SupportMagic Helpdesk

RSS Feed Homepage

SupportMagic helpdesk proved it can bring magic to your support issues.
2007-03-01 07:38:02
It’s compelling multi-channel support elements will strive to help in your support related queries. Support Magic is a free customer interaction management (CIM) solution for web based business that can be set up in a jiffy. It is a hosted solution, which means you don?t need to download or install any software. Supportmagic combines the power of livechat,ticketing,knowledgebase and troubleshooter to reduce service and support costs,engage your online customers in real time through a single activity. Built completely on open source technologies, SM is a full feature CIM solution. It has a multi-channel communication platform which consists of the following:- Live Chat ? This is a live IM system which allows customers to interact directly with support staff in a real time, synchronous mode for their problems. Email management (ticketing)- This is the ticketing based email system that allows customers to report bugs/complaints and get that resolved by the support staff in an asy...
More About: Issues , Port , Your

SupportMagic unveils radical revamp of website.
2007-02-15 07:28:01
SupportMagic today rebuilt its website including the feel and look of the website.The intentions behind this reworking is to provide relevant information about the product. You may find that a number of sections have changed their location. We request you to please update your bookmarks. Supportmagic combines the power of livechat,ticketing,knowledgebase and troubleshooter to reduce service,support costs and engage your online customers in realtime through a single activity. Register with SupportMagic and you can have your help desk up-and-running in less than an hour! http://www.supportmagic.com Send in your comments to mailto:naseer@supportmagic.com 
More About: Website , Site , Port , Webs

Do You know which is the best helpdesk in the Internet market?
2007-02-15 07:28:01
Every website in the internet business needs assistance.So to smoothen your business and earn profits from your website you need to provide support to your customers,where a helpdesk can do the job. With so many customer relation products launched every day, it?s almost an impossible task to choose the ‘perfect’ one for your business. Besides, unlike other products, helpdesk is a key to improve your business,reduce support cost,engage online customers in real time. So to combat all the mental agony and help you make a safe decision, we make you the expert yourself! In the following article we show you simple steps, with which you can narrow down the best helpdesk in just a couple of minutes. Step1: Email management(Ticketing) Email management (ticketing)- This is the ticketing based email system that allows customers to report bugs/complaints and get that resolved by the support staff in an asynchronous mode. Step2:Live Chat This is a live IM system which allows custome...
More About: Internet , Market , Inter , Best , Know

Hello world!
2007-02-15 07:28:01
Welcome to Wordpress.com. This is your first post. Edit or delete it and start blogging!
More About: World , Hello World , Hell , Hello