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Celina CHAN: Design Leading Business
2007-10-31 06:40:00
With the series of success of Steve Jobs? iPod, iPhone and iMac, it kicks off the era of design-led business. The use of those design chic products is so cool. The fact that everybody is using it does not make it any less cool. On the contrary, it attr...
More About: Business , Design , Leading , Celina , Chan

Celina CHAN: How do you see made-in-china product quality?
2007-10-31 06:39:00
When I first moved to Beijing early this year, my mother was kind of worried. Coming from Hong Kong, we all heard strange and horrifying stories about products imported from China . For example, we heard oranges that are painted in bright color to make it...
More About: Product , Made , Quality , Made In China

Celina CHAN: Free Shipping Makes Sales Simple
2007-10-30 07:46:00
In the business of ecommerce, a lot of time we put the focus on products and their pricing. I am not saying these things are not important. What is more important is the total user experience. What we need to do is to make global trading simple. One pain point with our buyers is they don’t know what the shipping cost exactly is when they purchase products. Very often, it is only after placing the order that the buyer found out that the shipping cost is too high. Then buyers will have to cancel the order again. This is really a waste of resources and time. But when seller is offering free shipping, we found that sales shoot up. This is because buyers now know clearly what the total cost is. It helps them to make an easier decision. So DHgate's mission is to simplify the process as much as we can. We are planning to provide just-in-time training where buyers can find answers to their queries. The simpler the purchasing process, the less steps that need to be taken, the more likely ...
More About: Sales , Free , Shipping , Simple , Celina

Celina CHAN: Our Passion for our Customers
2007-10-30 07:45:00
In the B to B marketplace, what I find most important is customer service. Of course we need good products with competitive pricing. Of course we need quality sellers. But the value we can add as a service provider is to help our buyers resolve their problems. “At times I thought that I would give up using dhgate but Tao has come to the rescue” Tao is a member of our buyer services team. She just graduated from a university in Beijing. She may not have a lot of working experience. But her passion for our customers and the willingness to go that extra mile make all the difference for our buyers. Despite all the problems with our sellers, our buyer Richard Wilkinson who was served by Tao even recommended DHgate to other buyers. Another example is our sales guru Linda Gu who is also a member of our Buyer Services Team. Hear what our customer Curt said: “Miss Gu has been working with me during most of my working relationship with Dh Gate. I feel that Linda goes the extra mile. ...
More About: Customers , Passion , Celina , Passi , Chan

Celina CHAN: Virtual Trade Shows
2007-10-30 07:42:00
October is the exhibition month with so many trade shows on electronics, gifts, home & garden, handbags and accessories etc. Our overseas buyers are typically busy attending such exhibitions first in Hong Kong (my home town) and then going to Guangzhou for the famous Canton Fair. Contacts were made and in some cases samples were bought. I attended such shows before and I typically got hold of a lot of product brochures and leaflets. What I would do is to go to these company websites and try to get more information on them and their products. Then most papers and brochures were trashed after I bookmarked some useful sites. I do feel this is not very environmentally friendly especially with the global warming problem. In fact, according to some studies on B to B industry, many buyers do go online to do research BEFORE and AFTER attending trade shows. This makes me think that online marketplace could be just like a virtual trade show. What it can do extra is you can make transacti...
More About: Trade , Virtual , Trade Shows , Celina , Chan

Celina CHAN: Tips on Sourcing from China
2007-10-30 07:41:00
According to my experience with DHgate, here are some tips we gathered: 1. Don’t buy counterfeits 2. Don’t buy items where prices are excessively low 3. Don’t believe in sellers who ask you to buy directly from them as 99% they are trying to cheat you through depositing money directly into their account. Then they just disappear without delivering any products 4. Ask more questions. Ask more about the details of the specs and features of the products to make sure those products are what you want. If sellers don’t know how to answer, keep asking. 5. Be patient. English standard of Chinese sellers may not be very high. Use simple English and keep on explaining. 6. Try to become a VIP buyer by at least buying $300 each month. As a bronze VIP buyer (which is the lowest level), you will receive priority service from our buyer services team. You can also use our live chat service if necessary. For 1 on 1 account servicing, you will need to spend $2000 each month to become our silv...
More About: China , Tips , Sourcing , Celina , Chan

Celina CHAN: How do you see made-in-china product quality?
2007-10-30 06:26:00
When I first moved to Beijing early this year, my mother was kind of worried. Coming from Hong Kong, we all heard strange and horrifying stories about products imported from China . For example, we heard oranges that are painted in bright color to make it look fresher. Soyer sauce is made with human hair. Such stories are really terrifying. Even in Beijing, the local media once published that pork bun was made with paper! Even local residents could not believe such things could happen. What is more farcical is it turned out such story was invented by the media. This means all things could be fake. So you will wonder how I can survive in Beijing. Here I am, eating local food every day, using local hairdryer, water boiler at my home and wearing china-made shoes and clothes. I have bought at least 4 pairs of shoes at the local department store opposite my company with very good leather at no more than US$25 per pair on average. So far thank God I still haven’t been sick except one tim...
More About: Product , Made , Quality , Made In China

Pure economics vs emotions
2007-10-29 02:50:00
Having worked in China since our liberalization started, I have watched in awe how the western businessmen have embraced the low priced, high quality manufacturing benefits of China to grow bigger and expand business faster. At the same time the Chinese economy has gained vastly through infusion of export earnings, improved technology, quality and creative product ideas too. I call this ‘power of good greed’, for it’s this that binds the two sides together consistently. And in this symbiotic relationship, minor irritants like an infrequent fake supply or delayed shipping is drowned by positive profits in the past and also projected into the future. As this mutually beneficial relationship builds resources at both ends of the value chain, both the parties need to invest time and resources with utmost patience to nurture it. Like any successful long term relationship, this buyer –seller relationship too needs process evangelists like Ricky(ricky@dhgate.com) from our Buyer faci...
More About: Economics , Emotions , Pure

Quality for better reputation management
2007-10-25 09:56:00
As a quality conscious company having a global leadership with extensive MNC work experience, DHgate does understand the criticality of quality for the reputation of its customers. As a sourcing platform with a truly global clientele we assimilate qualit...
More About: Management , Quality , Ality , Reputation

Quality as a risk mitigation strategy practiced by our account managers
2007-10-25 09:55:00
Quality is a never ending mission at DHgate, one that forever drives our client account managers to deliver at both ends of the (business) value chain. Our client account managers regularly counsel the Chinese sellers on the evolving quality standards an...
More About: Strategy , Mitigation , Risk , Managers , Quality

Collaborative quality by DHgate.com
2007-10-25 09:53:00
As a truly global B2B sourcing platform, DHgate understands the criticality of quality to not only get more business but also to sustain client confidence. As quality assurance is one of our key differentiators (and yours too), we take extra care in main...
More About: Quality , Ality

Celina CHAN: The Challenging Road of Buyer and Seller Communication
2007-10-24 03:55:00
Celina CHAN, COO of DHgate.com. Please Click Here to download the audio file of her speech on Ad Tech 2007 Knowing that Chinese sellers are not good in English, I really admire their courage and patience in trying to answer every single question and requ...
More About: Communication , Seller , Buyer , Road , Celina

Celina CHAN: Why are Buyers Buying Counterfeits?
2007-10-23 12:20:00
Celina CHAN, COO of DHgate.com. Please Click Here to download the audio file of her speech on Ad Tech 2007 While I often hear complaints from western countries saying China is the source for all kinds of counterfeits, I seldom hear people mentioning that...
More About: Buying , Buyers , Celina , Chan

Celina CHAN: Buyer and Seller Promotion Future Trend
2007-10-22 08:09:00
Celina CHAN, COO of DHgate.com. Please Click Here to download the audio file of her speech on Ad Tech 2007 Coming from the advertising and media world, this is my 3rd time attending Ad Tech and it is also the 3rd time this US originated digital marketing industry event was held in China. Now that I have joined the ecommerce industry in China, I am particularly interested in its B to B focus. Unfortunately from the 2 day packed event, there is only 1 session on this and I also somehow became a speaker focusing on online while other speakers talked more about trade publications and exhibitions. I think this is an area Ad tech should focus more as B to B is increasingly important for the large numbers of SME buyers and sellers out there. For the SME sellers here in China who want to sell abroad, they have really little choice except maybe through paying huge fee to information-based B to B site where they may have a lot of enquiries but few real transactions. They are also not familiar...
More About: Promotion , Future , Seller , Buyer , Trend

Press Release for Ad Tech Show (on which Celina CHAN, COO presented as spea
2007-10-19 04:08:00
Online B2B Marketplaces: Future ‘Prosperity’ Engines In any global setting, volumes in B2B transactions outstrip B2C trading. In fact it is the B2B businesses that are the true barometer of an economy’s success as they represent the true economic capacity of a society or even a nation. Besides while B2C transactions are all about selling and spending, B2B businesses create wealth by enabling further ‘revenue-generating’ selling. B2B businesses, whether service providers or goods wholesalers, help other businesses procure the right goods/services for further repackaging or reselling to their end customers. Thus B2B transactions create wealth and jobs in other businesses. While online B2C is about helping end customers save money from cheaper buys, online B2B is about helping him raise his standard of living as he now can be a successful trader by building a better revenue stream for his entire life. This is not only fuelling an export led job boom globally, but also genera...
More About: Press Release , Tech , Press , Show , Release

Safety First, Profit Always
2007-10-15 03:54:00
DHgate fully understands the significance of hard earned money of its buyers who benefit from discount bargains at its site. No wonder DHgate is the preferred choice for small business owner who want to buy directly from China and also avail of the unique new shipping facility to get the order shipped at the chosen customer locationcall part of the transaction cost! This is enabling small businesses make big profits – giving their larger competitors a run for the money. Global online business transactions are all about securing customer confidence through fool proof transaction security systems. It is for this reason that DHgate has amongst the safest escrow account facilities in the online B2B trading industry. Buyersf money is kept 100% safe in this account till such time he expressly tells about his complete satisfaction on receipt of his orders. In case of any disagreement or product quality issues, not only is this money refunded but also you could avail of DHgate busines...
More About: Safety , Profit , Always

DHgate is run by proven global innovators
2007-10-15 03:53:00
DHgate leadership spearheaded the online business revolution from 2000 onwards. Having learnt best practices at Microsoftfs MSN and at Joyo.com, Chinafs largest e-retailer (now part of Amazon.com), the top management has carefully staffed DHgate with web savvy and customer focused specialists to ensure that this online marketplace sets international standards in technology, business facilitation processes, logistics, seller management and secure online payment systems. As business grows by leaps and bounds thanks to increasing number of process transformations, DHgate leadership is busy getting more international business and technology experts to ensure that DHgate retains it lead in user experience, accurate transaction analysis and safer money exchanges. Helping this boom are the increasing numbers of skilled English speaking Chinese e-commerce experts now available to staff the growing number of customer facing functions.
More About: Global , Inno , Prove , Proven

Extensive product range, large number of authentic (certified) sellers
2007-10-15 03:52:00
Global business is booming and Chinese manufacturers are now offering greater discounts than ever before for high quality products. DHgate is at the forefront of this B2B trade revolution connecting over 100,000 sellers having more than 10 million listings through its online sourcing marketplace. No wonder the daily transaction volume has multiplied many times as thousands of global buyers make intelligent use of the conveniences offered by DHgate.com. There is a daily authenticity patrol which checks for fakes, a rigorous certification program for sellers and a unique escrow account to safeguard buyersf money too. Sensible business aids by DHgatefs seasoned account managers are also helping build customer confidence and the traffic is galloping ahead. Businesses today are increasingly using bargains at DHgate.com to win more customers globally.
More About: Product , Sellers , Range , Certified , Large

Customer smiles department staff number doubled
2007-10-12 10:53:00
Business at DHgate is galloping ahead by leaps and bounds as customer transactions numbers multiply at a phenomenal rate. To further support this increased customer confidence in its online business offerings, DHgate recently doubled its crucial customer smiles staff strength. This is in line with the company’s customer centricity policy too as it wants to set an industry benchmark in faster, better replies to all its customers. DHgate, as a policy, treats all customer queries with equal importance as it regards all customers to be its true brand ambassadors. Experienced staff at DHgate value the time of their customers and hence focus on giving better, accurate answers faster. Their work mission is to build word of mouth advertising through customer delight programmes. While it is difficult to collect accurate data, DHgate believes that its customer smiles staff is actually a cross selling and upselling opportunity if it addresses all their queries effectively and quickly. Hence ...
More About: Department , Customer , Smiles , Staff , Bled

Customer smiles department helps in product management
2007-10-12 10:51:00
Another aspect of customer centricity is to use the customer needs data collected by its customer smiles department to change its sales processes and product attributes with its registered sellers. This business process innovation has helped DHgate to serve the changing needs of its thousands of customers better. DHgate collects all product refinement/modification suggestion/requests and segregates them product category wise. Its sellers' management team then discusses with the concerned Chinese manufacturers the most cost effective means to implement these changes. It’s been found that these suggestions not only improve the overall value of the products but at times even lead to the creation of absolutely new products. DHgate calls this as ‘Voice Of Customer ’ pogramme, and has got enthusiastic support from Chinese manufactures too as it enhances their brand appeal besides adding to product diversity.
More About: Management , Department , Product , Smiles

Customer smiles staff are behavioral experts
2007-10-12 10:44:00
DHgate is a customer focused online sourcing marketplace and thus regards customer delight as a mission critical goal. DHgate takes extra care to ensure that customer convenience and delight is given due importance across all customer touch points – whether it’s a graphical interface or navigation architecture on its website- all thoroughly tested from a usability perspective to its customer service staff (who are now called customer smiles staff). In fact the customer smiles staff are well trained behavioral experts so that they don’t just handle customer queries but also delicately balance complex ‘expectation issues’. Their behavioral training helps to uncover temperament cues from e-mailed content and accordingly customize responses’ tone and wording to create lasting smiles and not just satisfied responses. DHgate calls this ‘brand delight’ and wants to make this as one of its key brand differentiator.
More About: Customer , Experts , Smiles , Staff , Pert

Sustaining business interest through Trust, Convenience & Fast trading
2007-10-08 09:11:00
People come to the web for shopping because of its enhanced responsiveness (more options with better selection and intuitive help processes). They remain loyal to the online marketplaces as they feel safer doing transactions thanks to trading security in...
More About: Business , Trading , Convenience , Trust , Interest

Larger variety of products with an easy personalized search
2007-10-08 09:10:00
Online sourcing platforms like DHgate.com are not restricted by expensive real estate limitations. In fact to increase customer delight and revenues they are continually increasing variety of their product offerings and unique product bundling offers. So...
More About: Products , Search , Variety , Easy , Large

Minimizing operational costs, maximizing customer benefits
2007-10-08 09:09:00
The web works tirelessly for all, and most online business marketplaces are free to use.. Thus web based sourcing marketplaces are the new way of maximizing business returns with minimal efforts and costs. Online marketplaces have minimal operational cos...
More About: Customer , Benefits , Costs

DHgate.com?s latest mission: Customer Delight built on trust
2007-10-08 04:24:00
DHgate.com, one of the leading online sourcing platforms from China saw its customer base gallop ahead thanks to a wider variety of goods and better quality of manufacturers registered as sellers. However top management felt that just growth was insuffic...
More About: Customer , Trust , Mission , Deli , Delight

Win-Win Business Dealings
2007-09-28 06:09:00
Sun Tzu, one of the world?s foremost strategists ever, says: ?There is peace before the war, and there is peace after the war. Only fools fight a war, the smart ones win without bleeding by working out a compromise?. This is a critical necessity f...
More About: Business , Sine

More rewarding now: DHgate Sea Freight / Air Cargo Zone!
2007-09-27 09:59:00
DHgate Sea Freight / Air Cargo Zone DHgate?s latest Sea Freight/Air Car go Zone connects you with internationally acclaimed Chinese manufacturers directly. This smart zone enables you to conveniently source high quality, ?made-in-China? products at ...
More About: Reward

DHgate.com?s latest mission: Customer Delight built on trust
2007-09-26 12:50:00
DHgate.com, one of the leading online sourcing platforms from China saw its customer base gallop ahead thanks to a wider variety of goods and better quality of manufacturers registered as sellers. However top management felt that just growth was insuffic...
More About: Customer , Trust , Mission , Deli , Delight

Caution: Shipping / Billing address malpractices
2007-09-24 10:37:00
Buyers have complained that their ordered merchandise was not delivered and this led to losses in their business. This is an area of grave concern to DHgate.com as it harms its image too. While DHgate.com does strive to enhance the overall shopping exper...
More About: Shipping , Billing , Address

Escrow: Your only shield from slimy scammers
2007-09-21 07:46:00
Canadian Jane?s Loss on bypassing Escrow : A Recent True Story Jane, an enterprising Canadian business lady from the remote Mississauga city, began using DHgate?s bargain offers to boost profits of her small store. She regularly sourced clothing, sho...
More About: Shield