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Facebook Gets New VoIP App
2008-05-28 10:33:00 A new Facebook application called Phone-Me-Now allows Facebook members to place free calls from their friends' Facebook profile pages, without revealing either party's caller ID.The company, Ifbyphone, was offering the first 1,000 accounts 100 free minutes per month to regular U.S. phone numbers, though we doubt there are any of those left.Standard Ifbyphone subscriptions start at $14.95 per month.After registering for a free Phone-Me-Now account in your Facebook profile, your Facebook friends can contact you from the friend's area of their Profile. You select the person you want to contact, provide your own number and Ifbyphone rings both telephones, blocks the caller IDs and conferences the two callers together.This means you can have personal conversations with other members while still keeping your own number (and theirs) private."Even In this age of online social networking, there are times when only a real-time personal phone call can convey the right message between two pe... More About: Voip
Fring launches iPhone VoIP client
2008-04-17 06:31:00 There's been considerable talk about VoIP services one the iPhone . With the release of the iPhone SDK, it was just a matter of time before native applications for the iPhone started cropping up. And, it looks like leading VoIP provider fring has managed to beat out the competition by launching the first ever VoIP application for the iPhone.fring says that their natively installed VoIP client for the iPhone is a "special pre-release R&D version of fring" created in conjunction with the Holon Institute of Technology academic research labs. The point of this release is to get feedback on the application in preparation for a full-blown, final release version later this year. You'll need a jailbroken iPhone and access to Installer.app (this is a native application, after all), so get to jailbreaking your iPhone if you haven't already done so.You'll need to add fring's iPhone application repository ("http://fring.com/iphone.xml") to your "Sources" list. Just fire up Installer.ap... More About: Iphone , Voip , Client
Microsoft Pumps Up Small Business VoIP
2008-03-30 06:29:00 Sometime this summer, Microsoft plans to roll out the first service pack for its Response Point small business voice over IP system, and VoIP solution providers say it adds key features that were missing in previous releases.Chief among the new features is what Microsoft calls digital voice services, which is known as SIP trunking in the VoIP channel. While earlier versions of Response Point allowed only analog lines to be connected to the PSTN, small businesses will be able to connect to the PSTN over the Internet, and that'll bring the benefits of cheaper calls and easier management, according to solution providers.Ben Brauer, Microsoft's senior product manager for Response Point, says what sets Response Point apart is the fact that it's been designed with the specific needs of small businesses in mind. "Small business VoIP used to be enterprise phone systems that were cut down for small businesses, but these systems were often too complex and difficult to use," he said.Respons... More About: Business , Small Business , Voip , Pumps
Measures sought against VoIP spam
2008-03-18 06:15:00 Over the next six to twelve months the Internet Engineering Task Force (IETF) is to assess possible measures against "spit" (spam attacks against internet telephony connections). At the 71st meeting of the IETF in Philadelphia the proponents of a first draft architecture had a tough time with their proposal because reliable figures are not yet available for the current threat to internet telephony. However in the end, a majority of the developers did approve the setting up of a "reconnaissance group", tasked with documenting potential threat scenarios and possible countermeasures. A previous proposal for a regular IETF working group on countermeasures to VoIP spam had failed.Jon Peterson, one of the leaders in the domain of real-time applications and infrastructure (RAI), said there was no evidence at the present time that a "spit" problem existed. In his opinion it was still, at best, theoretical. A representative of the NEC Lab in Heidelberg, on the other hand, said that work on p... More About: Spam , Voip
NEC Reveals 3G, VoIP Alternative
2008-03-04 16:28:00 Many consumers have already embrace VoIP, using Skype or similar programs instead of a mobile phone to make landline calls at home. Now NEC has unveiled a new technology Femtocell which is designed to deliver 3G mobile services via a standard IP broadband connection into a home.A Femtocell is a small low-power plug-and-play consumer device that allows localised 3G coverage using a consumer's broadband connection. When a user gets home, the localised coverage immediately switches on, so they can use their mobile phone to make calls at a cheaper rate."Femtocell is a strategy by mobile operators to keep people on their mobile phones," said NEC's David Iacovitti. "It has the benefit of extending mobile coverage in the home, and allows users to make cheaper calls using their existing mobile handset.""This means consumers will also have the convenience of having the one telephone number," he added.The Femtocell solution has already been rolled out with success in Europe, Iacoviit said, ... More About: Alternative , Voip
Is Someone Listening to Your VoIP Calls?
2008-02-24 09:01:00 It's no secret that IP telephone calls are more exposed to eavesdroppers. Here are some simple ways to keep your VoIP calls private.John Edwards on February 22, 2008Internet telephony can connect you to the world. But what can you do to keep the entire world from listening in on your calls?It's no secret that Internet telephony is vulnerable to eavesdroppers, much more so than conventional phone calls. That's because IP phones aren't part of the public phone network, where tapping requires a specific, physical wire connection. Calls transmitted via a LAN, a WAN or the Internet can be easily intercepted by anyone with a protocol analyzer, simply by capturing and analyzing the voice packets. This means that just about anyone can snoop on your business and personal calls, including employees, business partners, competitors, law-enforcement authorities and government officials.Since you probably don't like the idea of everybody and anybody listening to your conversations, you'll w... More About: Voip , Listening
VoIP Inc. folds owing Verizon $8 m.
2008-02-19 13:18:00 Verizon is the biggest loser from the collapse of VoIP Inc., with the carrier owed $8 million and unlikely to see any of it. Verizon last year settled a long running claim by MCI World Com (now Verizon Business Services) for $8.35 million. VoIP Inc. agreed to pay a total of $2.2 million in equal monthly installments until November 2009, but with VoIP Inc. liable for $8 million if it defaulted on its payments. Unless Verizon believes in fairies, this money is as good as gone because the stock price is now at $0.008, creditors are already in the courts for big debts and VoIP Inc. is admitting it expects to have to write off its only real asset, its network business.On Thursday we exclusively reported the company had filed an 8-k statement advising it was closing down its VoIP business and would concentrate on commercializing its pay-for-call ad technology. But VoIP Inc's demise should have come as no surprise to anyone. When a stock goes from $8.40 to a penny in just one year somethi... More About: Verizon , Voip
Skype vs. Every Other VoIP Provider
2008-02-15 03:49:00 Technology questions are inevitably lobbed my way when I attend family get-togethers, and the holiday that just passed was no exception. It seems that a couple of folks were seriously considering signing up for some kind of VoIP service (one pointedly remarked on the near-flood of promotional material he was receiving about the service from his cable company), when someone piped in, "What's this Skype thing I keep hearing about?"All VoIP services allow you to make and receive voice calls via your broadband Internet connection, but there are important differences between Skype and other VoIP services. Here we'll compare them in some key areas so you'll have the information you need before deciding to try one or the other. The exact features and capabilities you get with VoIP service depend on the provider, but for purposes of this discussion we'll broadly divide VoIP services into Skype and non-Skype (the kind you obtain from cable and phone companies, plus third-party providers ... More About: Voip , Provider
Fring Adds Mobile File Transfer To VoIP/IM
2008-02-11 18:10:00 VoIP and Mobile 06 February 2008Fring, a provider of VoIP on mobiles, has added new functionality in their latest release. Beyond the VoIP and IM functions already included, they?ve expanded to allow the interchange of files between subscribers - mobile to mobile, PC to mobile, as well as between mobiles and PCs, if it runs an MSN IM or Skype client. There?s no restriction on the type of files that can be sent, or indeed file size, as long as you?ve got storage to receive it. Suggestions are photos - an obvious use, and a considerable saving of use MMS; as well music files - which we suspect will raise the hackles of the music biz; videos and documents complete the list. All of these mobile transfers all work well if the mobile subscriber is on an all-inclusive data plan, far less so when data is being paid for by the byte. VoIP and IM support It?s not just fring to fring calls, or calls to landlines that are supported as you?d expect, fring also conne... More About: File , Voip , File Transfer , Transfer
Get an Education in VoIP
2008-02-07 12:36:00 These days, you can study just about anything in college. If you have an interest, there is probably a degree out there to match it. If there?s not, you can attend a college that lets you design your own degree in order to get an advanced education in the topics which interest you most. But despite the prevalence of unique studies across the nation, many are surprised to learn that it?s possible to get a college education in VoIP technology. And many businesses may find that they can benefit from sending their students to advanced classes like these.Believe it or not, there is a VoIP Lab that is part of the Illinois Institute of Technology Center for Professional Development. The lab was created in 2004 as part of a class?s semester project and has been used ever since by students who are interested in the development of VoIP technology. Designed to support multiple projects simultaneously, the VoIP lab is a true demonstration of how efficient VoIP technology can be in connecting pe... More About: Education , Voip
Skype Launches On PSP In Europe
2008-02-02 12:55:00 30 January 2008Officials from Sony Computer Entertainment Europe (SCEE) have announced that the new system software update for the PSP will immediately enable all owners of the newer PSP Slim & Lite model to make and receive calls using VOIP (voice over Internet protocol) telephone service Skype .Available today, the update to firmware version 3.90 only allows Skype functionality on the new PSP Slim & Lite version of the console and not the older PSP 1000 series of consoles. The Skype software allows users to make free telephone calls over the Internet to other Skype users or make paid for calls to traditional landline and mobile phones. Originally announced in January, the Skype service was due to launch in Japan first but was postponed after two microphone products bundled with the software failed to pass Skype?s certification process. Although a headset and remote control is needed no hardware bundle has yet to be announced for the West.Also added via the 3.90 software upd...
VoIP Over 3G Wireless Gets Real
2008-01-24 13:08:00 A new report predicts there will be a shift to VoIP over 3G wireless in 2008. Expect bold new options for carriers and users.Nicole Lewis on January 22, 2008Mobile providers will shift toward delivering VoIP over 3G wireless networks in 2008, a report published this month predicts. According to Larry Hettick, the report's author and a principal analyst at Current Analysis Inc., mobile providers will introduce IMS (IP multimedia subsystems) supported VoIP, which goes beyond SIP (Session Initiation Pprotocol) and offers more robust service to customers. This trend will take place more slowly in the U.S., while Europe and Asia take the lead.Once VoIP over 3G begins to take hold, U.S. mobile carriers can begin to bring credible unified communications services to their enterprise mobility portfolios. This will allow hosted solutions inside the central office and off-premise solutions to work equally well, as PBX functionality expands and enables better services from voice call features.... More About: Wireless , Voip , Real
Call-Center FAQ: Automated Quality Monitoring
2008-01-20 03:24:00 Fast answers to crucial questions about buying, deploying and managing an automated quality-monitoring solution.John Edwards on January 17, 2008How can automated quality monitoring help my business? The technology offers several benefits, including enhanced customer service, more sales, fewer mistakes, improved government compliance and a more polished public image.Why is automated monitoring better than manual monitoring? Automated solutions are less labor-intensive and offer more meaningful insight. They also cost less to run over time and generate more detailed records. That's why the technology is being embraced by a growing number of call centers. In a December 2007 report, DMG Consulting LLC estimated that sales of quality-monitoring and related solutions would total $2.3 billion in 2007, a 10 percent increase over 2006.What should I look for in a solution? Compatibility with your company's existing call-center technology is critical, of course. It's also important to consi... More About: Call , Center , Call Center , Quality , Monitoring
The Secret to Call-Center Productivity
2008-01-16 09:12:00 Boost contact-center agent output ? without causing burnout.Cindy Waxer on January 15, 2008If there?s one thing today?s call-center managers are likely to lose sleep over, it?s how to boost agent productivity. After all, you can save money by using technologies like VoIP, but the majority of contact-center costs lie in recruiting and retaining employees. As a result, any increase in their productivity can greatly enhance the return on investment.But while much-ballyhooed bonuses and exorbitant incentive packages can increase productivity, they can also cause agent burnout. Here are four ways to get the most out of your contact-center agents ? without driving them into early retirement.Reassess your metrics. Just because you?ve reduced your average call-handle time doesn?t necessarily mean you?ve increased agent productivity, especially if call volume increases as a corollary result.?Companies should re-examine how it is they?re measuring productivity and what that means,? said Colin... More About: Productivity , The Secret , Secret , Call , Center
VoIP Trends to Watch in 2008
2008-01-11 03:20:00 Five developments that could save you money or bring you better service this year.Behind the doom-and-gloom headlines, the VoIP industry has been innovating like crazy. Much of the evidence suggests that the innovation will continue in 2008 , but other forces are shaping the industry, too. Any self-respecting capitalist, even the venture type, will admit that creative destruction is as important as creative innovation. So VoIP will certainly have its ups and downs over the next 12 months. Here, in no particular order, are five VoIP trends that may affect you as the year unfolds. 1. VoIP/PSTN Integration: Casual observers may still think that VoIP simply means voice calling over the Internet, or at least over all-IP networks. More and more providers, however, are using IP switches and feature servers to provide the flexibility and functionality that make VoIP so attractive, but they are relying on conventional carriers to deliver calls to and from users over PSTN (public switched te... More About: Watch , Trends , Voip
10 VoIP Companies to Watch in 2008
2008-01-11 03:12:00 Change will come from a broad variety of sources as the industry evolves.RobertPoe on January 9, 2008 All kinds of companies will be agents of VoIP change in 2008. They'll range from high-tech giants to low-budget startups. They'll be in the hardware, software and services businesses, and they'll be in spaces that are none ? or all ? of the above. Here are 10 companies that represent the range of change-makers. Together, they provide a good idea of where the VoIP business is going this year. Interestingly, as we put the list together, they seemed to almost naturally sort themselves into similar or contrasting pairs, which is the way we'll present them. Perhaps it just goes to show: In a dynamic and evolving market, creativity loves company.Vonage and 8x8 Inc.: The coming year will make clear whether Internet VoIP pioneer Vonage will begin to thrive or continue to struggle. It has resolved its legal woes stemming from patent-infringement litigation, including a lawsuit by Nortel N... More About: Watch , Companies , Voip
Make VoIP Phone Calls with your PSP!
2008-01-08 03:34:00 Sony officially announced it for the Slim, the Noobz team officially make it happen ? for both Fat and Slims! It?s beta software so please report any problems. See readme.html to get started.Fanjita notes the audio quality needs some work, the interface needs a makeover, and video calls aren?t working quite yet. Nonetheless it?s usable and demonstrates pure awesomeness. Source code is also available for homebrew developers to advance on. Kudos team!?Furikup? highlights:It?s free software ? in both the beer, and speech senses.You can use it anywhere in the world, subject to signing-up to a suitable local SIP-based voice-over-IP provider and being near a usable wifi access point. e.g. with SIPGate, in the UK, you can call to your PSP from any standard phone (landline or cellphone) for just the standard local call cost, and from PSP to another SIP phone (another PSP or a PC) for free.It runs on both slim and fat PSPs.It uses open standards, for maximum compatibility with other phone sy... More About: Phone , Download , Voip , Calls , Make
The Top 10 VoIP Blogs of 2007
2008-01-02 07:54:00 Influential voices you can't afford not to hear.David Hakala on December 26, 2007Back in the mid-1990s, when VoIP first caught the collective eye, a handful of visionaries took to the bulletin boards, newsgroups and magazines to holler, ?People, phone calls just gotta be free!? Now a commonplace technology, VoIP does not inspire quite the same kind of passion these days. But there are still voices shouting in the darkness, telling the world what?s good and what's dangerous about VoIP. Here are 25 of the loudest and most influential.The Jeff Pulver Blog : Jeff Pulver single-handedly jump-started the VoIP industry in the early 1990s. His evangelical experiments in free IP calls for the masses proved the concept. Pulver founded the VON (Voice On the Net) conference and expo, which still runs today. Now, Jeff is urging the VoIP industry to move beyond its telcolike business model to ?social media,? and he's jumping headfirst into the Internet video world. It remains to be seen wheth... More About: Blogs , Voip
The Top 25 VoIP Innovations of 2007
2007-12-28 09:35:00 Behind all of the headlines about patent suits and service-provider collapses, the VoIP business remained full of innovation in 2007. Almost every aspect of the industry, from hardware to software to services, saw a variety of large and small breakthroughs from new and established players. Some of the most creative advances involved mixing and matching the benefits of VoIP and traditional telephony. Here, in no particular order, are 25 of the year's most interesting innovations.1. Microsoft Office Communications Server 2007: Though far from surprising, the official October launch of Microsoft's Office Communications Server 2007 was a huge step forward simply because it made real the possibility that voice will someday become just another application running on corporate networks. As such, the announcement forced enterprises and vendors alike to get serious about their responses to a game-changing question: whether stand-alone PBXes will even be necessary in the future.2. A New Kin... More About: Innovations , Voip
Vonage Woes: 2007 was Tough Year for the VoIP Firm
2007-12-23 11:24:00 Vonage is facing some customer complaints over a multi-day outage this past weekend. But that's the least of its worries. On Friday telecommunications equipment maker Nortel Networks filed a lawsuit against Vonage in a U.S. District Court in Delaware claiming that it violated nearly a dozen patents.This past year has been a rough one for the voice over Internet protocol company. I have to say, the long-term outlook is getting bleaker for the firm as it faces a seemingly endless stream of lawsuits.At this point Vonage's lawyers should be experts with patent infringement lawsuits after the dealings with patent lawsuits filed by AT&T, Sprint-Nextel and Verizon. Those patent fights alone cost the broadband telephone company a grand total of $239 million, according to reports.It's been a sad tumble for Vonage after bursting onto the scene as one of the most promising VoIP firms out there. Oh, how quickly things have changed. 2007 has been particularly bad with the resignation of C... More About: Vonage , Voip , Tough , Year
Siemens sees 400% jump in uptake of VoIP systems
2007-12-21 15:13:00 20 December 2007The number of businesses using Siemens HiPath 8000 real-time VoIP (voice over IP) UC (unified communications) system have jumped more than 400% in the last year.The company suggests that increased user collaboration and productivity are the reasons, and states that it?s seeing uptake in all industry sectors and across companies of all sizes.Siemens says it now expects uptake to increase even further, with the release of new features, including over 40 new UC Foundation features, such as enhanced one-number services, larger business-groups for managed service providers (MSPs), new business continuity and disaster recovery options and UC inter-working with IBM and Microsoft systems. ?The migration to IP-based enterprise communications is leading to the integration of real-time communications with business applications,? comments Jerry Carron, vice president research of analyst Current Analysis. ?The worlds of IT and communications are rapidly coming together, and platf... More About: Voip , Systems , Jump , Sees
Automated Call-Center Solutions That Won't Drive Your Customers Crazy
2007-12-17 14:59:00 Use these call-center automation solutions to cut costs and please customers.John Edwards on November 13, 2007While most businesses eagerly embrace call-center automation solutions in order to streamline their operations and cut costs, the general public often takes a different view of the subject. In fact, there's a widespread perception that automation tools make life more difficult for callers by forcing them to navigate confusing voice menus, listen to canned music and messages, and talk with agents located on the other side of the world who may not be native English speakers.Fortunately, there are a variety of call-center automation solutions that manage to benefit both businesses and callers. Automated Attendant: By prompting callers to respond to certain voice-menu selections, automated attendants benefit both businesses and callers by categorizing and shortening calls. Automated attendants get a bad rap when they are poorly designed and configured, so it's important to tho... More About: Customers , Drive , Crazy , Call , Center
The Skype-Based Call Center: Applications and Examples
2007-12-14 15:29:00 Basing a call center on Skype technology opens the door to lower cost and enhanced functionality ? but not without trade-offs.John Edwards on December 12, 2007With its rock-bottom pricing and extensive feature set, VoIP-powered Skype enables just about any business to deploy an enterprise-class call center on a shoestring budget.For as little as $10 per agent, per month, vendors such as OnState, PrettyMay Team and SKY-click provide Skype-driven call-center solutions that support virtually every type of call-center function and activity, including voice mail, auto attendant, IVR (Interactive Voice Response), call routing and call recording.Applications For outbound call centers, Skype technology allows calls to be made worldwide at rates that would have seemed impossible just a few years ago: as little as 2 cents per minute between continents, and nearly always at rates far below those charged by conventional telcos.While inbound call centers don't have to worry about the cost of out... More About: Examples , Call , Center
Not Waiting for the Big One
2007-12-11 07:06:00 Why your VoIP security efforts should start sooner rather than later.Robert Poe on December 5, 2007It's a blame game waiting to happen. Networks and services are vulnerable. Hacking tools are plentiful and increasing. User numbers are growing large enough to be inviting. It adds up to one certainty: Significant VoIP attacks will happen, and probably sooner rather than later. The only real question is whether the necessary preventive measures will come before or after the attacks do major damage to individuals, companies and careers.Sachin Joglekar, vulnerability research lead at Sipera Systems Inc.'s VIPER Lab, said that hackers have plenty of interest in VoIP. He noted, for example, that the VoIP Security Alliance's Web site lists a number of tools freely available on the Internet that allow attacks of various types on VoIP networks and services. One, called Vomit, loads on a laptop and lets it emulate a wifi hotspot. An intruder thus equipped can sit at a coffee shop and captur... More About: Waiting
Vyke launches full commercial mobile VoIP service
2007-12-08 13:18:00 Vyke, the mobile Voice over Internet Protocol (VoIP) service provider, has launched its commercial mobile VoIP service from any of The Cloud's 9,500+ UK and European hotspots and metropolitan area networks.This brings free access to Vyke's mobile VoIP service to the millions of individuals that enter into The Cloud hotspots each day. To use Vyke's mobile VoIP service from a The Cloud wireless network, Vyke users need only to connect to Vyke as normal from their mobile phone, no separate The Cloud account or signup is necessary.This launch will be supported by a mass marketing programme, due to also commence today, initially focusing on central London and featuring 200 black cabs bearing the Vyke logo and message.myvoipprovider More About: Mobile , Commercial , Service , Voip , Full
Apple faces $360m voicemail bill
2007-12-05 02:29:00 04 December 2007Klausner Technologies has filed a $360 million suit against Apple and AT&T over voicemail patents that the company claims the iPhone infringes.New York-based Klausner says the lawsuit also names Comcast, Cablevision Systems and Ebay's Skype as infringing its patent for "visual voicemail". The plaintiff seeks an additional $300 million from the three.The iPhone's visual voicemail is just one of the standout features of the handset, which has won critical acclaim and huge sales success in the US, although appears to be struggling to repeat that feat in the UK.Klausner has filed the lawsuit in a US Court for the Eastern District of Texas. The suit alleges the defendants' internet-based voicemail products and services violate a Klausner patent.The complaint involves US patent 5,572,576, the same one at issue in a suit Klausner filed in 2006 against VoIP provider Vonage. The two sides agreed to settle that earlier case in October 2007, according a spokesman for Kla... More About: Faces , Voicemail , Bill
VoIP Without the Noise
2007-11-30 15:57:00 Suppress background noise to improve call quality on a variety of VoIP and VoIM systems.Jim Higdon on November 27, 2007It?s true ? you won?t lose any business because of one bad call, but if you rely on international calling to pay the bills and use a VoIP service to keep those bills low, poor call quality over time could greatly reduce the credibility of your business. That?s why you need a good noise-cancellation application, such as Noise Free VoIP, for your VoIP service. For the first time, a download is available that suppresses background noise to improve call quality on a variety of VoIP and VoIM systems, such as Google Talk, Skype and Yahoo! Voice ? none of which include native noise cancellation or noise-management capability.Developed to service the rapidly growing VoIP calling platform, NoiseFree VoIP works to keep your business's inexpensive VoIP calls from sounding cheap. Because it works better if users on both ends of the call are running the program, it?s not somethi... More About: Voip
Jajah goes Direct with VoIP calls
2007-11-28 14:56:00 VoIP telephony firm Jajah has launched Jajah Dire ct allowing users to make VoIP calls to any destination around the world without the need for a PC.The company claimed that anyone with a phone can now make use of its services even if they do not have access to the internet."Jajah Direct eliminates complicated VoIP solutions and archaic offline pre-paid calling cards single-handedly," said Roman Scharf, cofounder of Jajah."Over-complicated and overpriced solutions are now old school. The 21st century of telecommunication knows no boundaries."The only time a user may require an internet connection is to look up the local number they have to dial to access the service. Once they have this, they dial the number to connect to the service and then dial the number they want to contact.At the end of the conversation the user is sent a text to their mobile phone with a local number which they can use to directly dial that person again.Daniel Mattes, cofounder of Jajah, told vnunet.com: "We h... More About: Voip , Calls
Top 10 VoIP Call Center Technology Tools
2007-11-26 18:17:00 VoIP Call Center features that are so powerful and useful, you?d be crazy not to use them.John Edwards on November 19, 2007VoIP provides a great platform for VoIP call centers that can grow with your business. But VoIP call center technology tools can be a challenge to sort out: The options are numerous, interesting and often a nuisance. Still, there are a few select call-center technologies that are so powerful, so intrinsically useful, that it would be foolish not to take advantage of them. Here they are:1. Predictive Dialing: What outbound call center wouldn't want to utilize a technology that increases agent productivity and efficiency? Predictive dialing fulfills these goals by using preset algorithms to determine when an agent will become free and then dials the next number just as the agent is wrapping up his or her current call. A predictive dialer can also eliminate the need for an agent to choose a number, dial it, listen to busy signals and encounter wrong numbers or ans... More About: Technology , Tools , Voip
'Google To Purchase Skype?' Chatter Lights Up The Blogosphere
More articles from this author:2007-11-26 16:03:00 A Google -Skype partnership would make sense on some levels because the companies have teamed up on some major issues.Google and Skype, together at last? At least on some blog posts they are.The rumor that Google might acquire Skype was started Monday in a blog on the U.K.'s respected Guardian and since then, the report has taken on a life of its own at investment firms.Like many Google rumors there is no solid basis for any such speculation (remember the Google phone?). But it persists because there are some logical reasons for the two companies to establish a deeper relationship."Currently in favor around London's webbist community is the rumor that Google has been in negotiations to buy Skype," wrote Guardian blogger Jemima Kiss. "Google bases all of its mobile projects in London, so this is the fitting place for such a rumor.A Google-Skype partnership would make sense on some levels because the companies have teamed up on some major issues. For instance, the two companies partn... More About: Blogosphere , Lights , Purchase 1, 2 |



