customer service and positive attitudes. A few months ago I went out, studied them, and produced a 6 minute video of them in action. I often use the video as part of the “Spirit of Customer ...
Job Vacancy CUSTOMER SERVICE & CASHIER
2008-09-12 09:05:00 IMMEDIATE VACANCIES CUSTOMER SERVICE & CASHIER Female, maximum 25 years old Minimum D3 any majors 1 years experience in similar position Computer literate Fluent in English Excellent outfit and customer service oriented. Please send your resume photograph (size 4×6) to:
The Customer Isn't Always Right
2008-07-25 15:13:00 Package consumers may think they're "green", but they don't always buy products in environmentally friendly packages. "Waste is a design fault and the [package] design community should have a desire to eliminate it whenever possible," says Julie Hill of Green Alliance in London. So, she says, the cu
Bad customer service
2008-07-25 08:41:00 I still haven’t receive any news on the domain transfer that my friend is trying to do. Her domain was bought through a reseller (I think) who is with Pixcle. We have been trying to get her domain transferred back to her name since last couple of week but till now there isn’t any news ...
By: MyAnimes MySpace
Customer Service in Playa Del Carmen
2008-07-24 04:51:00 We are on day five of our vacation, it is beautiful and relaxing. The day we arrived, we checked in and met our Guest Services Coordinator. (...)
Irate customer
2008-07-03 14:20:00 For all of you out there who’ve had to deal with an irate customer, this one is for you. It’s a classic! In tribute to those ’special’ customers we all love! An award should go to the United Airlines gate agent in Denver for being smart and funny, and making her point, when confronted with a ...
By: instant Humour
PLDT Scandal - Hell day for Customer Service
2008-06-24 07:24:00 ————-212;————-;————&#-8212;———̵-2;————&-#8212;—— I admit I’m a bit late in publishing this scandal involving the PLDT call center agent who was caught cursing a customer on tape. It has spawned into a viral case which prompted the blogosphere and other related social-networking services to capitalize on the heat of the scandal. It was uploaded in 2006 and made ...
10 Companies That Ranked Top for Great Customer Service
2008-06-21 02:01:00 I read a very interesting article on MSN Money about top companies that ranked high in terms of providing excellent customer service.They are:1.Nordstrom2. Trader Joe's 3. Google4. Amazon.com5. Apple 6. Whole Foods Market7. Publix8. American Express9. Marriott10. Hilton HotelsTo read the full article, click this link: 10 Companies That Treat You Right
The art of great customer service as a freelance web designer
2008-06-20 13:00:00 Giving good customer service as a freelance web designer is paramount to the lively hood involved with being your own business. Providing that invaluable level of intimacy with your clients is what distinguishes you from the larger ad agencies. The bigger some companies get the more attractive a freelance web designer can be. In order ...
MEMBANGUN CRM :: Customer Relationship Management
2008-06-09 13:16:00 ?Pelanggan adalah raja? sudah seharusnya tidak hanya diucapkan, terutama bagi Anda yang berniat mewujudkan sistem Customer Relationship Management (CRM). TIDAK SEMUA pelaku bisnis yang menawarkan suatu produk menyadari pentingnya pelayanan terhadap customer, hal ini dapat timbul karena berbagai alasan. Antara lain bisa jadi disebabkan karena kurang menyadari aspek kepuasan customer, ataupun karena dirasakan produk yang ...
By: warna warni
Happy Customer
2008-06-09 02:00:00 SHARETHIS.addEntry({ title: "Happy Customer", url: "http://www.brainstuck.com/2008-/06/09/happy-customer/" });
Part II: Customer Focused Management
2008-06-08 14:57:00 Part I of this article can be found here. Portfolio Analysis: When you look around, you will find that successful firms exhibit a frame of mind that is service oriented and focused on the customer. Jubilee Holdings coming to terms with the realization that their company needs to develop an effective marketing strategy is the first step ...
Gaddi.com offers a one stop place for all car buying needs of a customer
2008-06-08 05:03:00 Pahwa Knowledge Based Services (PKBS) has launched an auto portal Gaadi.com. Gaadi.com is a new car portal that will help users buy or sell cars, research for a car, find out insurance options and maintain current cars online. Users can access information relating to research on all Indian Cars - Technical Specifications, Features, Prices, Comparisons, Reviews, ...
The Missing Ingredient: Customer Service
2008-06-06 08:40:00 Monika dropped in today and surprised me with a post . Customer service is indeed teh oxymoron of this century. I know what kind of week she has had and this article is spot on. How do you resond to your customers needs? Monika toned up this post a a bit and you will love it. Agree or disagree, she brings some relevant points t16 Zoom(s) |
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